一去到check-in,他安排了不同地方嘅酒店位置,安排的房間非常惡劣,是一個閣樓,我身高160cm也經常撞到頭,浴室也是一樣矮,洗澡時不停會撞到頭痛,由於屋頂是窗戶,下雨時非常嘈吵,非常難入眠。衛生情況一般又很小很小嘅昆蟲在地下爬行。放在地下的毛巾和枕頭,第二日清潔的職員又會放到你嘅床上。出發前有詢問過職員會否提供洗頭水和沐浴露,職員回覆說會提供洗頭水及肥皂,結果用完一天後沒有補回,要多次提醒才會補回。
As soon as we checked in, we were assigned to a different hotel location. The room provided was absolutely terrible—it was an attic, and even at 160 cm tall, I kept bumping my head constantly. The bathroom was just as low; I hit my head so many times while showering that it actually hurt. Because the roof had a window, the sound of the rain was incredibly loud, making it very difficult to fall asleep.
The cleanliness was mediocre, and there were tiny bugs crawling all over the floor. To make matters worse, the cleaning staff took towels and pillows that had been on the floor and put them right back onto the bed the next day. Before arriving, I had asked if shampoo and body wash would be provided, and they assured me they would provide shampoo and soap. However, they never replenished them after the first day, and I had to remind them multiple times just to get a refill.
訪客用戶
家庭出遊
雙人房
入住於2025年06月
1.2
評價於:2025年06月08日
We booked this hotel a month ago ,
In the day of cheek in they said they are going to divert us another hotel and they did.
I had chosen a double bedroom with a bunker bed for my kid ,
When they sent me to other hotel double room has benn provided but thereasnt any extra bunker bed ,
We had to walk 7 minutes far from the this place for transfer
Receptionist said he can call taxi if we want , But who is hoing to pay for that ?
The receptionist was nice yung man , he was nice calm and with good behavior
Overall, i don't recommend because when they transfer to another hotel it may led to a security issue
匿名用戶
夫妻/情侶出遊
雙人房
入住於2025年04月
1.0
評價於:2025年05月15日
Requested a deposit of £100 and did not have a card on me. I gave many different solutions since it would be difficult to travel back to get a card. Did not want to compromise or even offer any solutions and was very rude and unprofessional. Did not even respond back when trying to contact and did not get a refund, had to book elsewhere and money was more or less stolen.
訪客用戶
夫妻/情侶出遊
雙人房
入住於2024年10月
2.5
評價於:2024年10月26日
During my check in at the reception counter, I was charged with 100£ deposit. Never in my life I had been charged with such amount of deposit and its not even three stars….
Right after its been charged the receptionist told me I had to walk another 7 mins because the site is on maintenance. 😣 why would you still be on website then?
I ended up going to lucky8 hotel. It was right round the corner of the station. The room looked a bit gloomy and had some smell. There is even a piece of hair on the bedsheet. Otherwise the place is like 7/10 and the receptionist were polite the day I checked in and checked out.
i called Britannia Inn hotel and emailed the manager but there is no response still. Hope I could get my deposit back as I had not done any damage to the property at all.
訪客用戶
好友出遊
雙人房
入住於2025年03月
1.0
評價於:2025年05月09日
After going to the property they sent us to another hotel they not even escorted us kept map nd gooo
I don’t no why they are running hospitality business if they dont no how to treat a guest
匿名用戶
夫妻/情侶出遊
雙人房
入住於2024年11月
1.5
評價於:2024年12月03日
The Britannia inn hotel is totally dirty and not able to stay at all it is totally disappointing me I told them many times to please arrange a soft mattress because there was totally bad and poor mattress on bed with dirty smell but they just replied they don't have extra mattress.
I suggest you to please remove this hotel from your hotel list of 訂房網站.com to avoid complaints in future
訪客用戶
家庭出遊
雙人房
入住於2024年12月
1.0
評價於:2024年12月25日
The room smelled and the heating was not working, the beds were dirty and neglected and we could hear mouse noises coming from the room, they were scratching the walls, we did not want to stay and we left within the first hour.
匿名用戶
家庭出遊
雙人房
入住於2025年04月
1.5
評價於:2025年04月22日
Very dirty & congested room
Receptionist behaviour is very rude when we talk about cleanliness
一去到check-in,他安排了不同地方嘅酒店位置,安排的房間非常惡劣,是一個閣樓,我身高160cm也經常撞到頭,浴室也是一樣矮,洗澡時不停會撞到頭痛,由於屋頂是窗戶,下雨時非常嘈吵,非常難入眠。衛生情況一般又很小很小嘅昆蟲在地下爬行。放在地下的毛巾和枕頭,第二日清潔的職員又會放到你嘅床上。出發前有詢問過職員會否提供洗頭水和沐浴露,職員回覆說會提供洗頭水及肥皂,結果用完一天後沒有補回,要多次提醒才會補回。
As soon as we checked in, we were assigned to a different hotel location. The room provided was absolutely terrible—it was an attic, and even at 160 cm tall, I kept bumping my head constantly. The bathroom was just as low; I hit my head so many times while showering that it actually hurt. Because the roof had a window, the sound of the rain was incredibly loud, making it very difficult to fall asleep.
The cleanliness was mediocre, and there were tiny bugs crawling all over the floor. To make matters worse, the cleaning staff took towels and pillows that had been on the floor and put them right back onto the bed the next day. Before arriving, I had asked if shampoo and body wash would be provided, and they assured me they would provide shampoo and soap. However, they never replenished them after the first day, and I had to remind them multiple times just to get a refill.
訪客用戶
家庭出遊 雙人房
入住於2025年06月
1.2
評價於:2025年06月08日
We booked this hotel a month ago ,
In the day of cheek in they said they are going to divert us another hotel and they did.
I had chosen a double bedroom with a bunker bed for my kid ,
When they sent me to other hotel double room has benn provided but thereasnt any extra bunker bed ,
We had to walk 7 minutes far from the this place for transfer
Receptionist said he can call taxi if we want , But who is hoing to pay for that ?
The receptionist was nice yung man , he was nice calm and with good behavior
Overall, i don't recommend because when they transfer to another hotel it may led to a security issue
匿名用戶
夫妻/情侶出遊 雙人房
入住於2025年04月
1.0
評價於:2025年05月15日
Requested a deposit of £100 and did not have a card on me. I gave many different solutions since it would be difficult to travel back to get a card. Did not want to compromise or even offer any solutions and was very rude and unprofessional. Did not even respond back when trying to contact and did not get a refund, had to book elsewhere and money was more or less stolen.
訪客用戶
夫妻/情侶出遊 雙人房
入住於2024年10月
2.5
評價於:2024年10月26日
During my check in at the reception counter, I was charged with 100£ deposit. Never in my life I had been charged with such amount of deposit and its not even three stars….
Right after its been charged the receptionist told me I had to walk another 7 mins because the site is on maintenance. 😣 why would you still be on website then?
I ended up going to lucky8 hotel. It was right round the corner of the station. The room looked a bit gloomy and had some smell. There is even a piece of hair on the bedsheet. Otherwise the place is like 7/10 and the receptionist were polite the day I checked in and checked out.
i called Britannia Inn hotel and emailed the manager but there is no response still. Hope I could get my deposit back as I had not done any damage to the property at all.
訪客用戶
好友出遊 雙人房
入住於2025年03月
1.0
評價於:2025年05月09日
After going to the property they sent us to another hotel they not even escorted us kept map nd gooo
I don’t no why they are running hospitality business if they dont no how to treat a guest
匿名用戶
夫妻/情侶出遊 雙人房
入住於2024年11月
1.5
評價於:2024年12月03日
The Britannia inn hotel is totally dirty and not able to stay at all it is totally disappointing me I told them many times to please arrange a soft mattress because there was totally bad and poor mattress on bed with dirty smell but they just replied they don't have extra mattress.
I suggest you to please remove this hotel from your hotel list of 訂房網站.com to avoid complaints in future
訪客用戶
家庭出遊 雙人房
入住於2024年12月
1.0
評價於:2024年12月25日
The room smelled and the heating was not working, the beds were dirty and neglected and we could hear mouse noises coming from the room, they were scratching the walls, we did not want to stay and we left within the first hour.
匿名用戶
家庭出遊 雙人房
入住於2025年04月
1.5
評價於:2025年04月22日
Very dirty & congested room
Receptionist behaviour is very rude when we talk about cleanliness
匿名用戶
家庭出遊
雙床房
入住於2026年05月
訪客用戶
家庭出遊
雙人房
入住於2025年06月
匿名用戶
夫妻/情侶出遊
雙人房
入住於2025年04月
訪客用戶
夫妻/情侶出遊
雙人房
入住於2024年10月
訪客用戶
好友出遊
雙人房
入住於2025年03月
匿名用戶
夫妻/情侶出遊
雙人房
入住於2024年11月
訪客用戶
家庭出遊
雙人房
入住於2024年12月
匿名用戶
家庭出遊
雙人房
入住於2025年04月
匿名用戶
好友出遊
雙人房
入住於2024年11月
訪客用戶
夫妻/情侶出遊
雙人房
入住於2025年02月
匿名用戶
家庭出遊 雙床房
入住於2026年05月
訪客用戶
家庭出遊 雙人房
入住於2025年06月
匿名用戶
夫妻/情侶出遊 雙人房
入住於2025年04月
訪客用戶
夫妻/情侶出遊 雙人房
入住於2024年10月
訪客用戶
好友出遊 雙人房
入住於2025年03月
匿名用戶
夫妻/情侶出遊 雙人房
入住於2024年11月
訪客用戶
家庭出遊 雙人房
入住於2024年12月
匿名用戶
家庭出遊 雙人房
入住於2025年04月
匿名用戶
好友出遊 雙人房
入住於2024年11月
訪客用戶
夫妻/情侶出遊 雙人房
入住於2025年02月