Really liked this hotel's vibe. Really chill, nice staff, modern facilities, extremely clean and with a decent location. Perfect option to who is arriving from the airport (you can come directly via metro, without even changing lines).
It sucks! The service is TERRIBLE ever!!!
When I approached the front desk with a simple request, the female receptionist assisting me had difficulty understanding English and misinterpreted my needs. I remained patient and tried to clarify my request, but the misunderstanding was never resolved properly.
What’s far more unacceptable is what happened afterward. A male staff member intervened, and instead of helping resolve the confusion, he began **scolding me rudely and speaking in an aggressive tone**, as if I was at fault for the staff’s lack of communication. His attitude was extremely disrespectful and humiliating. I was left shocked, hurt, and completely disappointed.
I chose Sheraton because I trusted in the Marriott brand and its global standard of hospitality — but this experience felt like the exact opposite. This encounter has completely ruined the impression of my 訂房網站 to Turkey, a country I had long looked forward to visiting.
訪客用戶
商務出差
華麗客房, 1 張特大床,城市景觀
入住於2025年07月
5.0
超讚
評價於:2025年07月13日
reception and ease of check in and check out is excellent.
Breakfast quality and value is great. room is clean, quiet and secure.
I could not have planned a better experience myself...
this is my 10th visit and looking forward for more
Really liked this hotel's vibe. Really chill, nice staff, modern facilities, extremely clean and with a decent location. Perfect option to who is arriving from the airport (you can come directly via metro, without even changing lines).
It sucks! The service is TERRIBLE ever!!!
When I approached the front desk with a simple request, the female receptionist assisting me had difficulty understanding English and misinterpreted my needs. I remained patient and tried to clarify my request, but the misunderstanding was never resolved properly.
What’s far more unacceptable is what happened afterward. A male staff member intervened, and instead of helping resolve the confusion, he began **scolding me rudely and speaking in an aggressive tone**, as if I was at fault for the staff’s lack of communication. His attitude was extremely disrespectful and humiliating. I was left shocked, hurt, and completely disappointed.
I chose Sheraton because I trusted in the Marriott brand and its global standard of hospitality — but this experience felt like the exact opposite. This encounter has completely ruined the impression of my 訂房網站 to Turkey, a country I had long looked forward to visiting.
訪客用戶
商務出差 華麗客房, 1 張特大床,城市景觀
入住於2025年07月
5.0
超讚
評價於:2025年07月13日
reception and ease of check in and check out is excellent.
Breakfast quality and value is great. room is clean, quiet and secure.
I could not have planned a better experience myself...
this is my 10th visit and looking forward for more
M451196****
獨自出遊
華麗客房, 1 張特大床,城市景觀
入住於2025年04月
Rita around the globe
夫妻/情侶出遊
華麗客房, 1 張特大床,城市景觀
入住於2025年04月
Diyazhebaizhi
商務出差
轉角豪華雙床房, 豪華客房, 2 張單人床, 城市景觀, 轉角房, 遠離電梯
入住於2025年04月
訪客用戶
商務出差
轉角豪華雙床房, 豪華客房, 2 張單人床, 城市景觀, 轉角房, 遠離電梯
入住於2025年07月
訪客用戶
商務出差
華麗客房, 1 張特大床,城市景觀
入住於2025年07月
M234446****
商務出差
華麗客房, 2 張單人床
入住於2024年12月
匿名用戶
商務出差
華麗客房, 1 張特大床,城市景觀
入住於2024年10月
訪客用戶
夫妻/情侶出遊
華麗客房, 1 張特大床,城市景觀
入住於2025年04月
Jason GUO
家庭出遊
華麗客房, 1 張特大床, 轉角
入住於2024年03月
M451775****
家庭出遊
華麗客房, 1 張特大床,城市景觀
入住於2025年09月
M451196****
獨自出遊 華麗客房, 1 張特大床,城市景觀
入住於2025年04月
Rita around the globe
夫妻/情侶出遊 華麗客房, 1 張特大床,城市景觀
入住於2025年04月
Diyazhebaizhi
商務出差 轉角豪華雙床房, 豪華客房, 2 張單人床, 城市景觀, 轉角房, 遠離電梯
入住於2025年04月
訪客用戶
商務出差 轉角豪華雙床房, 豪華客房, 2 張單人床, 城市景觀, 轉角房, 遠離電梯
入住於2025年07月
訪客用戶
商務出差 華麗客房, 1 張特大床,城市景觀
入住於2025年07月
M234446****
商務出差 華麗客房, 2 張單人床
入住於2024年12月
匿名用戶
商務出差 華麗客房, 1 張特大床,城市景觀
入住於2024年10月
訪客用戶
夫妻/情侶出遊 華麗客房, 1 張特大床,城市景觀
入住於2025年04月
Jason GUO
家庭出遊 華麗客房, 1 張特大床, 轉角
入住於2024年03月
M451775****
家庭出遊 華麗客房, 1 張特大床,城市景觀
入住於2025年09月