We ended up in a magnificent corner room with a view of Sakurajima - possibly the best room in the hotel - but only after a struggle. On arrival, we were told that our Standard King room was double-booked and we would have to move after one night to a smaller room. The hotel blamed the mix-up on 訂房網站. Since we had booked almost two months prior and had arrived first, this didn't wash. We pressed our claim and the result was good. A lovely, modern room with exceptional facilities - including a private sauna - and magnificent view.
But it speaks poorly of the hotel's customer service that it took some determined push-back to achieve this result. The hotel's initial attitude was that the we should lose out over a mix-up that had nothing to do with us. A first-rate place, if you can trust the booking.
We ended up in a magnificent corner room with a view of Sakurajima - possibly the best room in the hotel - but only after a struggle. On arrival, we were told that our Standard King room was double-booked and we would have to move after one night to a smaller room. The hotel blamed the mix-up on 訂房網站. Since we had booked almost two months prior and had arrived first, this didn't wash. We pressed our claim and the result was good. A lovely, modern room with exceptional facilities - including a private sauna - and magnificent view.
But it speaks poorly of the hotel's customer service that it took some determined push-back to achieve this result. The hotel's initial attitude was that the we should lose out over a mix-up that had nothing to do with us. A first-rate place, if you can trust the booking.
Xixisibao
好友出遊
尊貴桑拿雙層床套房
入住於2025年10月
匿名用戶
夫妻/情侶出遊
標準特大床房
入住於2025年09月
訪客用戶
獨自出遊
標準特大床房
入住於2025年09月
170183****
家庭出遊
標準特大床房
入住於2025年09月
Annier
家庭出遊
標準特大床房
入住於2025年09月
訪客用戶
夫妻/情侶出遊
標準特大床房
入住於2025年09月
MiaLin—mangguoxueni
夫妻/情侶出遊
日本現代
入住於2025年10月
匿名用戶
家庭出遊
標準雙層床
入住於2025年08月
kosk
夫妻/情侶出遊
標準大床房-帶淋浴
入住於2025年08月
_WeChat31699****
家庭出遊
高級大床房
入住於2025年07月
Xixisibao
好友出遊 尊貴桑拿雙層床套房
入住於2025年10月
匿名用戶
夫妻/情侶出遊 標準特大床房
入住於2025年09月
訪客用戶
獨自出遊 標準特大床房
入住於2025年09月
170183****
家庭出遊 標準特大床房
入住於2025年09月
Annier
家庭出遊 標準特大床房
入住於2025年09月
訪客用戶
夫妻/情侶出遊 標準特大床房
入住於2025年09月
MiaLin—mangguoxueni
夫妻/情侶出遊 日本現代
入住於2025年10月
匿名用戶
家庭出遊 標準雙層床
入住於2025年08月
kosk
夫妻/情侶出遊 標準大床房-帶淋浴
入住於2025年08月
_WeChat31699****
家庭出遊 高級大床房
入住於2025年07月