萊斯夏雷杜蒙達布瓦及水療中心 (Les Chalets du Mont d'Arbois & Spa, Megève)

It is embarrassing for this hotel to call itself a five star. We contacted the hotel several weeks before our stay to arrange multiple experiences and restaurant reservations through their concierge service. We were clearly assured that everything would be handled. Upon arrival, we discovered that absolutely nothing had been booked. As a result, the experiences we had carefully planned well in advance were fully sold out. An entire purpose of our 訂房網站 was ruined due to their complete lack of follow-through. The staff appear friendly, but they come across as extremely young, untrained, and unprofessional. The overall impression is gap-year teenagers running the place rather than competent hospitality professionals. For a weekend stay costing around €7,000, this level of immaturity and incompetence is frankly unacceptable. The restaurant experience was equally disappointing. Waiting a full hour for two soft-boiled eggs is absurd in any establishment — let alone one positioning itself as high-end. When the eggs finally arrived, they had forgotten a teaspoon, which then required another 30-minute wait. The service felt chaotic, careless, and completely lacking in basic standards. Communication in English was also deeply frustrating. When staff did not understand what was being said, instead of asking for clarification, they simply nodded and said “yes, of course,” only to disappear. There was no confidence that requests were understood, let alone executed. Overall, this was a shockingly poor experience for the price paid. The hotel markets itself at a premium level, but the service and professionalism were nowhere near that standard. It was not just disappointing but embarrassing.