輝煌皇家酒店 (Hotel Splendide Royal)

Review Mixed feelings I stayed on a weekend solo 訂房網站 whilst working elsewhere in Switzerland, and have mixed feelings about this hotel. I booked this on the basis of the rave reviews on here, which I don’t really now understand - it’s fine but not great in my view. What’s good: - Beautiful public areas in the main building - Spa, pool & sun terrace have great furnishings, very comfortable and a stunning view of the lake - Breakfast buffet is excellent quality & included in room rate. Probably the nicest croissant ever. The staff kindly opened the terrace for me (it was 18 degrees & very sunny) - Some of the staff were kind and helpful, particularly at the reception & the spa desk - Very comfortable beds, lovely linen & towels - good night’s sleep! - Nice location, a little out of the main town (15 mins walk around the lake) so peaceful & quiet - Free shuttle to Lugano train station is a nice extra, although the public bus is very convenient Less good - My room was in an ugly 1970s building with a view of the carpark. I didn’t expect a lake view (it was an additional 200 CHF per night) but this was not exactly a “garden view” as described - The room & bathroom was cluttered with random stuff- promotional booklets, mini bar snacks, bottles of toiletries - there was no space to stand even a wash bag in the bathroom. There were 4 bottles of products balanced on the edge of the bath. Please wall mount the bottles & tidy up! - I asked to borrow an iron - the one they bought had a European plug & all the in-room plugs are Swiss, so it was unusable. I don’t expect everyone to speak perfect English but even google translate could not get me a working iron! I fail to understand why you’d not have the right iron plug for the hotel sockets… - At breakfast I was asked 3 times if they should open a parasol, I politely said “no” so the staff waited for me to go to the buffet & opened it anyway! I was cold in the shade so I just left my food, which was a disappointment - I had to ask for my free tourist card for transport & museum discounts. This should be provided to all guests, had I not been aware of it then I’d have missed out On balance, for me it was overpriced, for 450 CHF per night I will likely try somewhere else next time I come to town. Not a disaster but I feel there’s likely better choices. The Best Western next door is 1/3 of the cost…

老牌酒店，位置很好，湖景房景觀無敵。衹是房間比較老式設計，設施相對沒那麼新。早餐還可以，服務也還積極。在瑞士算性價比很好的酒店了

在lugano湖邊，景色比較好，到的時候房間還沒收拾好，在前台加了錢升級了湖景房，覺得很值。早餐不錯，吃了很多種口味的芝士和salami，我一開始以為是臘腸，後來老公告訴我是生的。但真的很好吃😂。 晚餐也不錯，酒單也不錯，服務也不錯。其實衹要給小費，哪裡的服務都不錯。離米蘭很近，我們第二天把行李寄存在前台，又去了一趟米蘭。

如果對睡眠安靜條件有要求的朋友不要訂，離街道非常近，一直在來回過車，睡覺輕的噪聲會有影響，但是自然環境很好，過了樓下的馬路就是湖邊，清晨天不亮就開始有人跑步，睡眠輕的可以保持窗戶關閉開空調然後帶個小耳機以備不時之需。

Amazing view and service

離火車站、公交車站都很近，盧加諾風景優美怡人，天天早上晚上可以在盧加諾湖邊散步，體驗非常棒。我想下次再來，仍會選這家酒店。

A luxury hotel with an ancient style, good maintenance in a public area, we stayed in the ancient building, a clean room but furniture needs updating. Breakfast is a wonderful meal but without vegetables, very limited for such a luxury hotel, the staff is great, we had dinner not so special for the prices.

比較陳舊了，房間還可以。但是我定的一成人一小孩的房間，她必須讓我➕床。100瑞士法郎，很無語，小孩7歲，和我睡2米的床睡不下？

늦게 도착했다고 공사장 옆방으로 배정해주고 에어컨이 덜덜거려서 잠을 제대로 못잤습니다.

Gute Lage, freundliche Mitarbeiter und ganz speziell ausserordentlich gute Küche.