We had to change rooms twice. The first room, number 314, was dirty, so we were moved to room 300A, which was slightly cleaner. However, the bathroom in this room was clogged, and after taking a shower the water did not drain properly.
Therefore, I kindly request a refund of half the room rental fee. If this matter is not resolved, I will have no choice but to escalate the complaint to the Tourism Authority.
匿名用戶
家庭出遊
豪華三人間
入住於2025年10月
4.2
很好
評價於:2025年10月07日
Good location next to beach. Big swimming pools for both adults and children. Breakfast is good. Stayed many times but this time, my son and me were bitten by bed bugs. Also our bedsheets has sands on it. Nevertheless friendly staffs.
匿名用戶
夫妻/情侶出遊
花園木屋特大床
入住於2025年08月
4.0
評價於:2025年08月26日
This is my second time booking this hotel. This time, I chose the Garden Chalet King. The room is spacious, but the bathroom is smaller compared to the Beach Chalet. In the Beach Chalet, the sink, shower, and toilet are all inside the bathroom. For the Garden Chalet, the sink is placed outside, right next to the entrance.
The chalet has a balcony facing a pond, which could have been a nice feature. Unfortunately, it wasn’t well maintained and was covered in lizard droppings. Even inside the room, I found ants and baby cockroaches. The room felt dusty and poorly maintained.
Despite the condition of the room, the environment is still pleasant. It’s walking distance to the beach, with plenty of food options nearby. The town is also not too far if you want to explore.
匿名用戶
家庭出遊
豪華特大床房
入住於2025年08月
2.7
評價於:2025年08月26日
Great Location, But Cleanliness and Maintenance Need Urgent Attention
I recently stayed at Adena Beach Resort, located at Balok Beach, right next to Swiss Garden. The resort has a promising location with easy access to the beach, but unfortunately, the overall experience was disappointing.
The room view was okay, but it was distracting and filthy due to a large amount of bird faeces on the balcony, which made it hard to enjoy the scenery. Additionally, the toilet and sink were clogged, which was very inconvenient and unhygienic.
The swimming pool was not very clean, and the beach had strong waves, making it unsuitable for swimming, especially for families with children.
On a slightly positive note, the breakfast spread was acceptable, with a decent variety of items.
Overall, while the resort has potential due to its location, serious improvements are needed in cleanliness and maintenance to ensure a comfortable and enjoyable stay.
匿名用戶
夫妻/情侶出遊
海灘小屋
入住於2025年08月
2.7
評價於:2025年08月27日
Pros:
Fast check-in & check-out.
Friendly front desk.
Free and reliable wifi strength
Got a working refrigerator & adjustable air conditions.
Breakfast buffet: not much choices but all come with tasty taste.
Long and sandy beaches but lack of cleanliness.
Cons:
Very small and dirty lobby.
Very small room and bathroom.
Need to place RM100 as deposit.
Free but uncovered parking.
No soap and body lotion were provided.
Do not provide additional key cards.
Very limited tv channels.
No bidet.
Clogged sink.
Faulty safe box.
Tea and coffeee sachets was not replenished.
Very small swimming pool.
匿名用戶
商務出差
高級雙床房
入住於2025年08月
3.7
評價於:2025年08月22日
Such a great experience stayed here for 3D2N. Love the ambiance of the resort.
Very peaceful and relaxing. The resort itself had their own private beach which is great.
At night also had live band performance.
Little to improve is the shower gel provide extra.
No toothbrush provided
Shower & toilet room small.
Overall, I love stayed here. Will come again soon!
We had to change rooms twice. The first room, number 314, was dirty, so we were moved to room 300A, which was slightly cleaner. However, the bathroom in this room was clogged, and after taking a shower the water did not drain properly.
Therefore, I kindly request a refund of half the room rental fee. If this matter is not resolved, I will have no choice but to escalate the complaint to the Tourism Authority.
匿名用戶
家庭出遊 豪華三人間
入住於2025年10月
4.2
很好
評價於:2025年10月07日
Good location next to beach. Big swimming pools for both adults and children. Breakfast is good. Stayed many times but this time, my son and me were bitten by bed bugs. Also our bedsheets has sands on it. Nevertheless friendly staffs.
匿名用戶
夫妻/情侶出遊 花園木屋特大床
入住於2025年08月
4.0
評價於:2025年08月26日
This is my second time booking this hotel. This time, I chose the Garden Chalet King. The room is spacious, but the bathroom is smaller compared to the Beach Chalet. In the Beach Chalet, the sink, shower, and toilet are all inside the bathroom. For the Garden Chalet, the sink is placed outside, right next to the entrance.
The chalet has a balcony facing a pond, which could have been a nice feature. Unfortunately, it wasn’t well maintained and was covered in lizard droppings. Even inside the room, I found ants and baby cockroaches. The room felt dusty and poorly maintained.
Despite the condition of the room, the environment is still pleasant. It’s walking distance to the beach, with plenty of food options nearby. The town is also not too far if you want to explore.
匿名用戶
家庭出遊 豪華特大床房
入住於2025年08月
2.7
評價於:2025年08月26日
Great Location, But Cleanliness and Maintenance Need Urgent Attention
I recently stayed at Adena Beach Resort, located at Balok Beach, right next to Swiss Garden. The resort has a promising location with easy access to the beach, but unfortunately, the overall experience was disappointing.
The room view was okay, but it was distracting and filthy due to a large amount of bird faeces on the balcony, which made it hard to enjoy the scenery. Additionally, the toilet and sink were clogged, which was very inconvenient and unhygienic.
The swimming pool was not very clean, and the beach had strong waves, making it unsuitable for swimming, especially for families with children.
On a slightly positive note, the breakfast spread was acceptable, with a decent variety of items.
Overall, while the resort has potential due to its location, serious improvements are needed in cleanliness and maintenance to ensure a comfortable and enjoyable stay.
匿名用戶
夫妻/情侶出遊 海灘小屋
入住於2025年08月
2.7
評價於:2025年08月27日
Pros:
Fast check-in & check-out.
Friendly front desk.
Free and reliable wifi strength
Got a working refrigerator & adjustable air conditions.
Breakfast buffet: not much choices but all come with tasty taste.
Long and sandy beaches but lack of cleanliness.
Cons:
Very small and dirty lobby.
Very small room and bathroom.
Need to place RM100 as deposit.
Free but uncovered parking.
No soap and body lotion were provided.
Do not provide additional key cards.
Very limited tv channels.
No bidet.
Clogged sink.
Faulty safe box.
Tea and coffeee sachets was not replenished.
Very small swimming pool.
匿名用戶
商務出差 高級雙床房
入住於2025年08月
3.7
評價於:2025年08月22日
Such a great experience stayed here for 3D2N. Love the ambiance of the resort.
Very peaceful and relaxing. The resort itself had their own private beach which is great.
At night also had live band performance.
Little to improve is the shower gel provide extra.
No toothbrush provided
Shower & toilet room small.
Overall, I love stayed here. Will come again soon!
訪客用戶
家庭出遊
豪華三人間
入住於2026年07月
匿名用戶
好友出遊
高級雙床房
入住於2026年06月
匿名用戶
商務出差
高級雙床房
入住於2026年07月
匿名用戶
家庭出遊
豪華三人間
入住於2025年09月
匿名用戶
家庭出遊
豪華三人間
入住於2025年10月
匿名用戶
夫妻/情侶出遊
花園木屋特大床
入住於2025年08月
匿名用戶
家庭出遊
豪華特大床房
入住於2025年08月
匿名用戶
夫妻/情侶出遊
海灘小屋
入住於2025年08月
匿名用戶
商務出差
高級雙床房
入住於2025年08月
匿名用戶
家庭出遊
家庭花園小屋
入住於2025年07月
訪客用戶
家庭出遊 豪華三人間
入住於2026年07月
匿名用戶
好友出遊 高級雙床房
入住於2026年06月
匿名用戶
商務出差 高級雙床房
入住於2026年07月
匿名用戶
家庭出遊 豪華三人間
入住於2025年09月
匿名用戶
家庭出遊 豪華三人間
入住於2025年10月
匿名用戶
夫妻/情侶出遊 花園木屋特大床
入住於2025年08月
匿名用戶
家庭出遊 豪華特大床房
入住於2025年08月
匿名用戶
夫妻/情侶出遊 海灘小屋
入住於2025年08月
匿名用戶
商務出差 高級雙床房
入住於2025年08月
匿名用戶
家庭出遊 家庭花園小屋
入住於2025年07月