Received clear instructions for check in via whatsapp. But upon arrival, long queue and slow check in processing upon arrival. Close to an hour before we are done.
When we reach our apartment, we realised the apartment is not clean. There are cockroachs everywhere and the floor is sticky.
When we check with staff, they told us no rooms available and ask us to bear with it for a night and will call pest control tomorrow morning. They didn’t even offer us Baygon till i requested for it. It was readily available at their check in counter which tells me that this is not a once off issue.
And then later somehow, they managed to find rooms for us to change after i complain to Trip and requested to cancel my remaining nights and compensation.
匿名用戶
好友出遊
行政一臥室套房
入住於2025年09月
5.0
超讚
評價於:2025年09月26日
Accommodation very close to the city. Distance from accommodation only five minutes to Bukit Bintang.Price very reasonable and very satisfied.Highly recommended to stay here.
訪客用戶
家庭出遊
豪華特大床套房
入住於2025年08月
4.5
很好
評價於:2025年08月26日
Got a complimentary room upgrade, so no complaints there, though I was expecting a slightly better view. At least can see the top of KL Tower.
Location is very convenient, close to Bukit Bintang, with easy access to Grab and other e-hailing services to move around.
Parking is RM12 per night (until check-out time) with unlimited entry and exit during your stay, just remember not to lose your QR code.
One downside: I’m not a fan of the shower area design. There’s a stair-like step down which can be a falling hazard if you’re not careful. It’s also not very child- or elderly-friendly, even though there’s a handrail provided on the left side.
Important note: This is Swiss Garden Residence, which is different from the Swiss Garden Hotel located next door.
Received clear instructions for check in via whatsapp. But upon arrival, long queue and slow check in processing upon arrival. Close to an hour before we are done.
When we reach our apartment, we realised the apartment is not clean. There are cockroachs everywhere and the floor is sticky.
When we check with staff, they told us no rooms available and ask us to bear with it for a night and will call pest control tomorrow morning. They didn’t even offer us Baygon till i requested for it. It was readily available at their check in counter which tells me that this is not a once off issue.
And then later somehow, they managed to find rooms for us to change after i complain to Trip and requested to cancel my remaining nights and compensation.
匿名用戶
好友出遊 行政一臥室套房
入住於2025年09月
5.0
超讚
評價於:2025年09月26日
Accommodation very close to the city. Distance from accommodation only five minutes to Bukit Bintang.Price very reasonable and very satisfied.Highly recommended to stay here.
訪客用戶
家庭出遊 豪華特大床套房
入住於2025年08月
4.5
很好
評價於:2025年08月26日
Got a complimentary room upgrade, so no complaints there, though I was expecting a slightly better view. At least can see the top of KL Tower.
Location is very convenient, close to Bukit Bintang, with easy access to Grab and other e-hailing services to move around.
Parking is RM12 per night (until check-out time) with unlimited entry and exit during your stay, just remember not to lose your QR code.
One downside: I’m not a fan of the shower area design. There’s a stair-like step down which can be a falling hazard if you’re not careful. It’s also not very child- or elderly-friendly, even though there’s a handrail provided on the left side.
Important note: This is Swiss Garden Residence, which is different from the Swiss Garden Hotel located next door.
匿名用戶
家庭出遊
尊貴兩臥室套房
入住於2026年05月
訪客用戶
家庭出遊
尊貴兩臥室套房
入住於2026年02月
訪客用戶
其他
尊貴一臥室套房
入住於2026年02月
匿名用戶
家庭出遊
行政一臥室套房
入住於2026年03月
訪客用戶
獨自出遊
豪華特大床套房
入住於2026年01月
匿名用戶
家庭出遊
皇家三臥室套房
入住於2025年10月
匿名用戶
好友出遊
行政一臥室套房
入住於2025年09月
訪客用戶
家庭出遊
豪華特大床套房
入住於2025年08月
訪客用戶
商務出差
豪華雙床房
入住於2026年06月
匿名用戶
家庭出遊
尊貴兩臥室套房
入住於2025年10月
匿名用戶
家庭出遊 尊貴兩臥室套房
入住於2026年05月
訪客用戶
家庭出遊 尊貴兩臥室套房
入住於2026年02月
訪客用戶
其他 尊貴一臥室套房
入住於2026年02月
匿名用戶
家庭出遊 行政一臥室套房
入住於2026年03月
訪客用戶
獨自出遊 豪華特大床套房
入住於2026年01月
匿名用戶
家庭出遊 皇家三臥室套房
入住於2025年10月
匿名用戶
好友出遊 行政一臥室套房
入住於2025年09月
訪客用戶
家庭出遊 豪華特大床套房
入住於2025年08月
訪客用戶
商務出差 豪華雙床房
入住於2026年06月
匿名用戶
家庭出遊 尊貴兩臥室套房
入住於2025年10月