KSL溫泉度假酒店 (KSL Hot Spring Resort)

酒店房內的各種設施都算蠻新的。床的舒服度蠻不錯。冷氣夠冷。停車位方便。附近一帶開車可以找到很多食物選擇

這家酒店整體體驗較差，出行極不方便，吃飯、購物都必須打車，對出行很不友好。健身房設施陳舊破舊，早餐種類單一、選擇很少，游泳池長期缺乏打理，水質和環境都不佳。房間晾衣架存在質量問題，我兩件白色衣物晾晒後出現明顯黃色痕跡，影響使用且造成衣物損壞，酒店理應承擔相應賠償責任。綜合來看，性價比低，不推薦入住。

非常差，前台服務態度很好就是不辦人事，對中國人是各種為難，也許和咱的思路不一樣，不乾淨，但是環境還不錯，也算安靜，前台態度好就是不辦事啊！

新山商務出差常駐酒店｜KSL溫泉度假性價比封神✨ 靠近各大工業園，去廠區、新柔關口通勤超快， 房間WiFi穩，跨國開會不卡頓，高樓層隔音好，對比KSL mall這家相對安靜，跑業務回來能踏實休息；早餐開餐早，趕早拜訪不愁沒早飯。 最驚喜是忙完一天能泡溫泉解乏 唯一缺點附近吃飯有點距離。

酒店旁邊是墓地 嗯 新奇的體驗 有些恐怖 大晚上的很吵 房間沒有很寬敞 準備洗澡的時候那個花灑真的是驚到我了 黃黑黃黑的 很髒 這個酒店就在小區裡 開窗就是對門的陽台 沒有私隱 左前方就是墓地 周圍沒吃的 沒吃的 唯一優點就是離工廠近

整體不錯，房間面積較大，入住舒適。服務人員態度友善：前台等工作人員服務熱情、早餐豐富、樓下打車方便，經常入住的一家酒店

是還乾淨的 但是洗手間洗澡的水很小很小 熱水器也不穩定 一下太冷一下太熱 還好房間裡還可以乾淨 整齊 希望這裡再改善

Our family booked this hotel was a last minute plan and lucky there’s a room that’s still available even though it’s far from the hotel that we want. 1) the room doesn’t provided with iron and iron board we have to call them and took them like few minutes to picked our call. They send them after 30 mins late and we are late for our dinner. 2) the iron wire, the tape the wire and plugs with a black tape to cover it. So when I used to iron my clothes, it’s not proper working and also I feel a lil electric shocks and not continue to use it. 3) my toddler has a sudden fever and we called up the receptionist to inform about we wanted an extra small towel and they acknowledge it. We called them at 2am and waited until 4am and we called them back again and they send us one shower towel instead. Mind you I was freaking worried about my child condition at that time of point. 4) weeks decided to extend one stay for few hours and I was told that late check out is until 6pm and there for will be rm 70 ringgits. Another last minute plan changed, we decided to extend our stay until the next day but was told by one of the staff that we needed to book via Agoda apps to extend our stay instead of explaining saying that they csn deduct half of yhe amount instead of paying rhe full amount instead. Already disappointed 5) the channels tv doesn’t have YouTube like normal ksl does. 6) don’t have any menus for us to order food for last mins hungry at night and wanted to order food my sick toddler but we used grab instead 7) the toilet böle been hearing annoying things like krik2. Overall we don’t mind about location but the satisfaction wasn’t there at all 8) system to check in need to wait 15 mins at staff told us the system is lagging. What a waste.

房間挺乾淨，就是浴缸浴室地板太滑，摔了一跤，酒店給合作診所報銷了醫療費，訂房網站也給了補償。還問酒店要了輪椅。

The room is the right size. Lift is very slow. Bed is not comfortable and doesn't smell or look clean. The toilet tiles are slippry. Have to be extremely careful when bathing. The toilet is very noisy. Especially at night when the place is quiet. The toilet slightly door is no good. Stuck in between. Pillow is not comfortable. Will be my 1st and last time there.