KLCC斯嘉麗套房 - 安拓套房 (Scarletz Suites KLCC by Ango)

入住體驗超棒！房間乾淨整潔，床品舒服，隔音也好。前台服務熱情周到，地理位置優越，出行吃飯都很方便，性價比超高，下次還會再來！

位置很好，位於雙子塔附近，房間很美，有讓人驚艷， 不過提早到無法提前入住，但旁邊可以寄存行李要5馬幣 因為樓層高，住客率也不錯所以住越高樓電梯要等一點時間 但很環境很好，下次會想再入住

房價乾淨舒適，設施齊全，頂樓游泳池夜景非常漂亮，有電磁爐、櫥具齊全，可以做點簡單的食物，離雙子塔很近，步行幾分鐘，非常方便。

入住便捷性：OK 環境：OK 設施：可以

服務和觀景極佳

位置非常好，離雙子塔走路5分，週圍很多餐廳，房間有小廚房和洗衣機，非常適合住多天的旅客，床很舒服，游泳池很大很漂亮，但躺椅很少，常不夠，健身房社備不多，但也還行了，入住4晚完全沒有打掃，寄放行李要5令吉，即使只放幾小時，對面的餐廳咖啡很好喝！

體驗感很棒～反正我本人是很滿意的啦。風景不錯，地理位置ok，衞生乾淨，設備齊全，該有的都有。下次還會選擇這間。

Note - this review is specifically about the management company ‘Mana Mana’ - there are many other rooms in this building managed by other companies. I very rarely leave reviews but my experience with this ‘hotel company’ has been the worst I have ever come across. I found dried blood on the blankets of the bed. I tried to raise this with the front desk but seemingly they have no one available at night. There is just a WhatsApp number to message. I was informed that there was no other available room to swap into and that no one was available to come clean the bed. I have no idea what would happen if there was a serious emergency. I was forced to book another room in the building in the middle of the night out of my own cost as the person on the end of the WhatsApp number said there were no other rooms available to move into (despite plenty of rooms being bookable on 訂房網站.com - again I believe this is due to a lack of a proper staffing at night). They have since refused to refund me for my stay or reimburse me for the other room I had to pay for stating that the fact I got ‘upgraded’ into another room the next day settles things which obviously it does not - particularly as the new room I moved into lacked certain amenities of the original room. I am in the process of pursuing legal action. In general there are also issues with the building itself. As others have mentioned there is an extremely long wait for lifts at peak times - not much thought went into building planning. Also the concierge service is amongst the worst I have ever come across - however I understand this is separate to all the management companies that manage the rooms. They charge a fee for luggage storage which I have never come across and the concierge staff themselves are extremely unhelpful - when I enquired about local laundry services I was told to look it up myself on Google. Ultimately this building is not a real hotel - it’s just a bunch of rooms run by different management companies that have no customer service. If your room is okay and you don’t have any issues then you will find your stay is pleasant enough. However if you have issues even very minor it will be a horrible experience for you. There are plenty other actual hotels in the area - I would recommend spending just a bit extra money for peace of mind. However, if you must book a room in this building then do NOT book it with Mana Mana. Their room was much smaller than expected - the other room I ended up booking with a different management was much nicer for a lower price, however again, they were slow at responding to messages and I anticipate if I had an issue my experience would also have been bad.

房間有灰塵，傢俱設施老壞

I stayed in this place because room had a bath, but we were unable to use the bath because there was not enough hot water even after leaving the hot switch on and waiting for an hour. When I tried to contact reception, there was nobody on reception I went there four times 8 AM 9 AM, 11 AM and later in the afternoon at 4 PM and nobody was on reception and nobody could be contacted. To not have anybody at all the whole day on reception to help customers is appalling. Besides that every time you want to go to another floor, you have to wait a long time for an accessible lift as there are not enough lifts for the number of rooms and floors in the building. See the attached picture for their policy. they also refused to give us another room key, even though there were two of us in the room that needed to go to different places at different times and you need a key to use the lifts to access the room. They absolutely refused to help us and wouldn’t even consider giving us an extra key for additional money which meant that we could not do what we wanted to do when we wanted to do it. No bath use, zero staff attendance, no access to room for an hour while waiting for my partner to come back, hours wasted waiting for lifts and staff that never showed up. Ruined my 訂房網站! Terrible place.