新山市中心度假別墅 (Holiday Villa Johor Bahru City Centre)

I had a great stay two months ago and decided to book the same hotel this time. But I was disappointed with the cleanliness of the toilet. There was an infestation of drain flies in the toilet. I told the room service and they offered to kill them with pesticide. But I didn't like the idea of having the pesticide smell linger in our air-conditioned room. The alternative room was the downgrade to a twin bed but that room had a very strong smoke smell. We decided to go back to the same room and put up with the drain flies.

It was a good hotel, the room was good, clean with adequate facilities and a good size. The picture window offers a sofa to sit and see the panoramic view of JB. The check-in process is quite slow, perhaps when we arrived there was a system error, nevertheless bye bye 29 mins to do that! There is a great bar on the roof (separate from hotel, so bring your credit card) Sky 26 .... 26th floor with great views from it's terrace. Generally good and recommended

I had an overall enjoyable stay at the hotel. The front desk staff were courteous and welcoming, and the breakfast was both tasty and varied. The room was spacious and comfortable. However, I did notice a few small ants on the desk, which was unexpected. Additionally, the drainage in the bathroom was somewhat slow, causing water to accumulate on the floor after a shower. I hope the hotel will consider addressing these issues to enhance the guest experience.

I first found out about this hotel through an Instagram reel and was impressed by the newer room shown, complete with a new TV, Nespresso machine, and even the smart glass feature that could switch between clear and frosted. I was hoping to be allocated one of these, but I guess those are reserved for lounge or executive room categories. Instead, I stayed in one of the older rooms. The space and overall design were still good, but I did encounter a few issues: I noticed ants around the desk socket area, the button for the shower blinds didn’t work, and there was a dead fly in one of the glass cups. Since it was just a one-night stay and I only noticed these quite late at night, I didn’t call concierge, though I do think housekeeping could have checked more thoroughly when preparing the room. Hopefully, this helps other guests to keep an eye out when they first check in. On the positive side, the stay was pleasant overall. The breakfast buffet had a good spread, the dining hall was spacious, and the location is excellent—right next to KSL, with a nice view from the room. The soundproofing was also impressive; we barely heard doors closing or traffic outside. There was also this cozy and nice cafe at the lobby called “Space Cafe” where you can chill and just get a drink, especially in the morning. Overall, I’d still consider this a nice stay. I’d be happy to return, but next time I’ll try to book one of the newer rooms and hope to get the one i saw on instagram and hopefully to get a much better experience.

Hotel is at a very convenient location, with KSL mall and many F&B choices in the vicinity. However, felt the staff at front desk need more training. E.g. when i handed over my credit card for desposit and without trying she said they dont take debit card. When i told her that it is a credit card, she said she will try. The room was not bad but the water pressure was weak.

This is the worst hotel I have stayed in JB. The upkeep of the room was so bad. First room 2027 got bed bugs at the bedhead and on the bed. We have no choice but to change room after midnight. Hotel informed us that those were bedbugs and we got so traumatized. To our surprise, the second room 1625 (so called presidential suite) got lizard at the bathroom when the hotel staff brought us to the room. We were then arranged to the third room 1325 and was advised this is the last room available at the hotel. We have no choice but to stay in that room. We observed more than 10 ants in total during our one night. This entire experience was so terrible and hotel then arranged us to move to their executive deluxe room at level 24 and finally it’s a decent hotel room (newly renovated). But the worry that the room is not clean and we have to keep checking for bedbugs. This is totally unacceptable and we have also feedback to the hotel. Pls check your bed carefully and observe if there are small flies/ bugs/ insects in the room. Do not recommend to stay in this hotel even though location is ideal as it’s walking distance to KSL. Due to the bad experience, we were unable to sleep well throughout our entire 3 nights stay.

This was our 1st stay 2d 1n. We feel safe , enjoy the aminities and ofcos the breakfast is sooo delicious & incredible compare others. Will come again for sure because i liked the view from the hotel room. Highly recommended!

Family friendly hotel for short stay at at JB. Behind KSL, have alot of food options around too. It was pouring when we visit, else it would be a great experience swimming with the great view. They have breakfast serving variety as well and the customer service is friendly and nice.

I booked a superior room for my son, and the front desk was kind enough to give us a free upgrade to a deluxe room on a different floor, really appreciate the gesture! The service from the front desk to room service was good and efficient. However, I’m not happy with the breakfast experience. Breakfast is supposed to be served until 10:30 am, but when I arrived slightly after 10 am, the staff had already started clearing the food and were not refilling anything. When I asked, they didn’t seem willing to top up. This feels like poor time management from the B&R team. If breakfast is advertised until 10:30 am, food should be available until then. Also, I noticed that the towels in the room are old and should really be replaced to give guests a fresher and more comfortable stay. Hoping the hotel can improve on these points, as it affects the overall guest experience.

First time for my sisters staying thos hotel aand they love it very much. The location is so near to KSL and all the makan places around. We gotten connecting room since we booked 2 rooms for 2 nights. We place to come back again near soon that is much better than the one near shopping mall.