伍德朗別墅 (Woodlawn Villas Resort)

Disappointing Experience – Poor Service, Hygiene Issues, and Lack of Accountability We booked two rooms for our group of four via 訂房網站 more than 48 hours in advance, based on the hotel’s advertised availability. However, upon check-in, the receptionist (sunny) abruptly informed us we had to move rooms during our stay because the hotel was “busy.” and because we booked last minute less than 48 hours (which was untrue and not a valid reason to force room change). We simply did not want to be moved mid-stay and also was not informed prior. When we expressed this, the staff dismissed us rudely, stating we could “take our money and leave.” Their excuse about a “last-minute” booking was factually inaccurate and irrelevant given our confirmed reservation. The forced room change disrupted our plans, with staff knocking early morning to rush us out. The “upgrade” room they offered was actually a downgrade; smaller bedroom, stuffy, and with an unpleasant smell. Additionally, the hot water supply was inconsistent throughout our stay, and the kettle provided had visible stains of presumably mould buildup underneath, which raised serious hygiene concerns. That same night after room move, we found a cockroach on our bed. Next morning, the owner, michelle expressed shock and insisted this "hasn't happened before” which contradicts the staff's reaction when they arrived at night to clean the room, they appeared unbothered and simply said it must have come from the bathroom drain as if this were a common occurrence. Despite reporting the issue promptly, it took an unreasonably long time for staff to respond, and they refused to offer a room change, claiming no rooms were available. They only changed the sheets and mopped the floor, which falls far short of acceptable standards for hygiene and customer care. We did not ask for anything more than a clean room and a sincere apology. Unfortunately, what we received instead was defensiveness, denial, and blame, with the owner accusing me personally of having “an agenda from day one.” which was frankly inappropriate to say the least. The morning after the cockroach incident, the hotel sent a massage voucher as compensation for one of our rooms. We politely declined because we had other plans and because I was snorkeling (while others in our group went diving). It is concerning that a hotel offering scuba diving services seemed unaware of universal standard safety advice against massages within 24 hours of diving. Instead of addressing our concerns professionally, the owner reacted pettily. After accusing me of having “an agenda" for not taking voucher. It was quite clear that it was to keep us quiet from sharing our experience. she threatened to call 訂房網站 before we posted any review. This unprofessional and defensive behavior confirms the hotel’s lack of accountability. We are sharing our experience not out of spite, but to honestly inform future guests. If you value respectful service, hygiene, and transparent communication, I strongly would recommend looking elsewhere. This hotel’s handling of our stay was far below the warm and welcoming Thai hospitality we expect as a local Thai residents let alone for any foreign nationals visiting Koh Tao for holiday.

Если мы еще раз приедем на KhoTao мы обязательно остановимся в этом отеле! Очень красивая территория отеля, в отдалении от шумных улиц, но в пешей доступности. Очень много зелени, поют птицы, просто тропический рай); уборка в номере каждый день, никого об этом просить не нужно; можно заказать в номер не только завтраки но и обеды и ужины (в номере лежит 2 меню от разных ресторанов); очень удобная кровать; панорамные окна на пальмы, просыпаешься открываешь глаза, и видишь :🌴; чистейший и приватный бассейн с разной глубиной, в окружении тропиков, до сих пор скучаю и вспоминаю как же там было хорошо.. Также есть трансфер, мы не пользовались, но он есть. Как прибудет паром, слева от причала будут стоять парни с табличками названия отелей, ищите Woodlawn village. Ставлю 11 из 10 этому отелю ❤️

Our new visit to Wood this year! The only new thing is that the walls have been painted) I still like the place, but all the same problems as before remain. I would like the service to be a little better!❤️

Bon rapport/qualité prix en basse saison - agréable et sans nuisance - par contre pad de réel service hôtelier - et prix bien trop élevé pour revenir en haute saison pour un établissement qui ne fourni pas vraiment de service hôtelier - Pas de petit-déjeuner disponible - pas de bar - Pas vraiment d'ambiance.

Good location, very friendly service, and good laundry service. The accomodation offers pick up and return services to the center. Only down-side was that the shower occasionally did not have warm water.

Very nice hotel! A little bit too expensive! Service and room service was ok! In general it was a good stay! We appreciate it!

Super nice team, friendly super quiet I sleep good night in the middle of the green everywhere. The tea it’s very helpful

Good hotel for the price. Large rooms, kind stuff. Only downside is its location - uphill, not paved road. Tough without  scooter

De locatie ligt vrij ver van de stad vandaan (30 min lopen) en daarvoor krijg je niks terug, het uitzicht is namelijk droevig. De voorzieningen zijn ook vrij slecht, er is geen telefoon in de kamers dus je moet met je eigen mobiel de receptie maar zien te bekijken, die tevens bestaat uit 1 vrouw die er vrij vaak niet is (na 7 uur ofzo is de receptie dicht). Ook heeft het hotel geen restaurant of pin / wissel mogelijkheden, dus toen ik mij helemaal verot schrok van de 1000 bath die ik als borg moest betalen (was eerder nog 0 en 500 bij een 5 sterren hotel) mocht ik 30 minuten klimmen naar de stad toe om geld te pinnen.

Sehr freundliches und hilfsbereites Personal. Vorort lässt sich preiswert die Wäsche waschen und ein Roller mieten.