My name is laurance Lee, Around 5:50 PM on March 24th, I was waiting to check in. There were a man and a woman at the reception desk. While I was waiting, the woman told me to go to the VIP check-in room. When I entered the small room, the man inside was talking to someone, so I waited. However, he impatiently asked me why I was there. When I explained that the receptionist had sent me, he asked if I was a VIP. When I said no, he told me to go back outside and wait.
So, I went back out and continued waiting. A few minutes later, he came out and, once again in an unfriendly manner, told me to come in so he could check me in. I refused. The woman who had initially sent me to that room saw me waiting in line again but left for her break.
While checking in with the man, I mentioned the situation, but instead of apologizing, he simply said that the other person must have been busy. The service I received was worse than that of a motel reception. Mistakes can happen while working, but there were several opportunities to handle them properly. However, they failed to recover from their mistakes.
The first woman left without taking responsibility for what she had said. The VIP check-in staff member had a chance to make up for the initial mistake by apologizing and assisting me when he came out of the room, but he failed to do so. The receptionist, although not directly responsible, could have at least apologized on behalf of his colleague.
Overall, the way the hotel staff handled the situation was very disappointing.
訪客用戶
獨自出遊
入住於2025年01月
4.5
很好
評價於:2025年01月26日
Consistent room service, quite convenient going around town. Tight security.Typically lack of amenities but i guess it’s just overall in US, no slippers no toothbrush, no water provided. However many food outlets opposite the hotel, had good ramen at Tomi’s ramen,4 mins walk.
My name is laurance Lee, Around 5:50 PM on March 24th, I was waiting to check in. There were a man and a woman at the reception desk. While I was waiting, the woman told me to go to the VIP check-in room. When I entered the small room, the man inside was talking to someone, so I waited. However, he impatiently asked me why I was there. When I explained that the receptionist had sent me, he asked if I was a VIP. When I said no, he told me to go back outside and wait.
So, I went back out and continued waiting. A few minutes later, he came out and, once again in an unfriendly manner, told me to come in so he could check me in. I refused. The woman who had initially sent me to that room saw me waiting in line again but left for her break.
While checking in with the man, I mentioned the situation, but instead of apologizing, he simply said that the other person must have been busy. The service I received was worse than that of a motel reception. Mistakes can happen while working, but there were several opportunities to handle them properly. However, they failed to recover from their mistakes.
The first woman left without taking responsibility for what she had said. The VIP check-in staff member had a chance to make up for the initial mistake by apologizing and assisting me when he came out of the room, but he failed to do so. The receptionist, although not directly responsible, could have at least apologized on behalf of his colleague.
Overall, the way the hotel staff handled the situation was very disappointing.
訪客用戶
獨自出遊
入住於2025年01月
4.5
很好
評價於:2025年01月26日
Consistent room service, quite convenient going around town. Tight security.Typically lack of amenities but i guess it’s just overall in US, no slippers no toothbrush, no water provided. However many food outlets opposite the hotel, had good ramen at Tomi’s ramen,4 mins walk.
Azshanwa
家庭出遊
尊貴房-2張大床
入住於2025年10月
_WeChat268667****
商務出差
尊貴特大床房
入住於2025年08月
River man
好友出遊
尊貴房-2張大床
入住於2025年10月
匿名用戶
家庭出遊
尊貴房-2張大床
入住於2025年03月
訪客用戶
獨自出遊
入住於2025年01月
Mr.F.U
商務出差
尊貴特大床房
入住於2025年10月
M289171****
好友出遊
入住於2025年09月
訪客用戶
夫妻/情侶出遊
入住於2025年10月
_WeChat293673****
商務出差
尊貴房-2張大床
入住於2025年01月
訪客用戶
夫妻/情侶出遊
入住於2025年10月
Azshanwa
家庭出遊 尊貴房-2張大床
入住於2025年10月
_WeChat268667****
商務出差 尊貴特大床房
入住於2025年08月
River man
好友出遊 尊貴房-2張大床
入住於2025年10月
匿名用戶
家庭出遊 尊貴房-2張大床
入住於2025年03月
訪客用戶
獨自出遊
入住於2025年01月
Mr.F.U
商務出差 尊貴特大床房
入住於2025年10月
M289171****
好友出遊
入住於2025年09月
訪客用戶
夫妻/情侶出遊
入住於2025年10月
_WeChat293673****
商務出差 尊貴房-2張大床
入住於2025年01月
訪客用戶
夫妻/情侶出遊
入住於2025年10月