麥加塔樓艾美酒店 (Le Méridien Towers Makkah)

非常好的酒店，性價比很高。乾淨、舒適，71平米，兩個洗手間，非常方便，還有廚房，廚房裡有冰箱和微波爐，還有盤子，非常方便，樓下班車去禁寺基本不用等，不到5分鐘車程，回來班車也很方便，宵禮後要等一小會兒，其他時間基本不用等。還貼心給準備了拜墊。樓下還有小商店可以買紀念品。下車去禁寺的路上經過國王大廈，還有超市，各種便利，主要是比禁寺周圍的酒店價格便宜一半還多。

不是太差，但是前台服務人員有點傻，連日期都能算錯，哎怎麼説呢我已經習慣了。所以就還好吧，價格提前訂的話還行可以可以

非常滿意的一家酒店，衞生乾淨，服務態度非常好。

很不錯也很方便。值得信賴

好好好好好好好好

房間很好👍衞生也不錯

A terrible stay from beginning to end. Saying check-in process was chaotic would be an understatement. It took nearly an hour. With no coordination or explanation from hotel staff, obviously no real queueing was taking place either which caused arguments. We had the unpleasant delight of dealing with Abdullah Magrabi who was one of the check in staff, who was quick to snap that he was "tired and hungry" when I was trying to get the correct room which we had already booked and paid for. When I asked to speak to the duty manager he became more enflamed and replied "go and talk to him, tell him who I am". Not the best experience to begin our stay and definitely not friendly customer service for guests. Following on from this, the hotel refused to give us the room which we had booked and said their system showed something else. The room provided was cluttered, untidy and clearly not up to standard. This was messaged through to 訂房網站.com chat agents who tried to work on the problem from their side. Cue another 訂房網站 down to wait inordinately for the duty manager. Again sitting patiently at his desk didn't stop a number of people jumping the queue in front of us to speak to him first. He did eventually manage to get us the room we had booked ( thank you Mohammed Syeed), but this was 3 hours after arriving at the hotel, and after a 5 hour drive too. Again, the room type may have been correct but it was nothing at all like what the advertised pictures on the site showed. By this point we had resigned ourselves to just getting on with it. The room was terribly outdated. Televisions looked like those from a previous century, with no clear channels, just a lot of grey and white dots littering the screen. The little kitchenette area was dilapidated and in need of refurbishment. Bed frames, mattresses, bedding were also due a badly needed upgrade. It really does make you wonder how and why they are charging eye watering prices for stays. It would be remiss of me to leave a review without at least one positive point. That would be the shuttle service to the Haram. Physically the shortest and quickest hotel shuttle service due to its location. Would we stay here again? A resounding no.

As per previous review. For this booking, thanks to Mr Haitam for assissting me. I got a room near to the lift. Thank you so much 🙂 On average, i waited less than 1 minute for the lift. Extra 2-5minutes from the hotel to reach Kudi bus station by the shuttle bus. 6-8minutes walk from Kudi bus station to the mosque. Going back from the mosque to the hotel takes a bit longer time during peak hours. Overall, i highly recommend this hotel.

We faced the issues during check in at the beginning. Got to hassle quite a bit to get things sorted. The way staffs are dealing with issues need to be improved tho. The location is great at the fair price. Overall, we are satisfied.

Hotel's room was great,big and spacious. Has many lifts for each tower so the queue lini was managed. The only deficiency was checkin process, need waiting more than 1hr to be given the keycard and no room cleaning, you have to ask and call several times for cleaning. During Jan is the peak season of umra, expect waiting line at kuday bus station to hotel around 30-40mins