維亞五感公寓 (ViiA Residences by Five Senses)

設施：煮飯設施齊全，除了日常的還有微波爐和麵包機，成套的餐具，洗烘一體 衞生：非常差，地面有灰塵團，毛巾搭配也很用心：一個白的另一箇舊到發黃，床單拉開就能看到洗不掉的黃色圈圈和細小毛髮… 環境：交通非常便利，門口就是地鐵站和火車站。出門就是高端寫字樓和商圈，有連接橋通往商店，附近能吃到華陽和海角人；就是樓下有軌道交通會有一點吵；聲音敏感人士慎重； 服務：前台服務很好；其他服務沒有感受到，想通過訂房網站聯繫他們換毛巾或者房間也別指望了。

五星級體驗：城市中心的寧靜綠洲 這家酒店位於城市的心臟地帶，卻提供了一個寧靜的避風港。從我踏入大堂的那一刻起，便感受到了無微不至的關懷。前台人員彬彬有禮，微笑迎接每一位客人，讓人感到賓至如歸。 房間的裝飾既現代又舒適，每處細節都透露出精心設計。床鋪柔軟舒適，讓人一夜好眠。浴室設施齊全，備有高品質的洗浴用品，為我的洗漱體驗增添了幾分奢華感。 酒店的餐飲服務同樣令人印象深刻。早餐種類豐富，從新鮮的烘焙麵包到地道的本地美食，每一樣都讓人垂涎三尺。此外，酒店內的餐廳提供精緻的國際料理，無論是商務宴請還是家庭聚餐，都能找到合適的菜品。 最讓人難忘的是酒店的健身中心和游泳池。設施先進，環境優雅，讓我在忙碌的行程中也能保持身體活力。 總之，這家酒店不僅地理位置優越，而且服務品質上乘，是城市旅行的理想選擇。期待下次再來體驗更多美好。

非常好 洗衣液很香 乾淨

衞生：床單稍稍有些不那麼乾淨，作為公寓還算説得過去，但是有潔癖的小夥伴慎重 環境：環境很不錯，樓頂有游泳池，一樓有健身房，附近吃的地方也很多，兩站到KL車站，很方便

超方便，走去mid valley and the garden mall .. 容易找美食。

Disappointing Customer Service Despite High-Quality Facilities I recently stayed at Viia Residence, managed by Five Senses. While the physical facilities of the serviced apartment were of high quality, the customer service was severely lacking. My experience started on 6 March at 10:10 AM, when I arrived for check-in. Shockingly, the staff could not locate my reservation despite my providing a direct email confirmation from the hotel. After 45 minutes of waiting, they could still not resolve the issue. Even after calling their reservation team, no solution was offered. To make matters worse, I could not store my luggage at the property, forcing me to carry it to my business meetings. I requested the hotel contact me once they resolved the issue, but after 7 hours, I did not receive any update. Upon returning at 8 PM, I was again told there was no booking under my name. Another staff member managed to locate my reservation only after insisting further, finally allowing me to check-in. Following this frustrating experience, I sent two emails to the hotel's corporate email address (listed on their website and front desk name card), hoping for a response. To my disappointment, I never received a reply. I expected better training and professionalism from the staff for a high-end property. Unfortunately, my experience was far from what I would expect at this price point. While the facilities are well-maintained, the lack of customer service and communication has resulted in one of my worst hospitality experiences. I hope management takes this feedback seriously and improves their service standards. Would I stay here again? Not unless significant improvements are made to their customer service.

靠近KTM和LRT，但可以明顯聽到外面聲音，泳池很美

房間夠大，足夠一家三口出來住了，公寓式酒店就很有家的感覺，客廳也大，樓下就是地鐵站很方便，整體都挺好的，但是馬來西亞的外賣還是…體驗感0星😅 酒店的位置比較安靜，適合居住，我們下次應該還會考慮

不會再來，不給打掃，不給換浴巾，很早就退房，餐具很髒，衞生間不乾淨，床品一拍都是浮毛，沙發沒坐，因為太臟。 除了位置好，其它沒啥，但是這個價位旁邊還有別的酒店。

The check-in process was a mess. Starting off with a lazy security staff that doesn’t speak English at all, kept saying “I don’t know” to everything and blaming us for coming to Malaysia without knowing how to speak Malayu. The Check In involved a kiosk that dispenses the card, and it uses the “Confirmation Number” of the booking instead of the “Booking Number”. And turns out the card was not for the Room, but for the lift only. Then we had to wait for this check in staff that speaks English to check us in manually….. so why bother with the kiosk…. And that guy also is all over the place. He came out from somewhere in the back and was completely not ready to get any work done.