肯德爾湖區酒店, 貝斯特韋斯特Sure (The Lakeland Kendal Hotel, Sure Hotel Collection by BW)

早上起來的時候看到枕頭上，有隻蟲喺度跳下跳下，行嚟行去，跟住條頸有啲癢，我就知道出事啦～ 有蟲子咬了我幾下，然後我跟酒店經理說，酒店經理叫我自己去買藥，omg.....什麼處理方式？！

The location is perfect, right next to the train station and it's very easy to spot the entrance. The cleanliness is definitely a work in progress. The key areas were very clean, such as the bed, the wardrobe etc. However there was dust on small things like the towel holders, behind the cupboards etc. (The only reason I checked was because my allergies were acting up but only in the room). A few cobwebs in the room that you only really notice when you're just relaxing. The bathroom was clean but in the grouting there was mould in there, so it needs sorting. The beds are uncomfortable, they're really hard on your back and both me and my partner have left with sore backs after staying, I booked a double bed and it's two single beds pushed together which would be fine if the mattresses weren't so firm. The reception staff both over the weekend and weekdays were so lovely, very friendly and welcoming and i can't fault them whatsoever. The team that refreshes the room were also lovely, very accommodating and friendly, they topped everything up in the room fast without asking and were also great. The night porter unfortunately needs an attitude adjustment, his tone and the way he speaks to you just isn't okay. Having a lovely day and coming back to the night porter being rude wasn't pleasant. All in all a lovely stay with only a few minor complaints.

Room very clean and staff so friendly and helpful. Not the new building but all good. Thanks....

Had a lovely 2 night break away from 26th December and the hotel staff were friendly and welcoming, gave local knowledge and recommendations on where to go walking… the breakfast was good value for money and caters for both vegetarians and vegans. There may not be onsite car parking but the recommended car parking made available at the local cricket club for only £2 per day is only 4 minutes walk away and convenient. Thank you also for all the communication before our stay, greatly appreciated 😊

Lovely hotel, very clean and accessible to local train station & 5 mins walk to Lidl. Staff were super helpful and very good value for money. Room was 🎉very & clean, the bathroom is the 4* star quality ! 🎉🎉🎉🎉.

The room is well-maintained and presents favorably.

all was okay

The room had not been thoroughly cleaned. There were clothes left in the chest from previous occupants. Rest everything was superb.

The restroom facilities were found to be malodorous; upon request, our staff promptly addressed the issue. Complimentary bottled water was also provided.