I stayed at Surya Heritage twice during my trekking 訂房網站 in Nepal. Unfortunately, both stays were affected by poor front-desk service. Check-in during my first stay was messy, and the reception team was not helpful—one staff member was even quite rude. The room itself was decent, and the restaurant service was good.
My second stay, after returning from the trek, was even more chaotic. Upon arrival, the receptionists insisted I had a double booking, despite my showing them my confirmed reservation on 訂房網站. My room was not ready at 6:15 pm because the previous guest had checked out late, and I ended up waiting about 45 minutes before finally get to go to the room, but then staff forgot to give me the room key and insisted he had already given me. Then, the confusion continued: the reception team repeatedly called my room asking me to come back down to show my booking again. At one point I felt genuinely uncomfortable and contacted my local contact in Kathmandu for support.
Nepal’s tourism industry is growing quickly, and I understand the challenges that come with that. However, proper training is essential if hotels aim to meet international service standards. Reception is the guest’s first impression of a hotel, and unfortunately, the team at Surya Heritage delivered the worst front-desk experience I’ve encountered in all my travels.
訪客用戶
獨自出遊
豪華雙人間
入住於2025年11月
3.7
評價於:2025年11月04日
Nice hotel, and friendly staff. Unfortunately I booked a car to the airport through the hotel, that charged me more than double the usual price, which is ok, I agreed to it. However, once arrived to the airport the driver asked me to pay again, it seemed he was not aware of my payment, and to avoid discussions I paid him again
_M1396967****
獨自出遊 豪華雙人間
入住於2024年11月
5.0
超讚
評價於:2024年11月03日
房間很舒服
noi_sangwan
獨自出遊 豪華雙人間
入住於2025年11月
2.7
評價於:2025年11月16日
I stayed at Surya Heritage twice during my trekking 訂房網站 in Nepal. Unfortunately, both stays were affected by poor front-desk service. Check-in during my first stay was messy, and the reception team was not helpful—one staff member was even quite rude. The room itself was decent, and the restaurant service was good.
My second stay, after returning from the trek, was even more chaotic. Upon arrival, the receptionists insisted I had a double booking, despite my showing them my confirmed reservation on 訂房網站. My room was not ready at 6:15 pm because the previous guest had checked out late, and I ended up waiting about 45 minutes before finally get to go to the room, but then staff forgot to give me the room key and insisted he had already given me. Then, the confusion continued: the reception team repeatedly called my room asking me to come back down to show my booking again. At one point I felt genuinely uncomfortable and contacted my local contact in Kathmandu for support.
Nepal’s tourism industry is growing quickly, and I understand the challenges that come with that. However, proper training is essential if hotels aim to meet international service standards. Reception is the guest’s first impression of a hotel, and unfortunately, the team at Surya Heritage delivered the worst front-desk experience I’ve encountered in all my travels.
訪客用戶
獨自出遊 豪華雙人間
入住於2025年11月
3.7
評價於:2025年11月04日
Nice hotel, and friendly staff. Unfortunately I booked a car to the airport through the hotel, that charged me more than double the usual price, which is ok, I agreed to it. However, once arrived to the airport the driver asked me to pay again, it seemed he was not aware of my payment, and to avoid discussions I paid him again
_M1396967****
獨自出遊
豪華雙人間
入住於2024年11月
noi_sangwan
獨自出遊
豪華雙人間
入住於2025年11月
訪客用戶
獨自出遊
豪華雙人間
入住於2025年11月
_M1396967****
獨自出遊 豪華雙人間
入住於2024年11月
noi_sangwan
獨自出遊 豪華雙人間
入住於2025年11月
訪客用戶
獨自出遊 豪華雙人間
入住於2025年11月