Paragon Residence Johor Bahru (Paragon Residence Johor Bahru)

First, when I checked in, the security guard informed us that the unit numbers provided had already been occupied by other guests. After several minutes of contacting the owner, we found out that he had given us the wrong unit number. Second, as soon as I entered the unit, I did a quick inspection to make sure everything was in order. I noticed that the toilet was not clean and there were visible footprints. I took photo and sent it to the owner immediately, but there was no response or acknowledgement. Third, the Wi-Fi was not working and showed "Access Denied" whenever we tried to connect. I contacted the owner for assistance, but after nearly an hour of back-and-forth communication, he still seemed confused about the issue. He told me the internet service was provided by U Mobile, but both the Wi-Fi network name and password he had given me were for a TP-Link router, and there was no U Mobile modem in the unit. He even asked whether I had entered the wrong password, despite me using the exact Wi-Fi name and password he had provided. He then said would have to wait until Monday for a technician to check the problem. I explained to him that our mobile data signal in that area was very poor and asked whether he could provide a replacement router or any temporary internet solution. Unfortunately, there was no reply at all, even until the next day when we checked out. We have stayed in homestays in Johor Bahru many times over the years, and among all the places we have experienced, this was by far the worst service we have ever received.