Newly renovated hotel. Some inconveniences as the main lobby was closed but still fine.
Gym was not open yet when I was there so rather disappointed.
Breakfast variety is good but the food are not fantastic.
Nevertheless hotel staff service are excellent, make us feel comfortable.
**Disappointing Stay – Poor Cleanliness and Maintenance**
The room and hallway had a very unpleasant odor that was hard to ignore. The smell was persistent and made the stay uncomfortable. Additionally, the housekeeping service was inadequate—the room was not cleaned properly, and basic necessities were not replenished unless requested daily.
While the hotel’s location is convenient, the overall experience does not reflect a 4-star standard. Given the lack of cleanliness and poor service, the stay was not worth the price paid.
訪客用戶
商務出差
市景豪華房,配備一張特大床
入住於2025年07月
3.0
評價於:2025年07月24日
Stay 1 night for a business 訂房網站. Great location ! Walking distance to Jalan Alor where you can find lots of food & massage here. Downside, there is no lift from the car park to the lobby. As a 4 star hotel standard, amenities should be improved better. 1st, room doesn't have towels have ask from house keeping send to the room, 2nd, the pillow case not cleaned, 3rd the kettle is rusting
訪客用戶
商務出差
市景豪華房,配備兩張單人床
入住於2025年07月
5.0
超讚
評價於:2025年07月24日
I had a wonderful stay at Swiss Garden Bukit Bintang. The hotel is very comfortable and clean, with a cozy and well-maintained room. The toilet was spotless, and the overall ambiance made the stay truly enjoyable.
One of the best things about this hotel is its location — it's very close to shops, restaurants, and popular attractions. It's definitely a hotspot for tourists, making it a convenient place to stay whether you're in Kuala Lumpur for shopping, sightseeing, or food hunting.
The receptionist was extremely friendly and helpful throughout the stay, which made the experience even better. Breakfast was great with a good variety of food to choose from.
Overall, I highly recommend this hotel for anyone visiting Kuala Lumpur. You won’t be disappointed!
匿名用戶
夫妻/情侶出遊
市景豪華房,配備一張特大床
入住於2025年07月
5.0
超讚
評價於:2025年07月23日
Clean room and bedroom! The shampoo provided is really nice, love the peppermint smells. Had their bread buffet, not many choice but overall the food is nice and tasty. Will come for second stay.
Walking to Stadium Merdeka for concert, not a problem. Good!
AK777
商務出差
市景豪華房,配備一張特大床
入住於2025年07月
3.2
評價於:2025年07月28日
The staff was nice, but cleaning should be much better. I had to call housekeeping to replace bedsheets and towels as it was really dirty. Also the room itself looked like it's not cleaned properly: dust in the corners, some dirty spots.
The windows were very dirty too.
Also I'd booked the same room type as my colleagues, but got a room on the 4th floor, while they got 15th with great views.
訪客用戶
夫妻/情侶出遊
入住於2025年09月
4.5
很好
評價於:2025年09月24日
Newly renovated hotel. Some inconveniences as the main lobby was closed but still fine.
Gym was not open yet when I was there so rather disappointed.
Breakfast variety is good but the food are not fantastic.
Nevertheless hotel staff service are excellent, make us feel comfortable.
**Disappointing Stay – Poor Cleanliness and Maintenance**
The room and hallway had a very unpleasant odor that was hard to ignore. The smell was persistent and made the stay uncomfortable. Additionally, the housekeeping service was inadequate—the room was not cleaned properly, and basic necessities were not replenished unless requested daily.
While the hotel’s location is convenient, the overall experience does not reflect a 4-star standard. Given the lack of cleanliness and poor service, the stay was not worth the price paid.
訪客用戶
商務出差 市景豪華房,配備一張特大床
入住於2025年07月
3.0
評價於:2025年07月24日
Stay 1 night for a business 訂房網站. Great location ! Walking distance to Jalan Alor where you can find lots of food & massage here. Downside, there is no lift from the car park to the lobby. As a 4 star hotel standard, amenities should be improved better. 1st, room doesn't have towels have ask from house keeping send to the room, 2nd, the pillow case not cleaned, 3rd the kettle is rusting
訪客用戶
商務出差 市景豪華房,配備兩張單人床
入住於2025年07月
5.0
超讚
評價於:2025年07月24日
I had a wonderful stay at Swiss Garden Bukit Bintang. The hotel is very comfortable and clean, with a cozy and well-maintained room. The toilet was spotless, and the overall ambiance made the stay truly enjoyable.
One of the best things about this hotel is its location — it's very close to shops, restaurants, and popular attractions. It's definitely a hotspot for tourists, making it a convenient place to stay whether you're in Kuala Lumpur for shopping, sightseeing, or food hunting.
The receptionist was extremely friendly and helpful throughout the stay, which made the experience even better. Breakfast was great with a good variety of food to choose from.
Overall, I highly recommend this hotel for anyone visiting Kuala Lumpur. You won’t be disappointed!
匿名用戶
夫妻/情侶出遊 市景豪華房,配備一張特大床
入住於2025年07月
5.0
超讚
評價於:2025年07月23日
Clean room and bedroom! The shampoo provided is really nice, love the peppermint smells. Had their bread buffet, not many choice but overall the food is nice and tasty. Will come for second stay.
Walking to Stadium Merdeka for concert, not a problem. Good!
AK777
商務出差 市景豪華房,配備一張特大床
入住於2025年07月
3.2
評價於:2025年07月28日
The staff was nice, but cleaning should be much better. I had to call housekeeping to replace bedsheets and towels as it was really dirty. Also the room itself looked like it's not cleaned properly: dust in the corners, some dirty spots.
The windows were very dirty too.
Also I'd booked the same room type as my colleagues, but got a room on the 4th floor, while they got 15th with great views.
吉隆坡武吉免登美爵酒店
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