pension llamo (pension llamo)

這家民宿的房間一打開，氣味非常的濃重不好聞，浴室的水溫幾乎算沒有熱水，蓮蓬頭出水量很小真的很難洗澡，晚上想要看電視發現遙控器裡面根本沒有裝電池，真是住起來臉上三條線

12月到輕井沢滑雪，位置不錯，10分鐘車程到滑雪場。房間大小適中，但最大的問題是天氣嚴寒，房間的空調暖氣是失效的，房間內的氣溫就如室外般寒冷。 入住當天上午仍未有大門密碼及房間密碼，要主動詢問才會答覆。

房間較小，淋浴簡陋，沒有提供wifi密碼，電視雖大但是沒有網絡也沒有hdmi, 房間價格又偏貴，位置倒不錯，可以步行到多個當地餐廳。

雖然性價比高，但一人獨享三床鋪，有點奢侈

非常乾淨，舒服，推薦

又不方便.衛生又普

服務社會好、衞生乾淨整潔。

滿意………….

We stayed at Karuizawa. The accommodation was reasonably priced and comfortable. They have various room types, but we chose a ryokan-style room which involved sharing a bathroom, but there were plenty of facilities and it was very convenient. Regular rooms also have private bathrooms. It's conveniently located for walking to nearby attractions. The only thing we didn't have was hot water. They actually have an onsen (hot spring), which would have been perfect if it had hot water especially with the single-digit temperatures like that, I highly recommend it to anyone interested.

Title: Extremely disappointing 🤬 dirty, freezing, no hot water, poor response unable to contact the property owner. I am extremely dissatisfied with this stay. This was one of the worst accommodations I have ever experienced. We arrived at the property at around 10PM+, and due to the late timing, we had no choice but to stay, even after realizing the conditions were unacceptable. Finding alternative accommodation at that hour was not possible, which made the situation even more frustrating. The house felt like it had not been maintained for a very long time. There was dust everywhere and visible spiderwebs, making the entire place feel dirty and neglected. On top of that, there was no hot water at all, so we couldn’t even shower during our stay. The house was also freezing cold with no proper heating, which made the experience extremely uncomfortable. These are basic necessities and should never be missing. There was also no proper service or assistance available. It felt like no one was managing the property, and we had no support when issues occurred. What is even more disappointing is that despite all these serious problems, we were only offered RM44 compensation, which is completely unreasonable. Not being able to shower, stay warm, and having to endure such poor conditions is not a minor issue. Overall, this stay was a terrible experience and not worth the money at all. It ruined part of our 訂房網站. Strongly do NOT recommend. Avoid at all costs.