這家酒店的服務簡直讓人無語到極點。我原本衹是想把一個房間訂兩天,結果不小心訂成了兩個房間一天。當我發現這個錯誤想要修改時,前台一開始還説能協調,但實際根本沒有任何幫助。我通過預訂平台聯繫他們酒店溝通,他們就是一副完全不願意配合的態度,死活不同意更改。更別提前台的服務態度差到讓人火冒三丈,根本沒有一點責任心和專業度。總之,這家酒店的處理方式讓我非常失望,簡直糟糕透頂。如果你不想自找麻煩,強烈建議繞開這家店。
The service at this hotel is absolutely ridiculous. I originally intended to book one room for two nights, but I accidentally booked two rooms for one night. When I realized the mistake and tried to get it corrected, the front desk initially said they could help coordinate, but in reality, they offered no real assistance. Even when I contacted them through the booking platform, the hotel just outright refused to make any changes. On top of that, the front desk staff had a terrible attitude, showing zero professionalism or responsibility. In short, this hotel’s handling of the situation was extremely disappointing and utterly awful. If you don’t want to deal with this kind of hassle, I strongly recommend avoiding this place.
SAHARAWARRIOR
家庭出遊
四臥室家庭套房
入住於2025年07月
1.0
評價於:2025年08月01日
Avoid (MapleHome) "M Vertica Premier Suites Kuala Lumpur", like the plague. Booked through 訂房網站 with a confirmed reservation in hand, I arrived after a 40-minute drive only to find their so-called service center shuttered before sundown. No staff, no access codes, no way in.
I waited for over two hours, desperately trying to contact anyone. staff, building security, even third-party management, only to be met with absolute radio silence. Not a single person showed up or offered any help. Calls were ignored until I threatened legal action. Only then did these scammers crawl out of the woodwork, asking me to wire a deposit like nothing had happened.
I refused and demanded a refund, which they dismissed without shame. 訂房網站 intervened, doing their best, but even they couldn’t wrangle a refund from this shady operation. Instead, I was offered Trip coins worth half my booking. Imagine wasting hours on your first night of vacation, stranded, frustrated, and rebooking elsewhere at your own cost.
This outfit is a disgrace, unprofessional, dishonest, and outright fraudulent. They deserve to be banned from every platform.
Impossible d évaluer la prestation car Je n ai pas pu retirer mes clés auprès de la réception qui était tout simplement fermé à notre arrivée , le propriétaire étant injoignable nous avons dû réserver un hotel en urgence.
3 heures plus tard le propriétaire nous invitait à venir retirer nos clés
Soit disant que J aurais dû envoyer une copie de mon passeport en amont alors que c est indiqué nul part dans les instructions
J ai séjourné 3 semaines en Malaisie et je n’ai rencontré aucun problème avec d autres propriétaires qui prennent contact avec vous en amont via whatsapp
Propriété incompétent et de mauvaise foie, bien sûr aucun remboursement ou dédommagement
Pelayanan tidak bagus , owner tidak bertanggung jawab , tidak membantu menyelesaikan poblem , kereta rendah di paksa naik , akhirnya bamper belakang lepas , lalu parking keluar , kena campling , mnta bantu jelaskan management dan security utk bantu buka , tapi gak mau , bukti kereta rusak ada...
Swimming pool (there are a few) and playground areas were great but some of the pools were closed off when we were there. Things are starting to look a little tired. Apartments are busy but I suppose that comes with the size of the building. So often there were queues for the lift. Apartment itself was ok, quite basic. Only 4 seats at the dining table despite it being a 5 bed apartment. Sofa was for 2 people so not the most comfortable or cozy for a family of 5. Bedding and towels were not clean. Management are responsive and these were replaced but they just didn’t smell fresh. There were stains on the tile floor too as well as around the toilet. A discarded cigarette too. Whilst a washing machine is provided, there’s an internal drying area which is sort of outside but very much in a shadow so clothes did not dry. Limited hot water out of kitchen sink. No tea towel provided so couldn’t dry dishes. Location is out of city (but you know that when booking) so that’s ok. Sports courts are only available with booking - the availability of which was poor and only on the day we were checking out.
訪客用戶
家庭出遊
皇家三臥室套房
入住於2025年09月
5.0
超讚
評價於:2025年09月21日
Everything was good.
We enjoy stay here & will come again👍🏼🤩
訪客用戶
其他 皇家三臥室套房
入住於2025年09月
1.0
評價於:2025年09月15日
這家酒店的服務簡直讓人無語到極點。我原本衹是想把一個房間訂兩天,結果不小心訂成了兩個房間一天。當我發現這個錯誤想要修改時,前台一開始還説能協調,但實際根本沒有任何幫助。我通過預訂平台聯繫他們酒店溝通,他們就是一副完全不願意配合的態度,死活不同意更改。更別提前台的服務態度差到讓人火冒三丈,根本沒有一點責任心和專業度。總之,這家酒店的處理方式讓我非常失望,簡直糟糕透頂。如果你不想自找麻煩,強烈建議繞開這家店。
The service at this hotel is absolutely ridiculous. I originally intended to book one room for two nights, but I accidentally booked two rooms for one night. When I realized the mistake and tried to get it corrected, the front desk initially said they could help coordinate, but in reality, they offered no real assistance. Even when I contacted them through the booking platform, the hotel just outright refused to make any changes. On top of that, the front desk staff had a terrible attitude, showing zero professionalism or responsibility. In short, this hotel’s handling of the situation was extremely disappointing and utterly awful. If you don’t want to deal with this kind of hassle, I strongly recommend avoiding this place.
SAHARAWARRIOR
家庭出遊 四臥室家庭套房
入住於2025年07月
1.0
評價於:2025年08月01日
Avoid (MapleHome) "M Vertica Premier Suites Kuala Lumpur", like the plague. Booked through 訂房網站 with a confirmed reservation in hand, I arrived after a 40-minute drive only to find their so-called service center shuttered before sundown. No staff, no access codes, no way in.
I waited for over two hours, desperately trying to contact anyone. staff, building security, even third-party management, only to be met with absolute radio silence. Not a single person showed up or offered any help. Calls were ignored until I threatened legal action. Only then did these scammers crawl out of the woodwork, asking me to wire a deposit like nothing had happened.
I refused and demanded a refund, which they dismissed without shame. 訂房網站 intervened, doing their best, but even they couldn’t wrangle a refund from this shady operation. Instead, I was offered Trip coins worth half my booking. Imagine wasting hours on your first night of vacation, stranded, frustrated, and rebooking elsewhere at your own cost.
This outfit is a disgrace, unprofessional, dishonest, and outright fraudulent. They deserve to be banned from every platform.
Impossible d évaluer la prestation car Je n ai pas pu retirer mes clés auprès de la réception qui était tout simplement fermé à notre arrivée , le propriétaire étant injoignable nous avons dû réserver un hotel en urgence.
3 heures plus tard le propriétaire nous invitait à venir retirer nos clés
Soit disant que J aurais dû envoyer une copie de mon passeport en amont alors que c est indiqué nul part dans les instructions
J ai séjourné 3 semaines en Malaisie et je n’ai rencontré aucun problème avec d autres propriétaires qui prennent contact avec vous en amont via whatsapp
Propriété incompétent et de mauvaise foie, bien sûr aucun remboursement ou dédommagement
Pelayanan tidak bagus , owner tidak bertanggung jawab , tidak membantu menyelesaikan poblem , kereta rendah di paksa naik , akhirnya bamper belakang lepas , lalu parking keluar , kena campling , mnta bantu jelaskan management dan security utk bantu buka , tapi gak mau , bukti kereta rusak ada...
Swimming pool (there are a few) and playground areas were great but some of the pools were closed off when we were there. Things are starting to look a little tired. Apartments are busy but I suppose that comes with the size of the building. So often there were queues for the lift. Apartment itself was ok, quite basic. Only 4 seats at the dining table despite it being a 5 bed apartment. Sofa was for 2 people so not the most comfortable or cozy for a family of 5. Bedding and towels were not clean. Management are responsive and these were replaced but they just didn’t smell fresh. There were stains on the tile floor too as well as around the toilet. A discarded cigarette too. Whilst a washing machine is provided, there’s an internal drying area which is sort of outside but very much in a shadow so clothes did not dry. Limited hot water out of kitchen sink. No tea towel provided so couldn’t dry dishes. Location is out of city (but you know that when booking) so that’s ok. Sports courts are only available with booking - the availability of which was poor and only on the day we were checking out.
訪客用戶
家庭出遊 皇家三臥室套房
入住於2025年09月
5.0
超讚
評價於:2025年09月21日
Everything was good.
We enjoy stay here & will come again👍🏼🤩
吉隆玻M Vertica高級公寓
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