We booked this hotel with the hopes to experience Jasper National Park in comfort and luxury in support from Pyramid Lakes Resort as our spot to rest and relax. Unfortunately, our experience at the resort was not restful. Upon heading to bed after 4 hours of driving from Edmonton after a 3 hour plane ride, we were awoken at 2am to the AC unit making an obnoxious noise. After waiting about 5 minutes, the noise subsided and we headed back to sleep thinking nothing of it. That was until… the noise from the AC unit (even when turned off) went on until 5am sporadically and obnoxiously. We attempted to call the front desk to resolve our issue, and they simply said “we’re sorry for the inconvenience, let’s see what we can do” and never got a call in return the rest of the night. In hopes to rest and recover, we slept in on vacation the following day and were awoken by a wake up call forcing us to leave our room stating “check out for all rooms is at 11am” with no apology or sincerity included in the message. Jasper is beautiful and breathtaking as is Pyramid Lake. The resort however, did not live up to its standards. Our hope is management will reach out to resolve this.
訪客用戶
夫妻／情侶出遊
入住於2022年08月
2.5
評價於：2022年09月02日
It is a 3 stars hotel which charges as 4 star but actually is a 2 stars. Location is very good near the lake and the restaurant over looking the lake were the only good things can say about the hotel. The room although was large was dark and shabby. Ths bathroom very small. No cleaning of the room in middle of stay.
My
匿名用戶
獨自出遊
卡維爾兩張大床房
入住於2022年10月
5.0
超讚
評價於：2022年11月19日
Fantastic stay. Absolutely beautiful rooms and great scenery with super friendly staff.
We booked this hotel with the hopes to experience Jasper National Park in comfort and luxury in support from Pyramid Lakes Resort as our spot to rest and relax. Unfortunately, our experience at the resort was not restful. Upon heading to bed after 4 hours of driving from Edmonton after a 3 hour plane ride, we were awoken at 2am to the AC unit making an obnoxious noise. After waiting about 5 minutes, the noise subsided and we headed back to sleep thinking nothing of it. That was until… the noise from the AC unit (even when turned off) went on until 5am sporadically and obnoxiously. We attempted to call the front desk to resolve our issue, and they simply said “we’re sorry for the inconvenience, let’s see what we can do” and never got a call in return the rest of the night. In hopes to rest and recover, we slept in on vacation the following day and were awoken by a wake up call forcing us to leave our room stating “check out for all rooms is at 11am” with no apology or sincerity included in the message. Jasper is beautiful and breathtaking as is Pyramid Lake. The resort however, did not live up to its standards. Our hope is management will reach out to resolve this.
訪客用戶
夫妻／情侶出遊
入住於2022年08月
2.5
評價於：2022年09月02日
It is a 3 stars hotel which charges as 4 star but actually is a 2 stars. Location is very good near the lake and the restaurant over looking the lake were the only good things can say about the hotel. The room although was large was dark and shabby. Ths bathroom very small. No cleaning of the room in middle of stay.
My
匿名用戶
獨自出遊 卡維爾兩張大床房
入住於2022年10月
5.0
超讚
評價於：2022年11月19日
Fantastic stay. Absolutely beautiful rooms and great scenery with super friendly staff.
lbzcpa
家庭出遊
卡維爾大床房（帶沙發床）
入住於2023年09月
LIZmayiaqi
家庭出遊
卡維爾大床房（帶沙發床）
入住於2023年08月
Zhuzhouyangxuangan
其他
金字塔特大床房
入住於2023年09月
訪客用戶
夫妻／情侶出遊
卡維爾大床房（帶沙發床）
入住於2022年10月
訪客用戶
夫妻／情侶出遊
入住於2022年08月
匿名用戶
獨自出遊
卡維爾兩張大床房
入住於2022年10月
lbzcpa
家庭出遊
卡維爾兩張大床房
入住於2023年09月
lbzcpa
家庭出遊 卡維爾大床房（帶沙發床）
入住於2023年09月
LIZmayiaqi
家庭出遊 卡維爾大床房（帶沙發床）
入住於2023年08月
Zhuzhouyangxuangan
其他 金字塔特大床房
入住於2023年09月
訪客用戶
夫妻／情侶出遊 卡維爾大床房（帶沙發床）
入住於2022年10月
訪客用戶
夫妻／情侶出遊
入住於2022年08月
匿名用戶
獨自出遊 卡維爾兩張大床房
入住於2022年10月
lbzcpa
家庭出遊 卡維爾兩張大床房
入住於2023年09月