- **Incomplete room cleaning:** Found unclaimed socks in the room after check-in.
- **Lack of basic amenities:** No refrigerator, microwave, or wine opener in the room. The absence of a microwave was particularly inconvenient for us to reheeat the food from supermarket when returning late. When I inquired at the reception about the availability of a microwave, I was informed that there was not a single unit in the entire hotel. This is quite unbelievable for a hotel of this standard.
- **Unhelpful reception staff:** When asked about a wine opener, and I was directed to ask the bar next to the reception. It is not appropriate for guests to be expected to borrow items from a bar without making a purchase, especially when the hotel should be able to accommodate such requests. A simple gesture from the reception staff could have made a significant difference.
- **Disappointing experience:** For approximately £100 per night, I expected more assistance and better service from the staff.
匿名用戶
獨自出遊
雙人床房
入住於2025年09月
4.7
很棒
評價於:2025年09月22日
Uitstekende locatie, 2 min lopen van Southward station. Dat station is ook handig voor bagage want er zijn liften.
De kamer was een ok formaat, er was ook koffie en thee op de kamer en een haardroger. Ik miste in de badkamer tissues en bodylotion. Verder goede prijs kwaliteit verhouding
訪客用戶
商務出差
雙人床房
入住於2025年03月
4.5
很好
評價於:2025年03月22日
A very clean and convenient hotel with a great location, within a 1 min walk to Southwark station, 5 mins to Southbank riverside, and 15 minute walk to borough market and London Bridge. Perfect if travelling to the 02 arena took 10-15 mins on the tube.
The hotel itself is very clean and spacious, and the standard double room is large with all the relevant amenities.
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2025年02月
5.0
超讚
評價於:2025年02月07日
Kind staff helped us with early check-in and printing a travel document. We are walkers and Tube riders so the location was great for us. I would return!
Check out the Burrough Market!
Fantastic location for what was needed for our short visit , staff were friendly at the reception and the house keeping staff. Overall the room was clean and modern looking, however what was a disappointment was that the bed was very poor in my experience for hotels as it had a strange hard mattress which they fitted with two bed toppers to compensate I guess. (See pic below)
Also the pillows were uncomfortable for me, because of synthetic style pillows. I find they get hot very quickly and one wasn’t an enough or two was to much as all the inside part goes to the side.
Only two pillows provided, with additional spare pillow in a bag with no pillow case which I had to ask for and no hand towels which I thought was strange.
Overall I would I recommend the hotel if you don’t mind what I mention about the sleeping side.
Thank you.
- **Incomplete room cleaning:** Found unclaimed socks in the room after check-in.
- **Lack of basic amenities:** No refrigerator, microwave, or wine opener in the room. The absence of a microwave was particularly inconvenient for us to reheeat the food from supermarket when returning late. When I inquired at the reception about the availability of a microwave, I was informed that there was not a single unit in the entire hotel. This is quite unbelievable for a hotel of this standard.
- **Unhelpful reception staff:** When asked about a wine opener, and I was directed to ask the bar next to the reception. It is not appropriate for guests to be expected to borrow items from a bar without making a purchase, especially when the hotel should be able to accommodate such requests. A simple gesture from the reception staff could have made a significant difference.
- **Disappointing experience:** For approximately £100 per night, I expected more assistance and better service from the staff.
匿名用戶
獨自出遊 雙人床房
入住於2025年09月
4.7
很棒
評價於:2025年09月22日
Uitstekende locatie, 2 min lopen van Southward station. Dat station is ook handig voor bagage want er zijn liften.
De kamer was een ok formaat, er was ook koffie en thee op de kamer en een haardroger. Ik miste in de badkamer tissues en bodylotion. Verder goede prijs kwaliteit verhouding
訪客用戶
商務出差 雙人床房
入住於2025年03月
4.5
很好
評價於:2025年03月22日
A very clean and convenient hotel with a great location, within a 1 min walk to Southwark station, 5 mins to Southbank riverside, and 15 minute walk to borough market and London Bridge. Perfect if travelling to the 02 arena took 10-15 mins on the tube.
The hotel itself is very clean and spacious, and the standard double room is large with all the relevant amenities.
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2025年02月
5.0
超讚
評價於:2025年02月07日
Kind staff helped us with early check-in and printing a travel document. We are walkers and Tube riders so the location was great for us. I would return!
Check out the Burrough Market!
Fantastic location for what was needed for our short visit , staff were friendly at the reception and the house keeping staff. Overall the room was clean and modern looking, however what was a disappointment was that the bed was very poor in my experience for hotels as it had a strange hard mattress which they fitted with two bed toppers to compensate I guess. (See pic below)
Also the pillows were uncomfortable for me, because of synthetic style pillows. I find they get hot very quickly and one wasn’t an enough or two was to much as all the inside part goes to the side.
Only two pillows provided, with additional spare pillow in a bag with no pillow case which I had to ask for and no hand towels which I thought was strange.
Overall I would I recommend the hotel if you don’t mind what I mention about the sleeping side.
Thank you.
dgfreshair
好友出遊
雙人床房
入住於2025年05月
匿名用戶
夫妻/情侶出遊
雙人床房
入住於2025年02月
匿名用戶
獨自出遊
雙人床房
入住於2025年09月
訪客用戶
商務出差
雙人床房
入住於2025年03月
訪客用戶
夫妻/情侶出遊
雙人床房
入住於2025年02月
_WeChat319291****
商務出差
雙人床房
入住於2024年08月
Bunny E
夫妻/情侶出遊
雙人床房
入住於2024年02月
訪客用戶
獨自出遊
雙人床房
入住於2025年03月
205957****
獨自出遊
雙人床房
入住於2024年04月
wilsoncarcar
家庭出遊
雙人床房
入住於2025年08月
dgfreshair
好友出遊 雙人床房
入住於2025年05月
匿名用戶
夫妻/情侶出遊 雙人床房
入住於2025年02月
匿名用戶
獨自出遊 雙人床房
入住於2025年09月
訪客用戶
商務出差 雙人床房
入住於2025年03月
訪客用戶
夫妻/情侶出遊 雙人床房
入住於2025年02月
_WeChat319291****
商務出差 雙人床房
入住於2024年08月
Bunny E
夫妻/情侶出遊 雙人床房
入住於2024年02月
訪客用戶
獨自出遊 雙人床房
入住於2025年03月
205957****
獨自出遊 雙人床房
入住於2024年04月
wilsoncarcar
家庭出遊 雙人床房
入住於2025年08月