企鵝皇家精品水療酒店 (Royal Penguin Boutique Hotel & Spa)

前台服務很好，見我還會敬禮😃不錯

room was near clean, service staff where very friendly and helping nature. The hotel really provided the peace for which I had gone for the vacation, only spa I missed which wasn't available but in the room there was an equipment for excercise. Food as in breakfast and lunch which I tried in the hotel was really tasty and good. Hotel is located in beautiful and exciting area. I would recommend this hotel 👍👌👌

Loved the hotel. Amenities were excellent. Huge bathtub, hair dryer, spacious bed and room. Location is superb. Near to all Thamel area but on a quiet road. Courteous staff. Nothing to complain. Only issue is lift is not working in the hotel but I choose to ignore that due to other positive points. Last but not the least, absolute value for money.

Staff behaviour was good but their lift was not working as our room was on fifth floor. restaurant food was worst and very expensive

Staff behaviour was good but their lift was not working as our room was on fifth floor. Restaurant food was worst and very expensive

Location is best tamil market nearby just walking distance beautiful hotel room is clean value for money

Unfortunately, my experience was less than satisfactory. Upon checking into our room, we discovered that the air conditioning was not functioning, making the room uncomfortably warm. Additionally, there were no toiletries provided, which was quite inconvenient. We only received the toiletries later in the night post dinner, long after they were needed. Earlier one man at reception said he ll give soap but when staff changed he provided comb and toothbrush etc which clears that the man was taking revenge. While most of the staff were incredibly nice and humble, one staff member's attitude was disappointing. When i expressed my concerns about the room conditions, this individual rudely told me and my family that we should leave if we didn’t like the room and talk to make my 訂房網站. Further also shouted *you ll sleep in deepfreezer or what* this lack of professionalism was surprising and unpleasant specially when i was not in my country. However, the issues with the room and the encounter with the rude staff member significantly impacted our overall experience. I hope the management addresses these concerns to improve the experience for future guests.

It was ok not bad room booked was on fifth floor without lift so taken on first floor of lower catagory suit room was booked but got normal room

Staff was polite and helpful, checkin process was so smooth, and feel safe in the property, round the clock security is there, room was also good, food was also good

Boutique hotel situated in most busy and touristy area thamel of kathmandu. Reasonably priced. Rooms are small but clean, a bit old. All clubs at walking distance. Satkar veg restaurant also very near. Vo operative staff