倫敦碎片大廈香格里拉大酒店 (Shangri-La the Shard, London)

這個酒店超級差評、早餐三千多的柏悅酒店比他這個好幾倍、餐飲品類還不如一個英迪格酒店的標準、泳池不開放、健身房服務員態度惡劣、前台入住之前説兩個大人一個孩子必須額外交150英鎊、理由是消防要求、我説英國我們來了來兩週、每天換不同的酒店、沒有一個有這樣的要求、他們經理回覆我們酒店就是這樣的規定、其他酒店與我們無關、好**啊、我説那這樣我取消、看我取消又同意不收費用、而且我們進酒店一個行李員都沒有、我問他們這是6000多一晚酒店的待遇嗎？

十年前住過這個酒店感覺非常好 所以這次聖誕節連著定了五晚 每晚價格是6k 我們同行有個小孩4歲 辦理入住酒店以有小孩為由不給入住，中間說可以給我們破例兩大一小入住， 但是隻能住一晚，剩下四晚讓我們退了，當天是倫敦聖誕節平安夜，酒店前台還‘好心’提醒我們明天倫敦聖誕節沒有公共交通只有出租車，目的就是嚇唬我們 要我們出錢升級到更高級的房間。我馬上找訂房網站，訂房網站速度也不行說要兩個小時。後面我看到值班經理把我們情況跟她說，並說明我正在準備投訴酒店，她馬上說可以幫我們辦理入住不需要付額外的錢，然後給我們在我們預定房型中挑一間比較大的40平，（挑間大的不是升級房型！！）重於等待一個小時後我們入住了！ 後面我們復盤了一下，碎片高級房有30-48平不同面積，給我們原本安排就是最小的30平房間，沒辦法額外鋪一張小床，所以不給我們帶小孩，儘管我們說我們不需要安排小床孩子跟我們住一張床就夠了。後面經過投訴得到一間正常面積（40平）的房間。 訂房網站訂單現在在國外待遇不太好，給我們安排都是最小的景觀最不好的，另外接待我們的亞洲面孔是有點歧視華人和對兒童不友好，反正在平安夜有一個非常糟糕的經歷。

前台小哥服務很nice！退房結賬會很讓人頭疼（所以扣分）。游泳池還不錯，提供咖啡水果，冬天來酒店游泳的話，建議早上八點以後去遊。

樓層高，房間空間很大，前台服務態度很好，景觀非常好，泳池及桑拿房設施不錯，備品充足，有缺任何東西透過電視選取即可，早餐很豐盛。

房間非常大！床墊非常舒服！也是這趟英國旅行唯一有智能馬桶的酒店～衞生間還有熱毛巾架很nice。房間視野也很好，普通大床房不期待泰晤士河和倫敦塔橋，能看見大本鐘和倫敦眼已經很滿足。

房間風景非常好，但是雙床房很神奇的是兩張床併成了一張床（一套床上用品）洗手間有地暖和加熱毛巾架極大提高了舒適感。地理位置很方便，the shard出來就是london bridge地鐵/火車站。活動時候搶到的deal 性價比很高！房間需要調劑的時候訂房網站客服也很周到，體驗感很好

這個價格太不值了，除了高，可以看倫敦塔，其餘沒.有一點亮點。大廳還有房間設施都比較簡單，沒有一點設計感！關鍵是一晚還要收九十多英磅的停車費。

幸好過來路上不費勁，店也好找，主要離地鐵🚇站非常近，朋友們不用擔心衞生也很乾凈整潔，沒有雜音，睡的很舒服

【極度避雷・實錘盜刷】倫敦碎片大廈香格里拉 惡意扣款 + 欺詐消費者 毫無底線！ 我通過訂房網站預訂貴酒店 2025 年 12 月 19-20 日、12 月 23-24 日兩晚住宿，均已提前全額付款。第一次入住按要求預授權 300 英鎊，退房後足足過了一個月才解凍；第二次入住同樣被要求預授權 300 英鎊，前台刷卡時單據與第一次明顯不同，我當場多次詢問是否為預授權，前台明確答覆沒問題。 退房後我再次確認預授權取消時間，前台依舊承諾儘快處理。直到 2026 年 1 月，我致電銀行諮詢其他賬單問題時，才無意中得知：第二次根本不是預授權，而是酒店直接扣款 300 英鎊！我當月在英國刷卡近 100 筆，根本不可能逐筆核對，如果不是偶然發現，這筆錢就直接白扣、損失 300 鎊。 我本想發起拒付，可銀行告知錢早在入住當時就已經被酒店結算走了，我衹能委託銀行和訂房網站多次聯繫酒店，詢問事情原因和處理方案，結果： 酒店全程拖延不回覆，處理效率極低，事情拖了一個多月、前後近兩個月才處理完，無人負責； 被逼無奈才輕飄飄一句「系統升級誤扣」，會盡快處理，沒有任何道歉，甚至都不承認自身錯誤； 明明是酒店單方面嚴重失誤，退款時竟還私自扣除手續費，衹退 286 英鎊； 因信用卡人民幣結算，前後匯率差又造成額外損失 20 多元，匯率損失至今沒有處理，全程由消費者買單。 酒店所謂 “系統升級導致誤扣” 的説法，完全站不住腳：首先，第一次入住的 12 月 20 日還是老系統，酒店偏偏選擇在幾天後的聖誕節高峰期升級系統？其次，就算真是系統升級，同期入住的所有客人都會遇到同樣問題，難道全沒人發現？然後，衹要有一位客人發現，酒店就該立刻知道系統出問題，難道不應該第一時間主動聯繫所有涉事客人？可事實是，扣款後跨了年、過了兩週多，酒店從來沒有主動聯繫過我一次。綜上，酒店的行為明顯脫不了欺詐嫌疑。 除此之外，酒店其他服務也是一言難盡，完全配不上香格里拉的品牌檔次，大家務必避坑。 從入住時的刻意隱瞞、退房後的推諉拖延，到事後甩鍋系統、無理扣錢，貴店的行為已經不是服務差，而是涉嫌惡意扣款、消費欺詐。作為香格里拉品牌旗下酒店，收著頂級價格，做著最無底線的操作，毫無誠信與職業操守。 強烈提醒所有準備預訂這家酒店的客人：⚠️ 謹慎刷卡！⚠️ 警惕口頭承諾！⚠️ 謹防「假預授權、真扣款」套路！此生絕不二住，也絕不推薦任何人入住！ ⚠️ URGENT WARNING: FRAUDULENT CHARGES & THEFT — SHANGRI-LA AT THE SHARD LONDON I strongly DO NOT RECOMMEND this Shangri-La at The Shard London. I booked two stays via C訂房網站: 19–20 Dec 2025 & 23–24 Dec 2025, fully pre-paid for both nights. During the first stay, I provided a £300 pre-authorization as requested, which took a full month to be released after check-out. During the second stay, I was again asked for a £300 pre-authorization. The payment slip looked completely different from the first one. I asked the front desk several times to confirm it was only a pre-authorization, and was told “no problem”.After check-out, I asked again when the pre-authorization would be cancelled and was told “soon”. In January 2026, I called my bank about an unrelated issue and only accidentally found out that: The second £300 was NOT a pre-authorization at all – it was a DIRECT CHARGE to my card.I made nearly 100 transactions in the UK that month and could not possibly check every single one. If I had not found out by chance, I would have lost £300 for no reason. I wanted to dispute the charge, but my bank informed me that the money had already been fully processed and withdrawn by the hotel during check-in. I had to ask my bank and C訂房網站 to contact the hotel repeatedly for an explanation and a solution. The hotel: Ignored messages for weeks; Delayed responding and took almost two full months to refund; Only gave a weak excuse of “system upgrade error” and promised a quick fix, with NO apology and no admission of fault; Even deducted an unjustified “processing fee” and only refunded £286; Refused to compensate my loss from currency exchange rates, which still hasn’t been resolved. The hotel’s excuse of “system upgrade error” is completely unconvincing:First, the system was still the old one on 20 December during my first stay, but the hotel chose to upgrade it days later during the busy Christmas peak period?Second, if it was a real system error, all guests staying at the same time would have the same issue. Did no one notice?Third, if the hotel knew about the error, they should have contacted all affected guests immediately. Yet the hotel never contacted me once, even after weeks and the New Year.All of this proves obvious fraud. The rest of the service was also very poor and far below the Shangri-La brand standard. Avoid this hotel at all costs. This is not poor service – it is dishonest and deceptive practice: Lying about pre-authorization; Secretly charging guests; Delaying and avoiding responsibility; Refusing to apologize; Illegally deducting fees for their own mistake. For a luxury Shangri-La hotel, this behaviour is unacceptable and unprofessional. ⚠ WARNING:Check every payment carefully.Do NOT trust the front desk’s verbal promises.Beware of fake pre-authorization and real fraud. I will never return and strongly warn all travellers to AVOID this hotel.

房間很好，早餐不好，其他都很好，位置很好，交通方便，感覺自己到了東京一樣，下次還住這家酒店，但早餐需要改進，沒啥好吃的