棕櫚酒店及度假村倫敦羅姆福德調色板 (Palms Hotel & Retreat By Palette London Romford)

性價比還挺高。房間空間還是不錯，服務也挺好，就是沒有電梯，帶行李上下費點勁。周邊Harold wood地鐵站走路半小時，周邊也有Tesco Extra大超市。如果開車，這個地方還是推薦的。

酒店衛生程度不錯 但位置比較偏僻，步行出巴士站大概需要10至20分鐘 職員服務態度友善，樂於幫忙解決住客的需求 但房間設施不足，沒有提供雪櫃

Lovely and modern inside main reception/restaurant area, but a few teething issues which will hopefully get sorted now up and running again. I was given the key to someone elses room, so walked into a room full of belongings and then the next day my key lost it's programming, so had to go back to reception yet again. Rooms aren't very sound proofed, so there was a few nights where I had people non stop walking through the corridors at gone midnight shouting and singing where likely drunk from the bar. Overall okay stay for the money though, bottles of water and a few biscuits were provided too which was a lovely touch. Bar prices very reasonable too

房間還比較大，就是交通不太方便

Hotel was lovely, beds were massive, good facilities and staff was kind.

Really good hotel, felt like I was abroad

All ok

We had a wonderful experience from the moment we arrived. The front desk staff greeted us warmly. Nice clean room and comfortable bed.

It was really nice location. It’s super clean . The bed is very comfortable to sleep . I highly recommend.

I was really looking forward to staying at this hotel, but unfortunately I was extremely disappointed with my experience. There was no Wi-Fi, the TV was not working, there was no bottled water in the room, and there was no air conditioning. The staff were also not particularly helpful or welcoming when we raised these issues. The room itself was very average. There was no soap or hand wash available, so we had to use the shower gel instead. Although there was a kettle, there were no cups, tea or coffee provided in the room. The breakfast was probably the biggest disappointment. There was very little choice available and even basic items were lacking. There were only two cold eggs available, no bread, and when we asked the staff to bring more food, it took a long time. When we asked for plates and other basic items, the staff member appeared irritated and annoyed rather than helpful. The entrance to the hotel looks impressive, but unfortunately the breakfast area and overall service did not match that first impression. There were no fresh bakery items, and the vegetarian options were placed amongst the non-vegetarian food, which was particularly disappointing. Overall, the experience fell far below what I expected from this hotel. I would not return or recommend it to others based on my experience. Given the number of issues we encountered, I would also like to request a refund or appropriate compensation for our stay.