吉隆坡唐人街福朋喜來登酒店 (Four Points by Sheraton Kuala Lumpur, Chinatown)

首先我是成都人哈，以中國人的角度來寫評論希望能幫到後面來耍的國人。 我們房間在10樓。衞生方面，床單被套這些都是乾淨的，衞生間這些也沒有看到像髮絲啊這些的殘留物。隔音方面，除開門縫隙聽得到外面的聲音，房間本身以及窗戶的隔音還是很好的，晚上幾乎聽不到外面那些轟隆隆的飆車聲音。交通方面，出行方便，有地鐵站，走幾分鐘就到。然後grab打車也方便。吃方面，完全可以不訂早餐，樓下吃的很多，周邊便利店酒吧也多，可玩性還是可以。前台有中文服務，塑料英語也可以交流，直接給他們説不要聯通房即可。如果推薦分10分的話，7-8分

非常差的一次入住，中國人避坑。預訂了兩間標準雙床房，實際體驗與 Holiday Inn 國內假日酒店的標準差距很大，等同於七天和如家，是我們這次旅行住得最差的一家酒店。 1.最讓我無法接受的，是辦理入住時前台對中國遊客明顯不同的態度。給我們辦理入住的是一位微胖的印度裔女性前台。整個過程中不正眼看，基本都是斜視，臉上的輕視和不耐煩非常明顯。就在我們前面她給白人辦理入住時滿臉媚笑笑。可能是高種性的印度裔習慣了高人一等，當然白人除外…。訂單備註要求遠離電梯，然後給的房就在電梯旁邊……。對中國遊客的歧視，我親眼和親身經歷的兩種截然不同的服務態度。 2. 一間房有嚴重的衞生問題，充斥著非常濃烈、嗆人的香水味，甚至嗆得人咳嗽；還留著一張加床，看起來像上一批客人使用後沒有撤走。床鋪上的被褥有血漬。這已經不是酒店新舊的問題，而是最基本的衞生問題。另一間房則明顯發臭，衞生間也不乾淨。 3.房間不少設施損壞或維護不到位，吹風機功率小到幾乎無法正常使用。 4.另外預訂頁面明確標註提供中文前台服務，但實際入住期間，整家酒店我沒有遇到一個會説中文的工作人員，我看到的工作人員幾乎全部都是印度裔，中文服務實際並不存在。 5.我有照片記錄房間、未撤走的加床、正常床鋪上的血漬被褥、衞生間以及多處設施問題。我可以接受酒店舊一點、房間普通一點，但基本衞生和正常的服務態度不能沒有。 6.前台區別對待、房間異味、血漬床品、衞生差、設施維護差，無中文前台，這些問題集中出現在一次入住中，無法接受。最低評價，不會再住，也不推薦中國遊客入住。 附英文評價： Extremely Poor Stay — Chinese Travelers Should Avoid This Hotel We booked two Standard Twin Rooms, but the actual experience was far below the standard of Holiday Inn hotels we have stayed at in China. The overall quality was closer to budget hotel chains such as 7 Days Inn or Home Inn. This was the worst hotel we stayed at during our 訂房網站. 1. What I found most unacceptable was the clearly different attitude of the front-desk staff toward Chinese guests.The person who checked us in was a slightly overweight Indian female staff member. Throughout the process, she barely looked at us directly and mostly gave us sideways looks. Her facial expressions showed obvious impatience and contempt. Immediately before us, however, she had been all smiles and extremely friendly when checking in a white guest. The contrast was striking. Perhaps this sense of superiority has something to do with caste mentality — except, apparently, when dealing with white guests. As a Chinese traveler, I personally experienced this as discriminatory treatment. I witnessed the two completely different attitudes with my own eyes. 2. One of the rooms had serious hygiene problems.It was filled with an extremely strong, choking perfume smell, so intense that it actually made us cough. There was also an extra bed still left in the room, which looked as though it had not been removed after the previous guests. The bedding on the regular bed had visible blood stains. This is no longer a question of whether the hotel is old; it is a basic hygiene issue. The other room had a noticeable foul odor, and the bathroom was also dirty. 3. Many facilities in the rooms were damaged or poorly maintained.Even the hair dryer was so underpowered that it was barely usable. 4. The booking page clearly stated that Chinese-speaking front-desk service was available.In reality, during our entire stay, I did not encounter a single staff member who could speak Chinese. Almost all of the staff members I saw appeared to be Indian. The advertised Chinese-speaking service simply did not exist during our stay. 5. I have photos documenting the actual.conditions, including the extra bed that had not been removed, the blood-stained bedding on a regular bed, the dirty bathroom, and various poorly maintained facilities. I can accept an older hotel or a basic room, but basic hygiene and a reasonable level of courtesy toward guests are not optional. 6. Different treatment at the front desk,unpleasant room odors, blood-stained bedding, poor hygiene, poorly maintained facilities, and no Chinese-speaking front-desk service despite it being advertised — all of these problems occurred during a single stay. Completely unacceptable. Lowest possible rating. I will never stay here again, and I do not recommend this hotel to Chinese travelers.

6月和7月各來一次吉隆坡，都住的是福朋喜來登，上次是市中心喜來登，這次是唐人街喜來登。這次的酒店開業時間比較久一點，擔心會很舊，但是意外的是酒店維護的不錯，看著還是很新的樣子，自己會更喜歡唐人街喜來登，因為這裡比較接地氣一些，然後酒店前台在7樓，不得不説的是前台每天的飲料都很好喝，貌似每天不一樣，可惜我住了7天，衹來喝了3天的飲料，真該每天都來喝，集齊7彩龍珠。 但是，2個喜來登都有同樣的問題，床品竟然會有臟的、上次在市中心看到床單被腳踩過的印子，這次在唐人街喜來登又看到2個枕套上黑乎乎的印子，前台會中文的服務員態度很好，很快就幫換了枕頭。後來想想，大概2家喜來登用的都是同一家清洗公司，所以都會有相同的問題存在。 挨下來還是要説一下服務，第一，前台不是一直都有中文接待的，至於什麼時間點會有中文接待在也沒搞清楚，感覺很隨機，要碰運氣。然後房間衞生間的擦手小方巾衹有第一天主動提供了，後面連著幾天都沒有，去前台反應了，拿來了，後面幾天又沒有了，拖鞋也是一直不給換，浴室門口的地巾從來不換，甚至有一天洗臉枱上的餐巾紙用完了，也沒裝上新的。所以服務方面是需要酒店好好努力改進的

酒店位置很好，緊鄰茨廠街、鬼仔巷，網紅“何九茶店”正對面，周邊中餐館密集。離中央車站（KLS）2公里多，換乘機場快軌半小時到吉隆坡國際機場場，換乘KTM火車4個多小時到檳城（北海）。離國油雙子塔大約三公里。酒店設施比較新，前台在七樓，工作人員很友好，有人會中文。早餐在八樓，比較豐富。七樓有個酒吧，露台景色絕佳，也可以提供正餐，味道不錯。這是一家性價比非常高的酒店

衛生差、服務極低效！萬豪旗下最差體驗，絕不推薦！ 作為萬豪/喜來登旗下酒店，品質令人極度失望！每次進出電梯都要等很久，很擁擠的電梯⋯像去上班一樣 * 衛生惡劣： 浴室淋浴區角落有黑黑的汙漬，衛生完全不達標。 * 服務遺漏： 下午要耳塞答應補送，結果徹底被遺忘。 * 設施缺失： 22:00洗完澡發現房間沒有吹風機。 * 極度低效： 打電話催促多次，22:28送來的居然是四瓶水，依然沒有吹風機。 * 態度散漫： 整整等待44分鐘（22:46）才拿到吹風機，還是我自己出房門竟親眼看到他們所謂不懂英文的外國勞工邊拿吹風機邊玩手機走出電梯。 後勤有獨立電梯，讓客人濕著頭髮等近一小時完全是管理混亂、員工懶散。衛生差＋服務爛，大家請參考我的體驗。

地點十分方便，地鐵步行5分鐘便可到達酒店。房間設備亦充足，整體清潔衛生。 Checkin程序十分順暢，另外7樓有健身房及酒吧，酒吧價錢不貴。

大馬行最滿意的一家酒店，地點很方便，雖然沒有買早餐，但酒店對面就是著名的何九。結果在最後一天去機場的路上，司機姐姐在左邊的小街給我們説還有一家咖啡很出名，很遺憾沒吃到，下次再來。

在唐人街旁邊，地理位置非常好，對面就是何九茶餐廳。大堂在7樓，綠白的相間的裝飾，挺好看的。服務員溝通也還順暢，雖然英文咖喱味比重，我的英文也很爛，總算沒耽誤事兒，挺好的。房間雖然比較小，但也不錯，洗澡水龍頭也很好。房間沒拍，衹拍了兩張窗外的景色。

酒店在茨廠街邊上，走路幾分鐘可達，附近美食超多，去市中心打車10分鐘，斜對面的何九茶室值得排隊，配有泳池和健身房

酒店位置很好，雖然之前有擔心安全問題，入住下來還是令人放心的。房間安排令人滿意，窗外就是第二高樓的景色。之前郵件溝通入住時收到了歡迎卡片，非常細心～