The Wave Suites Melaka by BEESTAY (The Wave Suites Melaka by BEESTAY)

Extremely Disappointing Stay. Not Recommended. I travel very frequently and have stayed in many hotels and homestays through Agoda and *********** over the years, but this was honestly one of the worst experiences I have had. The unit was badly maintained, smelly, uncomfortable, and looked very different from what I expected. The smell from the kitchen and toilets was terrible the moment we entered. The flooring was damaged, the overall cleanliness was poor, and the entire place felt neglected and poorly cared for. Even the air-conditioning kept resetting itself and was uncomfortable throughout the stay. I immediately contacted the operator with photos and explained the issues politely. Unfortunately, there was little empathy or concern shown towards us as customers. They simply informed us they could not change the unit because it was “fully booked,” without offering any meaningful solution. What disappointed me even more was the lack of responsibility and communication from the operator. 訂房網站 was trying to contact them through calls and emails, but according to 訂房網站, they were unable to reach the property properly. It was frustrating because the operator could reply to me directly on WhatsApp, yet apparently ignored 訂房網站’s attempts to resolve the situation. Thankfully, 訂房網站 handled the situation professionally and kept following up to assist me. I appreciate their effort and customer service. The issue here was entirely with the property management and the poor condition of the unit. Honestly, I could not wait to leave the place. I even felt relieved that I only booked 2 nights instead of extending for 5 nights as originally planned. This place seriously needs better maintenance, cleanliness standards, and more responsible customer service. I rarely leave negative reviews, but this experience was truly disappointing. Definitely not recommended.

Tempat yg menarik dan strategik...rumah yang selesa dan besar serta bersih

Last minute booking and harga sangat murah! Family seronok dapat bermalam kat sini

A little dust on the cabinet ,hard to find person in charge

This suite was absolutely terrible. I would give 0 stars if I could. They demanded I pay a deposit of 200 MYR STRICTLY by bank transfer, no cash or Touch n Go allowed. But I was unwilling to transfer due to remittance fees incurred, since why should I even lose a few dollars over something which I didn't do? Moreover, they were extremely unresponsive on WhatsApp, even 訂房網站.com couldn't contact them and they only responded BY TEXT when we voice called them on WhatsApp (which they did not answer). Because of this, we lost a place to stay in Malacca that night. NEVER EVER BOOK YOUR SUITE FROM BEESTAY.

Kemudahan tak banyak disediakan macam tuala Mandi icon dekat bilik kurang sejuk.. tapi tempat bez dekat

Toilet door hv more black dot and shower place very dirty,all the toilet got black dot.

The place is quite spacious. Good for big family

Value for money

good location