新山城市斯古代佰樂泰廣場民宿酒店 (Skudai Paradigm Mall by RR JBcity)

Unit #28-05 1. Wifi didnt worked throughout whole stay, No Resolution so requested for compensation, owner no respond 2. Since Wifi didnt worked, tried watch TV, also not working 3. Air-Con smelt so bad, Only used the fan, Didnt stay in apartment much 4. Using fan only mattress had issues too, the smell lingered on mattress too 😪 5. Master bedroom’s 🚿 area kept on flooding even though open drain cover 6. Sofa was very uncomfortable cos no more cushion, literally can feel the metal below the cushion It is a unit issue, stayed other units before is 👌🏻 Mgnt/Service needs improvement as Wifi is not a small concern

Location is down paradigm mall upstairs only . This is home stay no hotel . Cleanness need improve . Need communication with WhatsApp quite tired. Them return deposit quite fast .

Had booked a 1 bedroom apartment. Check in instruction was given via whatapp a day before. Deposit of $200 Rm is required cashless via bank account transfer at touch&go app. There was a service counter but service was not provided. You are expected to communicate with the operator via whatapp for both check in & check out.

The apartment is located on top of Paradigm Mall. It makes eating and shopping very convenient. JBCity had a service counter at the lobby, which was good. Support through chat was fairly good and responsive. The place was clean and had 3 rooms - one master bedroom with attached bathroom, a room with queen size bed and another with a single bed. It had a living room with a sitting and dining area and a proper kitchen / service yard area. The place was fully air-conditioned and was equipped with a refrigerator and a washer dryer (but no laundry detergent). The place provided bath towels, body soap & shampoo, dish washing liquid (but no toothbrushes, no hand soap and hand towels). Cutleries were provided but not complete (5 bowls, 5 plates, 4 cups, 2 wine glasses, 4 spoons, 8 forks, 3 tea spoons, 1 chef knife, 1 pairing knife, 1 scope, 1 spatula). There was no wine opener even though there were wine glasses. There was a frying pan (no lid), one small pot (no lid), and a slightly bigger pot with lid. The stay was pleasant, barring a power blackout, which lasted 30 minutes until the chat support responded with how to reactive the supply and water seepage at the service yard area. We were provided with a designated parking lot with frequent guard patrol, which was good. The apartment comes with Gym, Swimming pool, bbq area which allowed for more activities. Overall a good place to stay for a family, but some areas of improvement exist.

Honestly, this service apartment is nice and value for money for family Loved the bed and pillows. This is the 1st time all of us can sleep well. They provided each person with 2 pillows! The only issues we have is when we 1st entered the unit, there is a stale air smell. We opened the window and fan to allow air circulation. After back from shopping, this is gone Location is great, linked to paradigm mall.

- Located at paradigm mall residence where Skudai, Residence, condo, all into 1 reception.  - Self check in, include inserting deposit of RM220 include tax.  - Requested for Motor parking and receive another card to access lift floor and entrance building. - Receive only 1 card for room and a PIN code for the rest of family who doesn’t hold the room card.  - Entering building and lift require different card to tap and go in. - Location is literally on paradigm mall. - Overall safe - Utilise the gym and swimming pool. - My children are happy and enjoyed their stay.

Clean and convenient. Will definitely come back again with my family. Highly recommended.

A random customer just enter my unit during my stay. Having the same password to different unit. No customer recovery provided. Quite disappointing. First and last time. But other than that, everything is fine.

High floor with great views. Whole apartment is quite clean, no complaints from my parents. Only downside is that you need to lock the main door for electricity. If go out in the middle of the night separately need to get someone staying behind to lock and unlock for you, otherwise those sleeping won’t have electricity for aircon.

Everything smooth. Bagus sangat2 sebab ada whatsapp group dari customer service mereka