齊普爾金色鬱金香精華酒店 (Golden Tulip Essential Jaipur)

This is an honest document of my encounter with this hotel. Room was great, but Staff ruined the experience. : The room was pretty spacious and modern. And mostly very clean. The problem however were the following: 1.) Lack of Amenities: Throughout the stay the hotel ensured the room was inadequately equipped with basic ammenities such as slippers, hand towels, toothbrush and paste, bucket and mug for shower. These caused a lot of inconvenience as everytime we went in the room, we had to call the housekeeping and wait 10/15mins before getting the thing we required. I don’t understand why you cannot keep these basic things already in the room. The water bottles were also of a pretty small size, coffee pouches was not filled everyday properly. 2.) Staff. Housekeeping staff, 0 problems, it was not their fault room was badly equipped with ammenities. However the main problem was the staff. In particular the name of the problematic staff were: Zabar Singh and Pankaj. These 2 gentlemen made no effort to help or welcome us during the stay. From the point we checked in, Pankaj was so busy with other stuff, we had to wait 15 minutes to check in even though there was no queue. When we reached the counters, he didn’t spare to even properly welcome us tell us the basic details of the room, even make some eye contact. Poor standard. When you check into such a high quality hotel, you expect the staff to properly welcome you and tell you all the basic information of the room and hotel. But this *** did none of that, it was a very “cold experience”. He handed the keys and went back to his work. The next day, before going for breakfast we went to reception again to talk to a *** called Zabar. We asked if he could organise a tour for us of Jaipur. Once again 0 eye contact, rude ignorant behaviour. Without even looking at us, he said 4000 rupees for a car for the day. I tried asking do you have any more packages and yours? No response. I asked do you have cheaper packages( as the standard rate is more like 1500) At this he smirked and said if you want more, go outside and find it yourself. Once again very “cold” overall. There was no attempt to be helpful and find a solution. The worse thing is, I had called the hotel several times before to confirm if they could sort out a package. They had said yes, but on the day, they had no options and were not helpful at all. It was scary, because I realised these people would not even help me in an emergency. I get it that you have a fixed hotel rate for a tour. But if a guest doesn’t find that the best, it is your job to work with the guest to find a solution and guide him. This guy just left us stranded and it was a disgustingly rude and cocky response. 3.) Now comes the most scary part! Our train was for 3am, so we asked Zabar to help us organise a drop off at the station for 1:30am. After much effort he finally decided to call his “local guy”, mutter something and say it will cost 800 rupees (2km journey). This was an extremely inflated figure which I realised he was quoting due to our passports (British and USA). We asked for some clarity, he didn’t give it. We asked for some more options, maybe help us get us an Auto or private taxi, he said no. We realised that we were trapped as the Wi-Fi was not working and we would have 0 option to get to the station that late at night. Once again, very cold! Always gave the feeling that the hotel was not with the guest. The hotel was trying to con the guest. There was no effort to be helpful and smile and help. In the end we ***aged to find multiple private taxis for 100 rupees. We went to the station In an AC car for 100 rupees.