伊斯坦布爾萊佛士酒店 (Raffles Istanbul)

酒店非常新，房間佈置奢華有品味，各項細節都比較到位。送的小童用品尤其用心，除了全套洗浴用品，還有一件適齡T恤。送到房間的玩具也維護得很好。 客房部的員工禮貌周到，聽到我們早上出門的聲音會趕緊過來問候，房間裡的電源線、衣物一定會收納得整整齊齊 早餐員工稍顯不足，熱食有一份單獨菜單，某天上錯了兩次。但食物質量、擺盤都無可挑剔。 樓下就是zorla，我是很喜歡這樣跟mall在一起的酒店，方便狗

The best hotel in Istanbul! The hotel is connected to Zorlu Center which has all the Luxury shopping brands and several dining options to choose from. The hotel itself is clean, best customer service, and has all the facilities you need. The Spa is really recommend as it is one of the largest in Istanbul.

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Dieses Hotel kann ich jedem nur empfehlen der in Istanbul ist. Direkt neben einem Einkaufszentrum top top

Perfect hotel Location، cleanliness, and the the best service Even they give us the till 6 pm bacause the flight was at 9:00 I've been in Istanbul in luxury hotels But the raffels is the best ever in all the details

Nice location

非常愉快的一次經歷。室內佈置奢華有品味，需求響應及時，小童用品是我見過最用心的一家酒店，連加床都會問及性別年齡，並佈置好配套床品。可以説是我住過全球這麼多酒店以來，最滿意的top3了。 早餐不論食材還是擺盤都堪稱一流，但服務員培訓稍顯不足，希望在與客人打招呼、隨時關注客人需求、記錄清楚菜單方面加強培訓。 房間景色非常漂亮。特別值得一提的是house keeper，聽到我們出門會第一時間過來問候，屋內衣物、電源線永遠收納得整整齊齊，而且每一天都是，非常值得稱讚！

Good location, nice shopping and all is perfect

Good location nice hotel close to shoping mall

Good location