倫敦半島酒店 (The Peninsula London)

酒店位置非常好，定的公園景觀房…景色很棒，但是隔音實在太差了，我們向前台提出換房，酒店明明有飯我們等了2個多小時…非常想不通，效率為什麼這麼低。

房間整體非常好，乾淨，空間大。設施齊全，minibar 打印機也有，全部都是智能控制，衹需一個平板都搞定了，酒店也有免費送兩英里沒的服務，全部都是豪車

服務非常方便，尤其通過內部軟件與酒店溝通很便捷，比如洗衣的提交和接收，相比其他酒店更高效簡易。在房就餐也特別方便，甚至好過在樓下餐廳的體驗。正好趕上大年初一的舞獅表演，很有意思。

設施：很完備，泳池非常不錯，裝修豪華精緻，很滿意 衞生：衞生情況可以，符合酒店水準 環境：有時候大堂會有外面買可麗餅的人進來，掉一地餅渣。不過除了這個環境真不錯 服務：很有禮貌，得知我晚上的飛機特意調到6點退房

非常棒的酒店：房間寬敞裝修奢華👍服務熱情周到，下午茶好吃😋環境美…….此次倫敦行最滿意的酒店👍👍

地理位置優越，就在海德公園對面，到白金漢宮不到5分鐘路程，往Harrods百貨亦只需7分鐘時間，床褥舒適，房間間隔一流，服務細心，確實度假之選。

The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us. During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it. The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean. I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance. During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula. Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights. 首先我想Peninsula Hotel，在全世界都是我們的另外一個家 ，這次再回來覺得很棒，上一次入住的時候酒店的前廳經理負責人為我們提供了非常好的服務，這讓我們記憶深刻。我們這次還使用了禮賓部的郵寄服務，他們非常專業非常有耐心，第一時間幫我們解決了問題。在我們入住以及退房時候一共有4位禮賓部酒店同事幫助了我們，我的女兒感到很感激分別給了他們每位10英鎊的小費，他們值得收到。酒店中餐廳也沒非常好，工作人員非常熱情，他們為自己在那裡工作感到榮耀，這是非常不錯的工作氛圍.(酒店中餐廳同事Mr J 很用心查看了我女兒以前入住記錄喜好，非常細心，在我們當天用餐沒有點甜品的情況下，在我們離開餐廳後，讓廚師準備了一份我女兒喜歡的水果送到房間，很用心）值得一提的是客房的衛生也做的非常乾淨。這裡想和你們分享下，我們其實一直都是Peninsula Hotel下午茶的愛好者，從你們酒店開業至今我們在那裡享用了很多次下午茶，以及早餐，但是我想她們可能太忙碌了，下午茶時間客人很多，服務人員不足夠及時服務，總是要等待很久，早餐時間，有出現過點犯錯誤，以及視頻不新鮮，在最近一次早餐我點了水果碗，藍莓是發黴的，草莓是腐爛的，一位金髮白皮膚漂亮Ms，在發現問題後，她沒有表達歉意，只是說我們不收這個水果碗的費用。我只是微笑沒有再說其他的，我想對於Peninsula來說好的服務是最值得關心和在意的問題。相比入住The Emory，Maybourne Hotel ，她們全體工作人員的熱情和關懷，真的很值得認可。希望Peninsula 越來越好 。

設施：倫敦最新的奢牌酒店，毫無疑問的半島 衞生：沒啥好説的 環境：海德公園旁邊，地理位置絕佳 服務：標準的半島服務，讓人感覺親切，優秀

入住酒店，感受了應有的禮貌和親切，硬件設施和清潔衞生也符合要求，但最後離店後的郵件結賬單有點出乎意料，扣除了並不是我們消費的項目。之前有申訴郵件反饋給酒店，雖然最後退了款，還是留下了非常不好的印象。之前客人消費的小冰箱飲料和零食，沒有及時記賬和補充，把賬單記在了下一位客人賬上。管理如此混亂，和酒店層級完全不符，敗了之前對半島的一貫好感。 希望酒店加強管理，才能留住客人。

房間非常大，風景很好，服務賓至如歸，符合我的所有要求。位置超級方便，旁邊走路就到哈羅德百貨。下次還會來入住。