極其糟糕的住宿體驗,服務和衞生令人作嘔!
我們這次一共預訂了3間房,體驗差到極點:
1- 服務態度極其惡劣:辦理入住時夜班的女客服全程黑臉,態度冷漠,對我們的問題愛理不理。房間的內線電話(Intercom)也是壞的,聲音嘈雜完全聽不清。
2- 衞生狀況極差,嚴重安全隱患:床單和被套根本沒有更換!枕套上不僅有明顯的汙漬,還散發著濃重的頭油臭味。更可怕的是,我們同行住3間房的人,所有人睡完後都覺得皮膚髮癢!
3- 設施故障且客服態度惡劣:房間的吹風機完全壞了,給2歲的小男孩吹頭髮不到1分鐘就斷電罷工。打電話給前台要求更換,當晚的值班客服不僅不積極解決,反而一而再、再而三地質問和懷疑我們:“真的不到1分鐘就不能用?”這種服務態度簡直令人憤怒!
4- 隔音極差:房間毫無隔音可言,大半夜馬路上的摩託車和汽車轟鳴聲清晰可見,甚至還能聽到附近酒吧傳來的巨大歌聲,根本無法入睡。
絕對不會再來,強烈建議大家避雷!
Horrible Experience! Awful Service and Disgusting Hygiene!
We booked 3 rooms in total, and it was an absolute nightmare.
1- Extremely Rude Staff: The female receptionist on duty during our night check-in was incredibly unfriendly, with a long face and a dismissive attitude toward our questions. The room intercom was also broken and filled with static, making communication impossible.
2- Terrible Hygiene & Unwashed Bedding: The bedsheets and duvet covers were clearly not changed. The pillowcases had visible stains and smelled strongly of hair oil/sweat. Disgustingly, everyone staying in all 3 of our booked rooms experienced severe skin itchiness after sleeping in the beds!
3- Broken Amenities & Terrible Customer Service: The hairdryer was completely defective. While drying a 2-year-old toddler's hair, it stopped working in less than a minute. We called the front desk for a replacement, but the night staff repeatedly questioned and doubted us, asking, "Are you sure it didn't even last a minute?" The service attitude was utterly unacceptable.
4- Zero Soundproofing: The noise insulation was non-existent. Throughout the night, we could loudly hear motorbikes, cars passing by, and blasting music from a nearby bar. Sleeping was impossible.
Avoid this place at all costs! Will never return.
I had a pleasant stay at E Red Hotel, Kuantan. The location is great — right in the city centre, making it very convenient to get around and access nearby attractions and restaurants. The room was spacious and comfortable, which made for a relaxing stay.
However, there are a couple of areas that could be improved. The bathroom lock was broken during my stay, and the toiletries provided were quite basic, so it’s best to bring your own if you prefer more options.
Overall, it’s a good choice for a short stay in Kuantan, especially if you value a convenient location and a decent, comfortable room.
匿名用戶
夫妻/情侶出遊
豪華雙床房
入住於2025年10月
4.5
很好
評價於:2025年10月07日
A suitable place to stay in Ktn
Parking place available
Room is clean & spacious, with window
匿名用戶
夫妻/情侶出遊
豪華雙床房
入住於2025年09月
5.0
超讚
評價於:2025年09月16日
Hotel bersih dan selesa wpun dari luar nampak mcm bangunan lama, muslim friendly👍👍
極其糟糕的住宿體驗,服務和衞生令人作嘔!
我們這次一共預訂了3間房,體驗差到極點:
1- 服務態度極其惡劣:辦理入住時夜班的女客服全程黑臉,態度冷漠,對我們的問題愛理不理。房間的內線電話(Intercom)也是壞的,聲音嘈雜完全聽不清。
2- 衞生狀況極差,嚴重安全隱患:床單和被套根本沒有更換!枕套上不僅有明顯的汙漬,還散發著濃重的頭油臭味。更可怕的是,我們同行住3間房的人,所有人睡完後都覺得皮膚髮癢!
3- 設施故障且客服態度惡劣:房間的吹風機完全壞了,給2歲的小男孩吹頭髮不到1分鐘就斷電罷工。打電話給前台要求更換,當晚的值班客服不僅不積極解決,反而一而再、再而三地質問和懷疑我們:“真的不到1分鐘就不能用?”這種服務態度簡直令人憤怒!
4- 隔音極差:房間毫無隔音可言,大半夜馬路上的摩託車和汽車轟鳴聲清晰可見,甚至還能聽到附近酒吧傳來的巨大歌聲,根本無法入睡。
絕對不會再來,強烈建議大家避雷!
Horrible Experience! Awful Service and Disgusting Hygiene!
We booked 3 rooms in total, and it was an absolute nightmare.
1- Extremely Rude Staff: The female receptionist on duty during our night check-in was incredibly unfriendly, with a long face and a dismissive attitude toward our questions. The room intercom was also broken and filled with static, making communication impossible.
2- Terrible Hygiene & Unwashed Bedding: The bedsheets and duvet covers were clearly not changed. The pillowcases had visible stains and smelled strongly of hair oil/sweat. Disgustingly, everyone staying in all 3 of our booked rooms experienced severe skin itchiness after sleeping in the beds!
3- Broken Amenities & Terrible Customer Service: The hairdryer was completely defective. While drying a 2-year-old toddler's hair, it stopped working in less than a minute. We called the front desk for a replacement, but the night staff repeatedly questioned and doubted us, asking, "Are you sure it didn't even last a minute?" The service attitude was utterly unacceptable.
4- Zero Soundproofing: The noise insulation was non-existent. Throughout the night, we could loudly hear motorbikes, cars passing by, and blasting music from a nearby bar. Sleeping was impossible.
Avoid this place at all costs! Will never return.
I had a pleasant stay at E Red Hotel, Kuantan. The location is great — right in the city centre, making it very convenient to get around and access nearby attractions and restaurants. The room was spacious and comfortable, which made for a relaxing stay.
However, there are a couple of areas that could be improved. The bathroom lock was broken during my stay, and the toiletries provided were quite basic, so it’s best to bring your own if you prefer more options.
Overall, it’s a good choice for a short stay in Kuantan, especially if you value a convenient location and a decent, comfortable room.
匿名用戶
夫妻/情侶出遊 豪華雙床房
入住於2025年10月
4.5
很好
評價於:2025年10月07日
A suitable place to stay in Ktn
Parking place available
Room is clean & spacious, with window
匿名用戶
夫妻/情侶出遊 豪華雙床房
入住於2025年09月
5.0
超讚
評價於:2025年09月16日
Hotel bersih dan selesa wpun dari luar nampak mcm bangunan lama, muslim friendly👍👍
東方紅酒店
(E-Red Hotel Kuantan)附近飯店推薦
常見問題
東方紅酒店的入住和退房時間是什麼?
入住時間:15:00-24:00 退房時間:07:30-12:00
東方紅酒店是否提供早餐?
飯店不提供早餐。
東方紅酒店提供哪些設施及服務?
停車場
東方紅酒店附近有什麼熱門景點?
關丹188塔(約1.1公里),Mini Zoo Taman Teruntum(約3.8公里),直落尖不辣(約4.5公里)
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