Overall Experience:
This hotel offers exceptionally thoughtful service. Every staff member, from the front desk to those in the restaurant and bar, is incredibly patient and attentive. A highlight was when we got lost in Livingston at night due to unfamiliarity with the area. The front desk staff went above and beyond by driving to the bus stop to pick us up—we were truly touched by their kindness!
Areas for Improvement:
The main drawback is the hotel’s location, which isn’t easy to find. While driving makes access much simpler, the nearest bus stop is about a 10-minute walk away, requiring a route through a bridge tunnel (avoiding the main road). This makes transportation less convenient for non-drivers.
Despite the location challenge, the outstanding service makes this hotel worth considering for those seeking warmth and hospitality.
If not for its location near Livingston Designer Outlet, we wouldn't have stayed here. The hotel badly needs a major renovation. The carpet is musky, the wash basin was stained & rusty & I don't remember when was the last time we saw a black rubber, chained stopper! There was more water coming out of the tub tap than the shower! There was no aircon, so we used the creaky, rumbling desk fan to circulate the air.
Horrible, horrible experience!
Overall Experience:
This hotel offers exceptionally thoughtful service. Every staff member, from the front desk to those in the restaurant and bar, is incredibly patient and attentive. A highlight was when we got lost in Livingston at night due to unfamiliarity with the area. The front desk staff went above and beyond by driving to the bus stop to pick us up—we were truly touched by their kindness!
Areas for Improvement:
The main drawback is the hotel’s location, which isn’t easy to find. While driving makes access much simpler, the nearest bus stop is about a 10-minute walk away, requiring a route through a bridge tunnel (avoiding the main road). This makes transportation less convenient for non-drivers.
Despite the location challenge, the outstanding service makes this hotel worth considering for those seeking warmth and hospitality.
If not for its location near Livingston Designer Outlet, we wouldn't have stayed here. The hotel badly needs a major renovation. The carpet is musky, the wash basin was stained & rusty & I don't remember when was the last time we saw a black rubber, chained stopper! There was more water coming out of the tub tap than the shower! There was no aircon, so we used the creaky, rumbling desk fan to circulate the air.
Horrible, horrible experience!
訪客用戶
夫妻/情侶出遊
經典雙人床房
入住於2025年08月
訪客用戶
好友出遊
經典房,2張單人床
入住於2025年05月
訪客用戶
家庭出遊
經典雙人床房
入住於2025年04月
訪客用戶
好友出遊
經典房,2張單人床
入住於2025年10月
SamanthaLow
家庭出遊
典雅家庭間
入住於2025年09月
jinhui cheng
好友出遊
經典雙人床房
入住於2025年02月
Zongaizijizheteng
家庭出遊
典雅家庭間
入住於2024年08月
訪客用戶
商務出差
經典房,2張單人床
入住於2025年09月
訪客用戶
夫妻/情侶出遊
經典雙人床房
入住於2025年09月
Ruthu
家庭出遊
經典家庭房(2位成人、1孩童)
入住於2025年02月
訪客用戶
夫妻/情侶出遊 經典雙人床房
入住於2025年08月
訪客用戶
好友出遊 經典房,2張單人床
入住於2025年05月
訪客用戶
家庭出遊 經典雙人床房
入住於2025年04月
訪客用戶
好友出遊 經典房,2張單人床
入住於2025年10月
SamanthaLow
家庭出遊 典雅家庭間
入住於2025年09月
jinhui cheng
好友出遊 經典雙人床房
入住於2025年02月
Zongaizijizheteng
家庭出遊 典雅家庭間
入住於2024年08月
訪客用戶
商務出差 經典房,2張單人床
入住於2025年09月
訪客用戶
夫妻/情侶出遊 經典雙人床房
入住於2025年09月
Ruthu
家庭出遊 經典家庭房(2位成人、1孩童)
入住於2025年02月