Booked room type with 1queen bed + 1 single bed but actual room only 1 queen+sofa bed, wrong information, then we need to book another room, price also same with others property with 2 bedroom in same building, check in also manually need to collect key from mailbox, stay so many time in this building but this is my most terrible experience, not recommend (last picture is the room picture that I booked)
訪客用戶
獨自出遊
豪華套房
入住於2026年10月
3.5
評價於:2026年10月18日
Mixed experience – Great location, but terrible service, poor maintenance, and check-in hassle. The location of Millerz Square is great, and the room itself (outside of the bathroom) was decent and comfortable.
However, the host's management and service were very disappointing:
1. Check-In Hassle: Check-in was a major headache. No clear check-in guide was provided beforehand, leaving us completely lost, and the phone numbers listed were unreachable when we tried calling for help.
2. Hidden Deposit: Before releasing self-check-in details, they demanded an unlisted RM200 deposit via direct bank transfer, which was never mentioned in the booking terms.
3. Severe Ceiling Damage & Privacy Issue: The toilet ceiling had huge open holes and severe water damage. The host initially insisted on sending technicians in while my husband was away, completely ignoring his privacy concerns. Fortunately, they ended up not sending anyone during his stay, but forcing guests to deal with this stress was unacceptable.
Great location, but due to the poor communication, hidden deposit, and maintenance issues, I would advise caution when booking.
Booked room type with 1queen bed + 1 single bed but actual room only 1 queen+sofa bed, wrong information, then we need to book another room, price also same with others property with 2 bedroom in same building, check in also manually need to collect key from mailbox, stay so many time in this building but this is my most terrible experience, not recommend (last picture is the room picture that I booked)
訪客用戶
獨自出遊 豪華套房
入住於2026年10月
3.5
評價於:2026年10月18日
Mixed experience – Great location, but terrible service, poor maintenance, and check-in hassle. The location of Millerz Square is great, and the room itself (outside of the bathroom) was decent and comfortable.
However, the host's management and service were very disappointing:
1. Check-In Hassle: Check-in was a major headache. No clear check-in guide was provided beforehand, leaving us completely lost, and the phone numbers listed were unreachable when we tried calling for help.
2. Hidden Deposit: Before releasing self-check-in details, they demanded an unlisted RM200 deposit via direct bank transfer, which was never mentioned in the booking terms.
3. Severe Ceiling Damage & Privacy Issue: The toilet ceiling had huge open holes and severe water damage. The host initially insisted on sending technicians in while my husband was away, completely ignoring his privacy concerns. Fortunately, they ended up not sending anyone during his stay, but forcing guests to deal with this stress was unacceptable.
Great location, but due to the poor communication, hidden deposit, and maintenance issues, I would advise caution when booking.
匿名用戶
其他
豪華套房
入住於2026年10月
匿名用戶
家庭出遊
3人房
入住於2026年10月
訪客用戶
獨自出遊
豪華套房
入住於2026年10月
匿名用戶
其他 豪華套房
入住於2026年10月
匿名用戶
家庭出遊 3人房
入住於2026年10月
訪客用戶
獨自出遊 豪華套房
入住於2026年10月