Security:
- No security door guard.
- No door eye.
Attitude of Staff:
The attitude of the overnight staff at Hotel R14 is disappointingly indifferent. Despite the hotel offering a 24-hour front desk service, overnight staff exhibit a lack of engagement with guests, always seen wearing earphones and displaying disinterest while enjoying their McDonald's at the front desk. This stark contrast to the courteous and helpful morning shift staff is notable and contributes to a subpar guest experience.
Incident Management:
Encountering a cockroach under the bed at a late hour was distressing. The in-room phone's inability to call out added to the challenge, necessitating a visit to the unhelpful 24-hour front desk for assistance. We ended up getting transfer to a smaller room and front desk staff claimed the janitors will be cleaning the room at 8am once they are on duty. Meanwhile, we keep getting calls from front desk thereafter even though it was at the middle of the night. Additionally, our friends living next door does not see the room getting cleaned until 12pm. Then, front desk called at around 10am again, claiming that they was not able to find the cockroach and strongly emphasized that we have to decide asap as they literally said "we have to resell the room. it is pretty full booking". No apologies offered whatsoever and the staff did not even help transferring the luggage, only asked us to go downstairs returning the keycard once we are done.
Cleanliness:
The cleanliness standards at Hotel R14 do not meet expectations. Discovering leftover hair in the in-room phone, along with unclean areas under the bed and near the window, indicates inadequate housekeeping practices that fall short of maintaining a hygienic environment for guests.
Security:
- No security door guard.
- No door eye.
Attitude of Staff:
The attitude of the overnight staff at Hotel R14 is disappointingly indifferent. Despite the hotel offering a 24-hour front desk service, overnight staff exhibit a lack of engagement with guests, always seen wearing earphones and displaying disinterest while enjoying their McDonald's at the front desk. This stark contrast to the courteous and helpful morning shift staff is notable and contributes to a subpar guest experience.
Incident Management:
Encountering a cockroach under the bed at a late hour was distressing. The in-room phone's inability to call out added to the challenge, necessitating a visit to the unhelpful 24-hour front desk for assistance. We ended up getting transfer to a smaller room and front desk staff claimed the janitors will be cleaning the room at 8am once they are on duty. Meanwhile, we keep getting calls from front desk thereafter even though it was at the middle of the night. Additionally, our friends living next door does not see the room getting cleaned until 12pm. Then, front desk called at around 10am again, claiming that they was not able to find the cockroach and strongly emphasized that we have to decide asap as they literally said "we have to resell the room. it is pretty full booking". No apologies offered whatsoever and the staff did not even help transferring the luggage, only asked us to go downstairs returning the keycard once we are done.
Cleanliness:
The cleanliness standards at Hotel R14 do not meet expectations. Discovering leftover hair in the in-room phone, along with unclean areas under the bed and near the window, indicates inadequate housekeeping practices that fall short of maintaining a hygienic environment for guests.
sasameow
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sasameow
獨自出遊 竹風大床房
入住於2025年10月
訪客用戶
家庭出遊 樹海三人房
入住於2025年10月
Leechiying
商務出差 竹風雙床房
入住於2025年08月
Amjay
家庭出遊 竹風雙床房
入住於2025年09月
黃冠誠
夫妻/情侶出遊 經典雙人房
入住於2025年07月
訪客用戶
好友出遊 經典雙人房
入住於2025年07月
Jia Tza
家庭出遊 樹海四人房
入住於2025年07月
匿名用戶
家庭出遊 竹風雙床房
入住於2025年07月
Gisela. L
家庭出遊 樹海三人房
入住於2025年08月
CrystalTsang
家庭出遊 竹風雙床房
入住於2025年06月