基亞瑪大酒店 (Grand Hotel Kiama)

clean environment and sanitary facilities provide a reassuringly living circumstance

My wife and I arrived around 4.00 pm and checked in at the bar as there was no front of house facility. The bar area was crowded with customers and there was a band playing We were directed to our room There was only one other party in residence during our stay. Our allocated room was on the top floor which required us to climb a number of flights of stairs to reach our room. Although I did not count then, I estimate the number of stairs to reach our room to be at least sixty. There was no lift in the building, and the standard of the handrails on the stairs was poor to say the least, and on some stairs, there was no handrail at all. I believe the standard of the stairs represented severe safety and fire hazard. There was no bathroom available on the same floor as our room, only one on the floor below, down several flights of stairs. The toilet facilities on the same level as our room were also poor. In the room itself, there were no facilities to hang our clothes. It was obvious the hotel relied heavily on the bar trade and accommodation facilities were incidental. There is no way I would recommend this hotel for accommodation.

The hotel is within walking distance of the blowhole, the main street of Kiama, the markets, the surf beach, and the train station. It is an old pub with old facilities that needed work, all of which was expected for the price. But a few easy fixes could have changed this room's rating for the price from poor to good value. The floor was visually dirty. When opening and closing the blind you got black dirt on your skin/ clothes. The shared bathroom facilities never had toilet paper and lacked a bin for paper towels. The windows needed to be opened prior to guests to remove the stale air smell. The staff we interacted with were friendly and helpful, but obviously expecting complaints from their behavior.