Terrible experience at this hotel! I got bed bug bites and contacted the hotel but got no response. Another guest had bed bugs and was not being addressed. Room was never cleaned in 5 days and my trash was full for 3 days. The curtain in my room was ripped and dirty. The hotel smells really bad and kitchen is not clean. I asked for assistance from 3rd floor with my luggage and no one assisted me with the narrow stairway. I stayed in this hotel in 2021 because it’s near my family in UK but the management has changed and it is not the same at all now.
訪客用戶
家庭出遊
標準雙人間 - 共用
入住於2025年01月
4.5
很好
評價於:2025年01月28日
Très bon accueil il faut être ouvert d espeit car l’intérieur est décoré magnifiquement bien!
J’ai adoré car chaque demande de notre part était réglé.
Donc très bon en famille ne pas avoir peur des escalier!
Alex
獨自出遊
入住於2024年07月
1.0
評價於:2024年07月09日
Pre-paid to stay here, upon arrival was told there is a deposit required for the room, but it must be paid by card. As an ex-pat who hasn’t lived in the UK for the past five years, my only bank card is a Chinese bank card and it can’t be used in the UK. I offered alternative payments for the deposit but was refused. The counter staff didn’t even have a phone number for his boss to try and solve the problem and I was refused my stay there and had to find another hotel. It was after 6pm and many other hotels were already sold out. Very stressful. ADDITIONALLY, I was refused a refund for the room. The whole place reeked of unprofessionalism. What a joke of a hotel…
Michelle Brookes
夫妻/情侶出遊
豪華房(雙人床)
入住於2024年07月
4.0
評價於:2024年08月01日
Very nice place however still waiting for our security deposit to be returned. Seems strange that you have to wait so long to get it back when transfers are instantaneous nowadays!
Terrible experience at this hotel! I got bed bug bites and contacted the hotel but got no response. Another guest had bed bugs and was not being addressed. Room was never cleaned in 5 days and my trash was full for 3 days. The curtain in my room was ripped and dirty. The hotel smells really bad and kitchen is not clean. I asked for assistance from 3rd floor with my luggage and no one assisted me with the narrow stairway. I stayed in this hotel in 2021 because it’s near my family in UK but the management has changed and it is not the same at all now.
訪客用戶
家庭出遊 標準雙人間 - 共用
入住於2025年01月
4.5
很好
評價於:2025年01月28日
Très bon accueil il faut être ouvert d espeit car l’intérieur est décoré magnifiquement bien!
J’ai adoré car chaque demande de notre part était réglé.
Donc très bon en famille ne pas avoir peur des escalier!
Alex
獨自出遊
入住於2024年07月
1.0
評價於:2024年07月09日
Pre-paid to stay here, upon arrival was told there is a deposit required for the room, but it must be paid by card. As an ex-pat who hasn’t lived in the UK for the past five years, my only bank card is a Chinese bank card and it can’t be used in the UK. I offered alternative payments for the deposit but was refused. The counter staff didn’t even have a phone number for his boss to try and solve the problem and I was refused my stay there and had to find another hotel. It was after 6pm and many other hotels were already sold out. Very stressful. ADDITIONALLY, I was refused a refund for the room. The whole place reeked of unprofessionalism. What a joke of a hotel…
Michelle Brookes
夫妻/情侶出遊 豪華房(雙人床)
入住於2024年07月
4.0
評價於:2024年08月01日
Very nice place however still waiting for our security deposit to be returned. Seems strange that you have to wait so long to get it back when transfers are instantaneous nowadays!
貝爾維拉教堂街酒店靠近橢圓廣場
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匿名用戶
與好友旅遊
標準雙人間 - 共用
入住於2024年12月
訪客用戶
獨自出遊
入住於2023年08月
訪客用戶
獨自出遊
豪華房(雙人床)
入住於2025年04月
訪客用戶
家庭出遊
標準雙人間 - 共用
入住於2025年01月
Alex
獨自出遊
入住於2024年07月
Michelle Brookes
夫妻/情侶出遊
豪華房(雙人床)
入住於2024年07月
匿名用戶
與好友旅遊 標準雙人間 - 共用
入住於2024年12月
訪客用戶
獨自出遊
入住於2023年08月
訪客用戶
獨自出遊 豪華房(雙人床)
入住於2025年04月
訪客用戶
家庭出遊 標準雙人間 - 共用
入住於2025年01月
Alex
獨自出遊
入住於2024年07月
Michelle Brookes
夫妻/情侶出遊 豪華房(雙人床)
入住於2024年07月