阿克羅套房 - 健康養生度假村 (Acro Suites – A Wellbeing Resort)

Magnificent property with spacious rooms all with magnificent views of the Mediterranean sea. Great breakfast, dinner @ Cremos restaurant for dinner was great. Another restaurant in the resort at Acro suites would be nice. Location was a bit remote if you wanted to eat away rom resort. Spa facilities were exceptional

I have to say my experience at Acro Suites fell below my expectations. The overall experience, apart from the hotel itself, was nowhere near what I would consider a true 5-star experience. It is a beautiful property and definitely a perfect spot for an Instagram post, but beyond the aesthetics, the actual experience was lacking. The F&B offering was below average, and the room service/housekeeping standards were disappointing. The room cleaning was not carried out properly — empty glasses and wine bottles from the first day were still left in our room until the day we checked out. My partner also had a fall at the resort due to poor lighting at night. What was most disappointing was that no duty manager followed up or checked in with us afterwards to see how his recovery was going. For a 5-star resort, I expected a much higher level of attention to detail, service, and genuine care for guests. Unfortunately, the experience did not meet the standards expected from a luxury property.