Bluegum 公寓 (Bluegum Apartments)

環境衞生巨差，下次一定不會再定這家………………………………………………………………………………………..

Disgusting. Bedsheets and bedspread were unwashed and stained, hair on pillows, floors not swept, balconies not clean (and rear balcony inaccessible due to faulty door handle, which posed a fire hazard), torn couch, no security screen on 2nd floor bedroom rendering this room unsafe for our children to sleep in, power outlet hanging from wall, loose staircase railing. Management were adamant the unit was cleaned and were dismissive of our concerns. Thankfully I was able to wash and dry the main bedsheets myself prior to sleeping, and our children were able to sleep on airbeds we were travelling with. Unit in no way resembled photos advertised on their website. Would not recommend at all.

Absolutely disgusting. I really no-one endures such an unpleasant experience. The list of issues is about 20 or more. Some of the most serious were the legs on the bed broke. The handrail in the bathroom broke. One of the showers didn't have a door. The shower door was in the cupboard, would you believe! There was lipstick on nail polish on the cupboard shelves. The doors to the cupboards were off their rails. No washing liquid or dishwashing tablets and the terms and conditions required us to clean. The apartment was nowhere near clean. The outdoor part had cigarette buts and bits and pieces of toys. Do they have cleaners who clean the apartment after people leave???

It needed a little maintenance as the tap in bathroom sink was very loose and PowerPoint in kitchen coming off wall. Back courtyard would use a clean as it was full of leaves and gardens badly needed tlc. However it wasn’t nearly as bad as the reviews I read online. Inside was clean and had everything we needed. Parking was very confusing no one was in the correct spot and we had no idea where our spot was. It was very confusing to even get into the door and get the code for the room. When I rang for info they we’re not overly helpful or friendly.

Our accommodation was somehow mixed up, when I arrived to check in I called to see where we were supposed to go to be told the apartments were not ready and weren’t sure when they would be. We were offered other accommodation at Jesmond Executive Apartments that we accepted and, in our opinion, was quite poor. The dishwasher had a bad smell and did not work, the bathroom tap was not fixed to the vanity and one of the rooms reeked of cigarettes with a cigarette burn in the pillow and there were other issues! Overall, it was quite a disappointing experience.