The Lakeland Kendal Hotel, Sure Hotel Collection by BW (The Lakeland Kendal Hotel, Sure Hotel Collection by BW)

早上起來的時候看到枕頭上，有隻蟲喺度跳下跳下，行嚟行去，跟住條頸有啲癢，我就知道出事啦～ 有蟲子咬了我幾下，然後我跟酒店經理說，酒店經理叫我自己去買藥，omg.....什麼處理方式？！

The location is perfect, right next to the train station and it's very easy to spot the entrance. The cleanliness is definitely a work in progress. The key areas were very clean, such as the bed, the wardrobe etc. However there was dust on small things like the towel holders, behind the cupboards etc. (The only reason I checked was because my allergies were acting up but only in the room). A few cobwebs in the room that you only really notice when you're just relaxing. The bathroom was clean but in the grouting there was mould in there, so it needs sorting. The beds are uncomfortable, they're really hard on your back and both me and my partner have left with sore backs after staying, I booked a double bed and it's two single beds pushed together which would be fine if the mattresses weren't so firm. The reception staff both over the weekend and weekdays were so lovely, very friendly and welcoming and i can't fault them whatsoever. The team that refreshes the room were also lovely, very accommodating and friendly, they topped everything up in the room fast without asking and were also great. The night porter unfortunately needs an attitude adjustment, his tone and the way he speaks to you just isn't okay. Having a lovely day and coming back to the night porter being rude wasn't pleasant. All in all a lovely stay with only a few minor complaints.

Room very clean and staff so friendly and helpful. Not the new building but all good. Thanks....