邁阿密戴德蘭希爾頓酒店 (Hilton Miami Dadeland)

I hope to never return after giving this place 3 chances. Staff incompetence and apathy, cleanliness, room readiness and communication are the issues. Issues Experienced 1. Reservation & Cancellation Problem (2025) I mistakenly booked a non-refundable rate for $1,500 but immediately contacted the hotel (within minutes) to cancel so I could rebook on a refundable rate. The hotel staff did not respond to any of my attempts to communicate, nor Trip's. 2. Cleanliness (2023-2025) Mystery stains on sheets during every visit, most recent visit I noticed blood stains. Upon arrival (2023), the bathroom had a wad of hair; wet marks on sheets were present whenever sheets were changed. 3. Room Stock / Service (2025) As a Junior Suite, which is what I always book, the room lacked basic items: no conditioner, no slippers, no coffee. The room was not cleaned once when requested through room service. I had a medical event. According to a stated policy change by Alejandro in 2025, guests must leave the room for basic housekeeping. This seem questionable from an ADA standpoint and for basic decency for guests who are immobile or recovering. (2023) Room was not ready upon check in, so Alejandro allowed my guest and I to wait a private lobby where we could rehydrate. I mention this encounter because it was the only time, in all three situations, where I felt it was handled well. This level of reciprocation when something goes wrong, was never provided thereafter. (2024) "Do Not Disturb" signs were ignored on days I explicitly indicated no cleaning was needed. 4. Inability to resolve with staff (2023-2025) Unfortunately, the front desk staff demonstrated disorganization on every visit! Alejandro promised Hilton Honors points rather than a partial refund for the room not being set with with the bare minimum amenities, and subsequently having to discover what was missing and continually calling them to restock (2025); the next day (a female staff member on 9/23/25 at 12:00 pm) another staff member claimed there was no record of the note. 5. Front Desk & Staff Behavior (2023-2025) The same female staff member on 9/23/25 said there was nothing she could do asking for all details I had told Alejandro and a separate female staff member the day prior. She showed a lack of active listening by stating that slippers were only given to guests in suites but I had booked a suite and had to remind her of the exact reservation in front of her. She decided to direct her attention to someone else, and by then I had to leave for my flight. So once again, I leave Hilton with nothing resolved. A specific encounter with Grace raised concerns (2023/2024) she seemed to be complicating matters unnecessarily, gave a confusing explanation about reservation extensions, and was reluctant to provide her name.

very clean and the staff is friendly with close to the the biggest mall at miami

This is my 2nd stay here. If you visit Miami this location, price, and staff is amazing!!! I needed help with early check-in and the staff was so friendly and eager to help. 10 stars from me

En el hotel se estaba construyendo algo en la entrada principal el ruido el polbo no era normal ,ellos no pensaron en nosotros antes de hacer eso yo salí de hay con alergia mucho polvo

總體還不錯，就是性價比一般，停車要25美金/天。

This is an awesome hotel and have a great time! Have a good time!

設施：樓下就有星巴克，很方便；泳池、健身房標配，甚至有按摩房；不過可能是地處較偏僻的原因，邊上的停車場基本是空的 環境：邊上有一個很漂亮的湖，水很靜，草很密；如果開車的話，附近有不少餐廳、商店等，很方便 衞生：廁所乾濕分離，很大，很乾凈

景色還可以，周圍挺安靜，夕陽和日出也很漂亮。 希爾頓的配置就很穩定，沒有驚艷到我，中規中矩，也對得起這個價格啦。

酒店房間很大，乾淨整潔，從窗口望出去的風景很漂亮。衹是衞生間洗澡的地方沒有擋水條水容易搞的滿地都是。 酒店附近有一個很大的停車場，還有一個醫院。 餐廳的風景也很美，衹是包含的早餐不是自助餐，而是點餐，點餐還有每次近8美元的服務費（不知道具體怎麼計算的）。下次再去時早餐的服務費能夠免費就太好了。

房間和客廳都挺大的，停車也方便