Platino Service Residence (Platino Service Residence)

投訴民宿無理扣除300馬幣按金 您好，我在訂房網站預訂的馬來西亞新山民宿（預訂人：*** ***），退房時房東以“室內吸菸”為由扣除300馬幣按金，但事實是： 1. 我們衹在陽台吸菸，未在室內吸菸； 2. 入住時未告知任何禁煙規定； 3. 房東拒絕溝通，直接扣款且無證據。 訴求： 1. 要求協調退還300馬幣； 2. 核查該民宿是否違規操作。 請平台儘快聯繫並處理，否則將向中國文旅部12301及馬來西亞旅遊部門投訴。 聯繫方式：***********

Love the clean apartment! Less than 10mins walk to Paradigm Mall! Gd accommodation for families! Well done! Nice morning view of skyline! 🤩

Stayed for 1 night — everything was great! The residence is conveniently located near Paradigm Mall, making it easy to access shopping and dining options. The host/management was friendly and responsive, and the check-in/check-out instructions were clear and hassle-free. The unit itself was very spacious, clean, and well-equipped — perfect for larger families or groups. Everyone had plenty of space to relax comfortably.

Thank you Mr Ray & Ms Jenny for the Good assistance and very Clear direction for collect the key. We really appreciated the Good service.😊🙏

Staying here with my family for two nights. The unit is clean, and it's suitable for our needs, which can fit many people. Good location and good service. Thanks to the owner, we really had a great experience staying here. 😆😆

Very clean and well maintained premise. Clear direction to the mall and the residence.

Had a wonderful stay at this apartment and would definitely recommend it. The room was very spacious and comfortable, making it feel like a home away from home. The owner thoughtfully provided essential amenities such as body wash, shampoo, and towels, which made the stay very convenient. One of the highlights was the availability of an onsite washing machine, allowing us to do our daily laundry easily during the 訂房網站. The location is also excellent—just a short walk from Paradigm Mall, making it incredibly convenient for shopping, dining, and entertainment. After a long day out, it was nice to be able to walk back and rest without needing additional transportation. The property also offers access to a gym and swimming pool on Level 7, which was a great bonus during our stay. Most importantly, the owner was very responsive and helpful throughout the entire experience. They promptly addressed any questions we had and even accommodated our request for an earlier check-in, which we greatly appreciated. The only area for improvement would be the housekeeping. While the apartment was generally comfortable, there were some areas with visible dust and minor signs of mould that could benefit from more thorough cleaning and maintenance. Overall, it was a pleasant and hassle-free stay. Despite the minor cleanliness issue, the excellent location, spacious room, great facilities, and responsive host made for an enjoyable experience. I would gladly stay here again on future 訂房網站s.

Stayed with my family of 7 adults 2 kids and was a good experience overall. Clear instructions on how to check in and check out and the environment is overall clean quiet and decent. And very conveniently located next to the mall. Owner was also very prompt in their response especially when I keyed the wrong pass code too many times 😅.