I had a bad experience with the lobby receptionist. I lost my iPhone 14, which I left inside the Jabal Omar Marriott shuttle bus around 2 am when I went to the Haram for Tawaf. I called my phone using my sister's phone when I noticed I left it on the bus. Thankfully, someone picked up and he want help to pass my phone to the hotel receptionist. While at the Haram, I focused on my Tawaf and prayers, returning to the hotel around 11 am. My sister also checked my phone's location during our time at the Haram, which showed it was at Jabal Omar Marriott. However, when I met the receptionist and inquired about my phone, she denied any knowledge of it. Despite my insistence and showing her the phone's detected location, she remained unhelpful. Her name was Alpra (not Arabic, but she appeared to be of African descent). Fortunately, I approached the bellboy service for assistance. I showed them the picture of my phone's detected location in the surrounding area. Two of the bellboys, wearing red shirts/jackets, were particularly helpful. They meticulously checked each desk at the receptionist lobby and found my phone inside one, right beside where Alpra was standing. If Alpra help me during i approach her I only will took around 5 minutes. But because of her reluctant it took me almost 2 hours to get my phone back.
RASHIDY BIN MURAD
夫妻／情侶出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年04月
4.2
很好
評價於：2024年04月23日
Very smooth check-in, although we arrived early. The receptionist was very helpful and polite. The room is spacious, clean, and new. They provide shuttle bus to the Al-Haram area, so convenient! Very quiet hotel and one can feel the luxury.
Rai_Raii
家庭出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年02月
4.7
很棒
評價於：2024年03月14日
I love this hotel. They upgraded my guest room to suite room. I can see Masjidil Haram from my room. Each prayer, speaker will be connected direct from Al Haram. Very near to Al Haram. From Al Haram to hotel there are buggy you can take off.
Ayu CocoDamia
家庭出遊
高級客房, 客房, 4 張單人床, 城市景觀
入住於2023年11月
5.0
超讚
評價於：2024年01月02日
MasyaAllah. A very comfortable hotel for families and I like the smell of flower in this hotel at lobby. The staffs so friendly and helpfull especially the receiptionist girl (sorry forgot the name) and housekeeper name Ahad. Really like the shuttle service. Sure I will repeat this hotel again with my family.
Hakimi h
夫妻／情侶出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2023年12月
4.7
很棒
評價於：2024年01月06日
Really awesome hotel in holy mecca
Good service and superb warm welcome
Haram to hotel was nearby and facilities unbelievable
I had a bad experience with the lobby receptionist. I lost my iPhone 14, which I left inside the Jabal Omar Marriott shuttle bus around 2 am when I went to the Haram for Tawaf. I called my phone using my sister's phone when I noticed I left it on the bus. Thankfully, someone picked up and he want help to pass my phone to the hotel receptionist. While at the Haram, I focused on my Tawaf and prayers, returning to the hotel around 11 am. My sister also checked my phone's location during our time at the Haram, which showed it was at Jabal Omar Marriott. However, when I met the receptionist and inquired about my phone, she denied any knowledge of it. Despite my insistence and showing her the phone's detected location, she remained unhelpful. Her name was Alpra (not Arabic, but she appeared to be of African descent). Fortunately, I approached the bellboy service for assistance. I showed them the picture of my phone's detected location in the surrounding area. Two of the bellboys, wearing red shirts/jackets, were particularly helpful. They meticulously checked each desk at the receptionist lobby and found my phone inside one, right beside where Alpra was standing. If Alpra help me during i approach her I only will took around 5 minutes. But because of her reluctant it took me almost 2 hours to get my phone back.
RASHIDY BIN MURAD
夫妻／情侶出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年04月
4.2
很好
評價於：2024年04月23日
Very smooth check-in, although we arrived early. The receptionist was very helpful and polite. The room is spacious, clean, and new. They provide shuttle bus to the Al-Haram area, so convenient! Very quiet hotel and one can feel the luxury.
Rai_Raii
家庭出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年02月
4.7
很棒
評價於：2024年03月14日
I love this hotel. They upgraded my guest room to suite room. I can see Masjidil Haram from my room. Each prayer, speaker will be connected direct from Al Haram. Very near to Al Haram. From Al Haram to hotel there are buggy you can take off.
Ayu CocoDamia
家庭出遊 高級客房, 客房, 4 張單人床, 城市景觀
入住於2023年11月
5.0
超讚
評價於：2024年01月02日
MasyaAllah. A very comfortable hotel for families and I like the smell of flower in this hotel at lobby. The staffs so friendly and helpfull especially the receiptionist girl (sorry forgot the name) and housekeeper name Ahad. Really like the shuttle service. Sure I will repeat this hotel again with my family.
Hakimi h
夫妻／情侶出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2023年12月
4.7
很棒
評價於：2024年01月06日
Really awesome hotel in holy mecca
Good service and superb warm welcome
Haram to hotel was nearby and facilities unbelievable
匿名用戶
朋友出遊
尊貴客房，客房，3張單人床，禁寺景觀
入住於2023年12月
訪客用戶
朋友出遊
高級客房，客房，4張單人床，禁寺景觀
入住於2023年04月
訪客用戶
家庭出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年02月
訪客用戶
朋友出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2023年10月
訪客用戶
商務出差
入住於2022年06月
Asni Kadir
家庭出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年04月
RASHIDY BIN MURAD
夫妻／情侶出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年04月
Rai_Raii
家庭出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年02月
Ayu CocoDamia
家庭出遊
高級客房, 客房, 4 張單人床, 城市景觀
入住於2023年11月
Hakimi h
夫妻／情侶出遊
高級間 - 客房 - 2張單人床 - 城市景觀
入住於2023年12月
匿名用戶
朋友出遊 尊貴客房，客房，3張單人床，禁寺景觀
入住於2023年12月
訪客用戶
朋友出遊 高級客房，客房，4張單人床，禁寺景觀
入住於2023年04月
訪客用戶
家庭出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年02月
訪客用戶
朋友出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2023年10月
訪客用戶
商務出差
入住於2022年06月
Asni Kadir
家庭出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年04月
RASHIDY BIN MURAD
夫妻／情侶出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年04月
Rai_Raii
家庭出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2024年02月
Ayu CocoDamia
家庭出遊 高級客房, 客房, 4 張單人床, 城市景觀
入住於2023年11月
Hakimi h
夫妻／情侶出遊 高級間 - 客房 - 2張單人床 - 城市景觀
入住於2023年12月