伊斯蘭堡 Centaurus 瑞享酒店 (Movenpick Centaurus Islamabad)

位置優越，景色優美，房間設施齊全，服務周到，每天都提供水果。旁邊就是商場，購物餐飲均比較方便。多次入住。

酒店很新，環境舒適，衞生乾淨，早餐也很豐富，位置較好 旁邊就是商場，算是當地最好的酒店之一了。可以接送機，去機場也很方便。

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

設施：完善 衞生衞生整潔： 環方便境： 態度非常好，

設施很新，服務也熱情，去伊斯蘭堡旅行首選。

除了門口的安檢，沒有探測儀之外，其他都還可以

房間很好，但是沒人清理地毯

This is how I was infected in sleeping their beds. Not at all a good experience. You should compensate .

It was awesome place, hotel staff was v cooperative and professional

Excellent service!