We had a very pleasant stay here. The staff were all very helpful and friendly. They also prepared lovely honeymoon decorations and even provided a slice of cake as per our request. The breakfast buffet offered a wide variety of choices. We truly appreciate the warm hospitality and excellent service from this hotel.
This stay remains excellent as my previous experience. However, I hope that the validation system for parking can be improved immediately for the comfort and convenience of all guests. In addition, a big thank you to the duty managers Ms Rathi Devi Subramaniam and Ms Siti Nazirah Razali for their willingness to accommodate my request via email. Credit is also given to Mr Faris / Fais who was on duty at the counter during the check-in process for his very good and courteous service and welcome. KULSI, I will definitely come back again and again.
訪客用戶
好友出遊
城景特大床房
入住於2025年10月
2.7
評價於:2025年10月09日
Always going to KUL and stay in Sheraton Imperial since 2019 but unfortunately too bed experience at this time.
Leaking on the floor and reported to reception and complained but no one help me!
訪客用戶
好友出遊
城景特大床房
入住於2025年08月
5.0
超讚
評價於:2025年08月26日
Great Stay in KL
I really enjoyed my time at the Sheraton Imperial KL. The rooms are big, comfy, and have nice city views. The pool area is a great spot to chill after exploring, and the breakfast buffet had loads of variety. Staff were super friendly and helpful too. Overall, a solid choice if you want comfort and good service in the city.
A Comfortable Stay with Minor Issues
Our check-in experience was fast and efficient, setting a positive tone for our stay. The room itself was beautiful, impeccably clean, and well-maintained throughout our visit. One notable highlight was the doormen - without exception, they were incredibly polite and welcoming every single time we encountered them.
We did encounter one issue with the room's outdated air conditioning system. Even after turning it off, the unit continued blowing cold air, leaving the room uncomfortably cold until the following day.
The breakfast buffet offered an extensive selection, though the restaurant seemed understaffed during peak hours. On multiple occasions, we waited 10-15 minutes for basic items like milk, fruit, bread, and cheese to be replenished. The juice station attendant appeared particularly overworked, while the omelette chef - though constantly busy - handled orders with impressive speed and skill.
Despite these operational hiccups, the hotel's strong service foundation (especially from the wonderful doormen) and well-kept facilities made for an overall pleasant stay.
We had a very pleasant stay here. The staff were all very helpful and friendly. They also prepared lovely honeymoon decorations and even provided a slice of cake as per our request. The breakfast buffet offered a wide variety of choices. We truly appreciate the warm hospitality and excellent service from this hotel.
This stay remains excellent as my previous experience. However, I hope that the validation system for parking can be improved immediately for the comfort and convenience of all guests. In addition, a big thank you to the duty managers Ms Rathi Devi Subramaniam and Ms Siti Nazirah Razali for their willingness to accommodate my request via email. Credit is also given to Mr Faris / Fais who was on duty at the counter during the check-in process for his very good and courteous service and welcome. KULSI, I will definitely come back again and again.
訪客用戶
好友出遊 城景特大床房
入住於2025年10月
2.7
評價於:2025年10月09日
Always going to KUL and stay in Sheraton Imperial since 2019 but unfortunately too bed experience at this time.
Leaking on the floor and reported to reception and complained but no one help me!
訪客用戶
好友出遊 城景特大床房
入住於2025年08月
5.0
超讚
評價於:2025年08月26日
Great Stay in KL
I really enjoyed my time at the Sheraton Imperial KL. The rooms are big, comfy, and have nice city views. The pool area is a great spot to chill after exploring, and the breakfast buffet had loads of variety. Staff were super friendly and helpful too. Overall, a solid choice if you want comfort and good service in the city.
A Comfortable Stay with Minor Issues
Our check-in experience was fast and efficient, setting a positive tone for our stay. The room itself was beautiful, impeccably clean, and well-maintained throughout our visit. One notable highlight was the doormen - without exception, they were incredibly polite and welcoming every single time we encountered them.
We did encounter one issue with the room's outdated air conditioning system. Even after turning it off, the unit continued blowing cold air, leaving the room uncomfortably cold until the following day.
The breakfast buffet offered an extensive selection, though the restaurant seemed understaffed during peak hours. On multiple occasions, we waited 10-15 minutes for basic items like milk, fruit, bread, and cheese to be replenished. The juice station attendant appeared particularly overworked, while the omelette chef - though constantly busy - handled orders with impressive speed and skill.
Despite these operational hiccups, the hotel's strong service foundation (especially from the wonderful doormen) and well-kept facilities made for an overall pleasant stay.
匿名用戶
商務出差
1室套房,特大床,城景
入住於2025年12月
訪客用戶
夫妻/情侶出遊
城景特大床房
入住於2025年10月
匿名用戶
商務出差
城景特大床房
入住於2025年10月
Family R
家庭出遊
1室套房,特大床,城景
入住於2025年07月
訪客用戶
好友出遊
城景特大床房
入住於2025年10月
訪客用戶
好友出遊
城景特大床房
入住於2025年08月
Congyousubing
夫妻/情侶出遊
城景特大床房
入住於2025年09月
travelishappiness
好友出遊
城景雙床房
入住於2025年09月
Stitch-
夫妻/情侶出遊
城景特大床房
入住於2025年08月
_WeChat54717****
夫妻/情侶出遊
城景特大床房
入住於2025年09月
匿名用戶
商務出差 1室套房,特大床,城景
入住於2025年12月
訪客用戶
夫妻/情侶出遊 城景特大床房
入住於2025年10月
匿名用戶
商務出差 城景特大床房
入住於2025年10月
Family R
家庭出遊 1室套房,特大床,城景
入住於2025年07月
訪客用戶
好友出遊 城景特大床房
入住於2025年10月
訪客用戶
好友出遊 城景特大床房
入住於2025年08月
Congyousubing
夫妻/情侶出遊 城景特大床房
入住於2025年09月
travelishappiness
好友出遊 城景雙床房
入住於2025年09月
Stitch-
夫妻/情侶出遊 城景特大床房
入住於2025年08月
_WeChat54717****
夫妻/情侶出遊 城景特大床房
入住於2025年09月