倫敦碼頭區皇冠假日酒店 (Crowne Plaza LONDON DOCKLANDS by IHG)

房間入住：平安夜訂的是標準特大床，印巴籍的前台給我們安排普通房，説我們只是經過中介普通房，給的朝向也非常差。由於帶了小孩，他們又說安全問題不能升級回我們原來訂的房型，給錢也不可以，所以我們選擇訂房網站投訴。訂房網站客服還給力，他們確認是中介問題，然後也退回差價。酒店的衛生不算乾淨，打掃的人把我們床上的睡衣丟地上。印巴籍打掃的人，慵懶，十點半不聽問我們什麼時候出去，什麼時候打掃。我們離開的那天，九點多就問我什麼時候走，我說十點半，她表現很失望。平安夜由於酒店入住，耽誤了我們外出吃飯，我們只能加熱聖誕準備的一份食物，收我們6鎊服務費。 餐廳：餐廳很友好，早餐非常豐富，特別對孩子，聖誕節也能提供孩子禮物。聖誕節也不會有特別的強製套餐或者消費。

Check in experience is very chaotic. Full booking details were missing in hotel system. I.e. number of child or adult guests, number of breakfasts paid for, etc. Prepare for gbp50 deposit per room. Room was nice with two double beds and pretty view of IFS Cloud cable cars. Location is beautiful. Local trains and buses provide easy access to all of east London. Complicated parking. Driving here is not recommended, like most of London, unfortunately. Local dining options are expensive. Breakfast is beans on toast and repetitive every single morning. No salads prepared. Busy and chaotic dining room almost every morning. Recommend poached eggs. Service is an area this hotel really needs to improve. Especially concierge. No help with suitcases and bags. Staff won't even bring a bucket of nice to the rooms. Guests must bring buckets from the room to the bar to collect ice cubes. Not well suited for Muslim guests. No ladies only timings in the Spa facilities. Also overpriced. Local beauty salons in Upton Park are much more affordable and comprehensive. Overall, an nice, clean, safe hotel, but not good value for money.

After I made booking via 訂房網站.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which 訂房網站.com and the hotel management must look into. Because if your hotel has made an agreement with 訂房網站.com to accept guests coming via 訂房網站.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with 訂房網站.com. You are accepting bookings via several online booking agents including 訂房網站.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with 訂房網站.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

位置很好，樓下有超市所以也很方便，房間乾淨早餐超級棒！出門就可以做cable car去到對面的O2！強烈推薦！

對比同位置的酒店來說，酒店設施很多，有泳池，健身室，桑拿房等等，早餐自助餐跟其他酒店的大同小異，酒店房間很大，又近地鐵站伊莉莎白線，又很近excel London,同價位我會再次預訂 Crowne Plaza London Docklands

Hotel room was a nice size for me and my family the pool was nice for the kids to swim in. We had the breakfast for two days which catered for all our needs and was presented really nicely. We ended up staying an extra night as was happy with the facilities For having children the location was a bit out of the way but I would say that was the only down side.

We spent two days there and was very happy. Breakfast was included and there was a lot of options and unlimited amount that we could take. Sauna, steam room and swimming pool were all included. Very happy, will be coming back.

出差所以揀了鄰近的酒店，而皇冠這個品牌的酒店沒有令人失望，服務好，住得也舒服。房間整體乾淨整潔。沒有感到失望。

Toutes les prestations étaient très moyennes. Cet hôtel ne vaut vraiment pas son nombre d’étoiles. Le buffet du petit déjeuner a été identique toute la semaine. Le ménage dans la chambre est très sommaire quand il est fait… Il est de plus assez éloignés du centre-ville car les lignes qui desservent les stations à proximité sont souvent perturbées. Il faut compter 45mn pour atteindre Camden par exemple. Nous avons également mis plus d’une heure à rentrer de Kesington.

設施：好 衞生：好 服務：好 環境：好 設施：好