Amazing experience with Vertus. Signage from the station and all around the area was great and was super easy to find the location. Front desk staff were super helpful and accommodating. Facilities and amenities provided were also above and beyond what was expected. Lounge and communal areas were a highlight.
訪客用戶
商務出差
舒適一室房
入住於2025年03月
2.0
評價於:2025年03月28日
New build so many things wrong with this place - tv issue, water issues, door issues & to top it all off customer service is poor upon informing them of these basic flaws & non responsive. Stay at nearby cove, Marriott else you will be likely be disappointed until they sort this out & no one needs these headaches for business travellers.
很好 位置不錯 附近有超市 離地鐵站很近 很方便。check in 自助很方便 and close to everywhere
匿名用戶
夫妻/情侶出遊
舒適一室房
入住於2026年09月
5.0
超讚
評價於:2026年09月29日
服務很熱情
匿名用戶
夫妻/情侶出遊
小一室房
入住於2025年07月
3.5
評價於:2025年09月28日
No ac. Good
訪客用戶
夫妻/情侶出遊
小一室房
入住於2025年04月
5.0
超讚
評價於:2025年04月29日
Clean and very convenient
匿名用戶
好友出遊
舒適一室房
入住於2026年10月
3.2
評價於:2026年10月21日
Pros:
* Excellent location – just a 5-minute walk from Canary Wharf Station via the Jubilee Line.
* The surrounding area feels very safe, with a pleasant neighbourhood and community atmosphere.
Areas for Improvement:
* Fire alarm incident: One morning at around 7:00 am, the fire alarm suddenly went off, and my companion and I had to evacuate the building. Firefighters arrived and left shortly afterwards, and staff advised guests that it was safe to return to their rooms. However, no explanation was proactively provided. Only when another guest asked did a staff member briefly mention that the incident involved a toaster catching fire in a guest room. I believe the hotel should communicate more proactively and transparently with affected guests.
* Room amenities: There was no rubbish bin in the room apart from a very small one in the bathroom, making it inconvenient to dispose of everyday waste. Tissue paper was also not provided.
* Cleanliness of communal areas: In the top-floor communal area, where complimentary coffee and hot water are available, the sink was filled with used cups that had not been cleared or washed. There were also numerous small flies around the area, which raised hygiene concerns. Housekeeping and cleanliness standards should be improved.
Overall: A great location in a safe and pleasant neighbourhood, but there is room for improvement in guest communication, basic room amenities and hygiene standards.
Amazing experience with Vertus. Signage from the station and all around the area was great and was super easy to find the location. Front desk staff were super helpful and accommodating. Facilities and amenities provided were also above and beyond what was expected. Lounge and communal areas were a highlight.
訪客用戶
商務出差 舒適一室房
入住於2025年03月
2.0
評價於:2025年03月28日
New build so many things wrong with this place - tv issue, water issues, door issues & to top it all off customer service is poor upon informing them of these basic flaws & non responsive. Stay at nearby cove, Marriott else you will be likely be disappointed until they sort this out & no one needs these headaches for business travellers.
很好 位置不錯 附近有超市 離地鐵站很近 很方便。check in 自助很方便 and close to everywhere
匿名用戶
夫妻/情侶出遊 舒適一室房
入住於2026年09月
5.0
超讚
評價於:2026年09月29日
服務很熱情
匿名用戶
夫妻/情侶出遊 小一室房
入住於2025年07月
3.5
評價於:2025年09月28日
No ac. Good
訪客用戶
夫妻/情侶出遊 小一室房
入住於2025年04月
5.0
超讚
評價於:2025年04月29日
Clean and very convenient
匿名用戶
好友出遊 舒適一室房
入住於2026年10月
3.2
評價於:2026年10月21日
Pros:
* Excellent location – just a 5-minute walk from Canary Wharf Station via the Jubilee Line.
* The surrounding area feels very safe, with a pleasant neighbourhood and community atmosphere.
Areas for Improvement:
* Fire alarm incident: One morning at around 7:00 am, the fire alarm suddenly went off, and my companion and I had to evacuate the building. Firefighters arrived and left shortly afterwards, and staff advised guests that it was safe to return to their rooms. However, no explanation was proactively provided. Only when another guest asked did a staff member briefly mention that the incident involved a toaster catching fire in a guest room. I believe the hotel should communicate more proactively and transparently with affected guests.
* Room amenities: There was no rubbish bin in the room apart from a very small one in the bathroom, making it inconvenient to dispose of everyday waste. Tissue paper was also not provided.
* Cleanliness of communal areas: In the top-floor communal area, where complimentary coffee and hot water are available, the sink was filled with used cups that had not been cleared or washed. There were also numerous small flies around the area, which raised hygiene concerns. Housekeeping and cleanliness standards should be improved.
Overall: A great location in a safe and pleasant neighbourhood, but there is room for improvement in guest communication, basic room amenities and hygiene standards.
訪客用戶
家庭出遊
小一室房
入住於2026年06月
訪客用戶
獨自出遊
小一室房
入住於2025年04月
訪客用戶
商務出差
舒適一室房
入住於2025年03月
訪客用戶
家庭出遊
舒適一室房
入住於2025年07月
匿名用戶
家庭出遊
小一室房
入住於2025年05月
訪客用戶
夫妻/情侶出遊
小一室房
入住於2025年03月
匿名用戶
夫妻/情侶出遊
舒適一室房
入住於2026年09月
匿名用戶
夫妻/情侶出遊
小一室房
入住於2025年07月
訪客用戶
夫妻/情侶出遊
小一室房
入住於2025年04月
匿名用戶
好友出遊
舒適一室房
入住於2026年10月
訪客用戶
家庭出遊 小一室房
入住於2026年06月
訪客用戶
獨自出遊 小一室房
入住於2025年04月
訪客用戶
商務出差 舒適一室房
入住於2025年03月
訪客用戶
家庭出遊 舒適一室房
入住於2025年07月
匿名用戶
家庭出遊 小一室房
入住於2025年05月
訪客用戶
夫妻/情侶出遊 小一室房
入住於2025年03月
匿名用戶
夫妻/情侶出遊 舒適一室房
入住於2026年09月
匿名用戶
夫妻/情侶出遊 小一室房
入住於2025年07月
訪客用戶
夫妻/情侶出遊 小一室房
入住於2025年04月
匿名用戶
好友出遊 舒適一室房
入住於2026年10月