The hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.
匿名用戶
獨自出遊
高級雙床房
入住於2025年09月
2.7
評價於:2025年09月08日
The hotel was good. Facilities such as AC, Wifi, hot water all works well. However the service of staff very poor. I asked extra towel bcz my hair very long once bath all towel wet while I dry my hair. The staff said can’t give extra towels. Management will scold. I asked, so my entire stay do I need to use wet towels is it? Then the night shift staff I really pity her if she said truth. Management cannot say don’t give towels. At least must replace. We paid hundreds dollars if service like this i don’t think I will come again to this hotel. Location wise quite far away from city but near to beach . If u want to go places dont take shuttle from hotel. It’s super expensive compared to Grab. Use Grab. Breakfast buffet was nice . But for me since checked in I got disappointing. Even they don’t give water only two bottles per day. I called at night bcz water was finished. Night shift girl said can’t provide management will scold. Only 2 bottles per day. After talking to her so long I got towels but not water.
訪客用戶
好友出遊
高級雙床房
入住於2025年09月
5.0
超讚
評價於:2025年09月26日
This was my second time staying this hotel and I’m glad to say it was just as wonderful than my first visit. From the moment I arrived, the staff were warm, welcoming, which made the experience feel extra special.
The room was clean, comfortable, and well-maintained, with thoughtful touches that made me feel at home.
MESTA
家庭出遊
海景豪華房
入住於2025年09月
4.7
很棒
評價於:2025年09月17日
It was a worthwhile stay in this resort. The room is spacious and clean. One small issue is that our sofa was broken, but the staff was able to replace it the next day. The hotel also has a lot of activities to choose from. The food in the restaurant is okay for us, not so special but good enough. We weren't able to try the Chinese and Japanese restos, though. The breakfast menu is a bit limited. Overall, we had a pleasant stay!
匿名用戶
夫妻/情侶出遊
園景豪華房
入住於2025年08月
4.7
很棒
評價於:2025年08月31日
First time staying at Sands and Sandals resort and I think we would definitely visit again one day! Had a surprise decoration, thank you to the hotel staff for the balloons and cake and the beautiful set-up. Check in and check out was a breeze too, probably as we were not affected by the peak period.
Breakfast was good too! Our second morning was more crowded but there were more choices too and it wss delicious. Room was comfortable and everything is provided, like towels, bath essentials, dental essentials. The connection of the tv was also a bit iffy but we didn't mind.
Parking was also easy for us and location felt safe. Near to tourist attractions like Adventure Waterpark and Woodfire too!
Thank you for the great service!
匿名用戶
家庭出遊
園景豪華房
入住於2025年08月
2.2
評價於:2025年08月23日
We used to enjoy Sand & Sandals. Our first visit in 2020 after COVID was pleasant, clean, and well-maintained. Sadly, the standard has dropped every year despite higher prices.
During our recent stay, we were shocked to find rodent droppings on the balcony. Even worse, the balcony was cleaned without our knowledge or permission while we were out which is a clear breach of privacy.
We came with 3 young children, and this is completely unacceptable. Minor issues like poor toilet cleaning or weak TV signal can still be tolerated, but rodent feces is a serious health risk.
This place is no longer well-maintained and no longer safe. Definitely our last stay. I would not recommend this property to families with children.
Dr Sherman Eng Lam Ong
夫妻/情侶出遊
海景豪華房
入住於2025年09月
5.0
超讚
評價於:2025年09月10日
It was a pleasant stay but expensive for the room facing the sea.
Kongfam
家庭出遊
高級雙床房
入住於2025年10月
5.0
超讚
評價於:2025年10月13日
Great getaway and off peak season means no waiting and less crowded. Fun play at pool and just chill at the beach
訪客用戶
家庭出遊
高級雙床房
入住於2025年07月
1.5
評價於:2025年07月14日
Arrival already bad. Didn't offer umbrella when we were arrived at lobby. We had to take down the luggage then park at the open car park without umbrella.
Gave us rooms that smell badroom 320 and really run down. Luckily they changed the rooms for us after we complained. Rooms are Not maintained at all. Room service staff redesigned to do painting at the public area. Rooms not cleaned after more than 3 to 4 hours of informing verbally, called and even with signs on the door. Staff not friendly. Breakfast very bad, food taste bad, not fresh. Got flies all over. The staff at breakfast was the worst. Use really bad tone and we're giving us bad look like we shouldn't be there.
The bathroom design was bad. The wc floor will always be wet as its next to the bathroom. Have to be careful. They share 1 door.
Ordered grab as they don't allow grab to come into the lobby. Didn't offer umbrella again as it was raining, and staff is laughing about that. So I told them its not funny and requested umbrella or someone to take for us.
The corridors to the rooms are very slippery when it rains. Not sufficient signage at all. Really rundown and again staff service really bad. Came 6 years ago had great time. This 2nd time really bad. Definitely will not be back.
The hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.
匿名用戶
獨自出遊 高級雙床房
入住於2025年09月
2.7
評價於:2025年09月08日
The hotel was good. Facilities such as AC, Wifi, hot water all works well. However the service of staff very poor. I asked extra towel bcz my hair very long once bath all towel wet while I dry my hair. The staff said can’t give extra towels. Management will scold. I asked, so my entire stay do I need to use wet towels is it? Then the night shift staff I really pity her if she said truth. Management cannot say don’t give towels. At least must replace. We paid hundreds dollars if service like this i don’t think I will come again to this hotel. Location wise quite far away from city but near to beach . If u want to go places dont take shuttle from hotel. It’s super expensive compared to Grab. Use Grab. Breakfast buffet was nice . But for me since checked in I got disappointing. Even they don’t give water only two bottles per day. I called at night bcz water was finished. Night shift girl said can’t provide management will scold. Only 2 bottles per day. After talking to her so long I got towels but not water.
訪客用戶
好友出遊 高級雙床房
入住於2025年09月
5.0
超讚
評價於:2025年09月26日
This was my second time staying this hotel and I’m glad to say it was just as wonderful than my first visit. From the moment I arrived, the staff were warm, welcoming, which made the experience feel extra special.
The room was clean, comfortable, and well-maintained, with thoughtful touches that made me feel at home.
MESTA
家庭出遊 海景豪華房
入住於2025年09月
4.7
很棒
評價於:2025年09月17日
It was a worthwhile stay in this resort. The room is spacious and clean. One small issue is that our sofa was broken, but the staff was able to replace it the next day. The hotel also has a lot of activities to choose from. The food in the restaurant is okay for us, not so special but good enough. We weren't able to try the Chinese and Japanese restos, though. The breakfast menu is a bit limited. Overall, we had a pleasant stay!
匿名用戶
夫妻/情侶出遊 園景豪華房
入住於2025年08月
4.7
很棒
評價於:2025年08月31日
First time staying at Sands and Sandals resort and I think we would definitely visit again one day! Had a surprise decoration, thank you to the hotel staff for the balloons and cake and the beautiful set-up. Check in and check out was a breeze too, probably as we were not affected by the peak period.
Breakfast was good too! Our second morning was more crowded but there were more choices too and it wss delicious. Room was comfortable and everything is provided, like towels, bath essentials, dental essentials. The connection of the tv was also a bit iffy but we didn't mind.
Parking was also easy for us and location felt safe. Near to tourist attractions like Adventure Waterpark and Woodfire too!
Thank you for the great service!
匿名用戶
家庭出遊 園景豪華房
入住於2025年08月
2.2
評價於:2025年08月23日
We used to enjoy Sand & Sandals. Our first visit in 2020 after COVID was pleasant, clean, and well-maintained. Sadly, the standard has dropped every year despite higher prices.
During our recent stay, we were shocked to find rodent droppings on the balcony. Even worse, the balcony was cleaned without our knowledge or permission while we were out which is a clear breach of privacy.
We came with 3 young children, and this is completely unacceptable. Minor issues like poor toilet cleaning or weak TV signal can still be tolerated, but rodent feces is a serious health risk.
This place is no longer well-maintained and no longer safe. Definitely our last stay. I would not recommend this property to families with children.
Dr Sherman Eng Lam Ong
夫妻/情侶出遊 海景豪華房
入住於2025年09月
5.0
超讚
評價於:2025年09月10日
It was a pleasant stay but expensive for the room facing the sea.
Kongfam
家庭出遊 高級雙床房
入住於2025年10月
5.0
超讚
評價於:2025年10月13日
Great getaway and off peak season means no waiting and less crowded. Fun play at pool and just chill at the beach
訪客用戶
家庭出遊 高級雙床房
入住於2025年07月
1.5
評價於:2025年07月14日
Arrival already bad. Didn't offer umbrella when we were arrived at lobby. We had to take down the luggage then park at the open car park without umbrella.
Gave us rooms that smell badroom 320 and really run down. Luckily they changed the rooms for us after we complained. Rooms are Not maintained at all. Room service staff redesigned to do painting at the public area. Rooms not cleaned after more than 3 to 4 hours of informing verbally, called and even with signs on the door. Staff not friendly. Breakfast very bad, food taste bad, not fresh. Got flies all over. The staff at breakfast was the worst. Use really bad tone and we're giving us bad look like we shouldn't be there.
The bathroom design was bad. The wc floor will always be wet as its next to the bathroom. Have to be careful. They share 1 door.
Ordered grab as they don't allow grab to come into the lobby. Didn't offer umbrella again as it was raining, and staff is laughing about that. So I told them its not funny and requested umbrella or someone to take for us.
The corridors to the rooms are very slippery when it rains. Not sufficient signage at all. Really rundown and again staff service really bad. Came 6 years ago had great time. This 2nd time really bad. Definitely will not be back.
匿名用戶
夫妻/情侶出遊
尊貴豪華房(帶花園)
入住於2025年10月
Olive er
家庭出遊
高級雙床房
入住於2025年09月
匿名用戶
獨自出遊
高級雙床房
入住於2025年09月
訪客用戶
好友出遊
高級雙床房
入住於2025年09月
MESTA
家庭出遊
海景豪華房
入住於2025年09月
匿名用戶
夫妻/情侶出遊
園景豪華房
入住於2025年08月
匿名用戶
家庭出遊
園景豪華房
入住於2025年08月
Dr Sherman Eng Lam Ong
夫妻/情侶出遊
海景豪華房
入住於2025年09月
Kongfam
家庭出遊
高級雙床房
入住於2025年10月
訪客用戶
家庭出遊
高級雙床房
入住於2025年07月
匿名用戶
夫妻/情侶出遊 尊貴豪華房(帶花園)
入住於2025年10月
Olive er
家庭出遊 高級雙床房
入住於2025年09月
匿名用戶
獨自出遊 高級雙床房
入住於2025年09月
訪客用戶
好友出遊 高級雙床房
入住於2025年09月
MESTA
家庭出遊 海景豪華房
入住於2025年09月
匿名用戶
夫妻/情侶出遊 園景豪華房
入住於2025年08月
匿名用戶
家庭出遊 園景豪華房
入住於2025年08月
Dr Sherman Eng Lam Ong
夫妻/情侶出遊 海景豪華房
入住於2025年09月
Kongfam
家庭出遊 高級雙床房
入住於2025年10月
訪客用戶
家庭出遊 高級雙床房
入住於2025年07月