Booked through 訂房網站.com app, A small mix up on the room was the only problem when checking in, but was corrected when I brought it up to the front desk. We stayed in the balcony room with water views it was really nice and peaceful. Thank you so much for the great stay :).....
訪客用戶
夫妻/情侶出遊
入住於2023年11月
1.0
評價於:2023年11月22日
I am giving this 1 star because we did not get to stay yet we were charged. On the day of arrival before noon we contacted the hotel bc there was a sand storm and accidents on the only route available I-15 which was shut down and we were already stuck for hours. I explained it and they said they understood the circumstances even though we had a non refundable purchase through a 3rd party and just need to have them contact us. We did all that with detailed explanations. Keep in mind this made national news and the highway was shut for over hours beyond when we were able to turn around. Anyway they rejected it and then later said we should book again ( pay more money! ) at a later date that we didn’t know. Made no sense, terrible service, very unprofessional. I honestly don’t know of why from either 訂房網站 or Maya Hilton since it was explained poorly. These were extenuating circumstances that were going to be acceptable for refund according to my back and forth from both ( which took over an hour itself)
Booked through 訂房網站.com app, A small mix up on the room was the only problem when checking in, but was corrected when I brought it up to the front desk. We stayed in the balcony room with water views it was really nice and peaceful. Thank you so much for the great stay :).....
訪客用戶
夫妻/情侶出遊
入住於2023年11月
1.0
評價於:2023年11月22日
I am giving this 1 star because we did not get to stay yet we were charged. On the day of arrival before noon we contacted the hotel bc there was a sand storm and accidents on the only route available I-15 which was shut down and we were already stuck for hours. I explained it and they said they understood the circumstances even though we had a non refundable purchase through a 3rd party and just need to have them contact us. We did all that with detailed explanations. Keep in mind this made national news and the highway was shut for over hours beyond when we were able to turn around. Anyway they rejected it and then later said we should book again ( pay more money! ) at a later date that we didn’t know. Made no sense, terrible service, very unprofessional. I honestly don’t know of why from either 訂房網站 or Maya Hilton since it was explained poorly. These were extenuating circumstances that were going to be acceptable for refund according to my back and forth from both ( which took over an hour itself)
瑪雅酒店
(Hotel Maya)附近飯店推薦
常見問題
瑪雅酒店的入住和退房時間是什麼?
入住時間:16:00以後 退房時間:11:00以前
瑪雅酒店是否提供早餐?
飯店提供早餐。
瑪雅酒店提供哪些設施及服務?
泳池,停車場,健身房,24小時服務
瑪雅酒店附近有什麼熱門景點?
太平洋水族館(約0.6公里),瑪麗皇后號(約0.9公里),Long Beach Convention & Entertainment Center(約1.2公里)
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