HF費尼克斯花園酒店 (HF Fenix Garden)

整體還可以，位置不錯方便，免費寄存行李，很安全，服務員態度也很好，感覺假期還是漲價了，以後要提前訂酒店

非常不錯的酒店，就是停車費太貴了，17歐，心疼。

離地鐵站和公園都很近 出行很方便 酒店基礎早餐 乾淨衞生

訂錯酒店，hf本身不錯，可惜定成了hf garden

地理位置不錯，去自由大道逛街以及去英國宮都挺方便的 前台服務不錯，早上還幫忙叫車去車站 房間整體比較小，類似於漢庭水準 衞生間尤其小，淋浴室的門推拉很困難，淋浴室小到轉身都難，最要命的是水龍頭的水溫，不動它都忽冷忽熱，稍微一調整要麼巨燙要麼就很冷，設施老舊

酒店地理位置特別好，在市中心大公園的邊上，周圍都是大型酒店，聖誕期間很多裝飾燈在周圍的道路上，公園裡麵，很漂亮。

房間整潔，服務周到

We stayed here for 3 nights for vacation, below are our experience and reviews. Cons: 1. Complimentary Water (only 2 during entire stay): • Complimentary water is only provided on the first day, but this was not communicated at check-in. • The vending machine water is overpriced (4.5x supermarket price). • Clear instructions at check-in would allow guests to plan ahead and buy water elsewhere. 2. Reception Service: • No guidance on how to call the front desk from the room,resulted in us going down to reception for assistance. • Unprofessional receptionist behavior: • A receptionist prioritized personal conversations with other guests over assisting me, even after noticing I needed help. • My query took less than a minute but was delayed unnecessarily, leaving me frustrated and disappointed. 3. Housekeeping Issue: • Despite placing a “Do Not Disturb” sign on the door, housekeeping knocked repeatedly and did not respond when asked who was there. • The door lacked a peephole, which raised safety concerns as we couldn’t verify who was outside. 4. Taxi Drop-off: • The hotel’s entrance is on a ramp near a traffic light, making it difficult for taxi to stop directly in front of the door. • Guests with heavy luggage may find it inconvenient as taxis often park farther away. Some Pros: • Excellent location near a park with a charming Christmas market. • Safe area with plenty of nearby restaurants and supermarkets, making it very convenient. • Decent-sized rooms with ample space and a large desk for working. • Good breakfast options.

Excellent location to metro, buses, and restaurants. The room is very clean and with lots of storage space. Staff are friendly and willing to help. They will arrange airport transfer for you if needed. We also enjoy their breakfast very much. I would highly recommend this hotel for those who will visit Lisbon.

Short stay at this place where last minute we are ask to move to another place without any notice. We try to understand but due to language barrier we don’t understand at all. We ask for compensation but was refused by the hotel. Anyway thanks to 訂房網站 help and support