I would like to give special thanks to Miss Kavita from this hotel. This is my second time choosing to stay here, and the reason is completely because of her kindness.
The first time I came, I had not booked in advance and the rooms were already full. It was very late and I was exhausted. Miss Kavita noticed my situation and kindly made great efforts to arrange a room for me so that I could stay. When I had difficulties with payment, she patiently assisted me until the process was completed.
Besides, the hotel itself is very clean and comfortable, but what truly impressed me and made me come back again is Miss Kavita’s genuine kindness. She made me feel that this is not only a hotel, but also a place full of care and warmth.
訪客用戶
家庭出遊
四人房
入住於2025年08月
3.5
評價於:2025年08月23日
We arrived in London after a long 3-hour journey. Check-in wasn’t until 4pm, which was fine, so we spent the day exploring before returning around 4:40pm. First impressions were good: the hotel was easy to find, the reception looked classy, the air con in the lobby was refreshing, and the receptionist was welcoming.
Unfortunately, our lower ground room was very disappointing. As soon as we opened the door, we were hit with a strong damp smell, and the room was unbearably hot. The space was snug but adequate with four beds, however the cleanliness was poor — mould and bubbling paint on the ceiling, hair around the sink, and dirty tiles in the bathroom.
That night the heat became unbearable. The air conditioning was broken, confirmed by staff, but despite being told they would update us, no solution came. We barely slept, taking turns cooling down in the hallway.
The next evening we were finally moved to a top-floor room, which was a huge improvement: clean, spacious, comfortable beds, and working air con. It was very clear that the upper floors are maintained to a much higher standard than the lower ground rooms.
On check-out, management apologised, explained the lower ground was undergoing deep cleaning (which explained the smell), and kindly offered us a free continental breakfast. While appreciated, it’s concerning that these rooms are still being booked despite the known issues. They really should not be in use until the problems are fully resolved.
Staff were friendly and helpful throughout, but the first night truly impacted our stay and made our 訂房網站 more difficult than it needed to be. Although £230 for two weeknights is reasonable for London, the conditions of that first room were unacceptable.
訪客用戶
家庭出遊
入住於2025年06月
4.2
很好
評價於:2025年06月27日
I transitted via London and were stay 3 days 2 nights.
I choose Waterbay Inn because it offers economy price and fit to my needs. I need 4 beds in a room. They had it. Their facilities are not grand but they are tiny, clean. Their inn located Underground ststion nearby. Friends and I are satisfied.
I would like to give special thanks to Miss Kavita from this hotel. This is my second time choosing to stay here, and the reason is completely because of her kindness.
The first time I came, I had not booked in advance and the rooms were already full. It was very late and I was exhausted. Miss Kavita noticed my situation and kindly made great efforts to arrange a room for me so that I could stay. When I had difficulties with payment, she patiently assisted me until the process was completed.
Besides, the hotel itself is very clean and comfortable, but what truly impressed me and made me come back again is Miss Kavita’s genuine kindness. She made me feel that this is not only a hotel, but also a place full of care and warmth.
訪客用戶
家庭出遊 四人房
入住於2025年08月
3.5
評價於:2025年08月23日
We arrived in London after a long 3-hour journey. Check-in wasn’t until 4pm, which was fine, so we spent the day exploring before returning around 4:40pm. First impressions were good: the hotel was easy to find, the reception looked classy, the air con in the lobby was refreshing, and the receptionist was welcoming.
Unfortunately, our lower ground room was very disappointing. As soon as we opened the door, we were hit with a strong damp smell, and the room was unbearably hot. The space was snug but adequate with four beds, however the cleanliness was poor — mould and bubbling paint on the ceiling, hair around the sink, and dirty tiles in the bathroom.
That night the heat became unbearable. The air conditioning was broken, confirmed by staff, but despite being told they would update us, no solution came. We barely slept, taking turns cooling down in the hallway.
The next evening we were finally moved to a top-floor room, which was a huge improvement: clean, spacious, comfortable beds, and working air con. It was very clear that the upper floors are maintained to a much higher standard than the lower ground rooms.
On check-out, management apologised, explained the lower ground was undergoing deep cleaning (which explained the smell), and kindly offered us a free continental breakfast. While appreciated, it’s concerning that these rooms are still being booked despite the known issues. They really should not be in use until the problems are fully resolved.
Staff were friendly and helpful throughout, but the first night truly impacted our stay and made our 訂房網站 more difficult than it needed to be. Although £230 for two weeknights is reasonable for London, the conditions of that first room were unacceptable.
訪客用戶
家庭出遊
入住於2025年06月
4.2
很好
評價於:2025年06月27日
I transitted via London and were stay 3 days 2 nights.
I choose Waterbay Inn because it offers economy price and fit to my needs. I need 4 beds in a room. They had it. Their facilities are not grand but they are tiny, clean. Their inn located Underground ststion nearby. Friends and I are satisfied.
訪客用戶
家庭出遊
雙人床房
入住於2026年06月
匿名用戶
獨自出遊
雙人床房
入住於2026年05月
訪客用戶
家庭出遊
三人房
入住於2026年06月
訪客用戶
商務出差
雙人床房
入住於2026年06月
訪客用戶
其他
單人房
入住於2025年08月
訪客用戶
家庭出遊
四人房
入住於2025年08月
訪客用戶
家庭出遊
入住於2025年06月
訪客用戶
家庭出遊
雙床房
入住於2025年04月
匿名用戶
家庭出遊
單人房
入住於2025年06月
匿名用戶
家庭出遊
四人房
入住於2026年02月
訪客用戶
家庭出遊 雙人床房
入住於2026年06月
匿名用戶
獨自出遊 雙人床房
入住於2026年05月
訪客用戶
家庭出遊 三人房
入住於2026年06月
訪客用戶
商務出差 雙人床房
入住於2026年06月
訪客用戶
其他 單人房
入住於2025年08月
訪客用戶
家庭出遊 四人房
入住於2025年08月
訪客用戶
家庭出遊
入住於2025年06月
訪客用戶
家庭出遊 雙床房
入住於2025年04月
匿名用戶
家庭出遊 單人房
入住於2025年06月
匿名用戶
家庭出遊 四人房
入住於2026年02月